New Spiels (Opening)

#Customer stated their concern

Hi ! I understand that you are contacting regarding your _____, let’s work on this together.

#Customer did not state their concern

Hi ! How may I be of service for you today?

#Testing resolution + move forward

#Testing the resolution for tech

I am glad that I was able to help you today about your __________. Before we conclude this conversation, can you please confirm if your services is now working properly? And is there anything else that I can help you with aside from this concern?

#For bill (applied credit)

I am glad that I was able to help you today about your __________. Before we conclude this conversation, can you please confirm if you are seeing the changes in your account? And is there anything else that I can help you with aside from this concern?

#For general inquiry

I am glad that I was able to help you today about your __________. Before we conclude this conversation, can you please confirm if I am able to address your concern today? And is there anything else that I can help you with aside from this concern?