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Kyrie Eleison kyrieeleison.montana monkyrie@sutherlandglobal.com 5% MUPC: VICS5OFFAPRIL
10%MUPC: CSVI10OFF530 15% MUPC: VI15OFFCS6

OPEN I would be happy to assist you with that. Please allow me a moment to look into the details for you.

HOLD May I confirm that you’re still connected?

CHECKING I’ll review this for you now; please hold briefly.

Thank you for bearing with me as I check this information.

Thank you for your patience. Please remain on the line while I check this for you.

Thank you for your patience. I’m still reviewing the details and will update you shortly—please let me know if we’re still connected.

DONE CHECKING I appreciate your time. I have finished checking the details; thank you for waiting.

GEN-TYPING Hi, I’m still here! I saw you were typing so I'll stay on the line with you.

IS THERE ANYTHING ELSE Is there anything else I can help you with today, or any additional questions I can clarify for you?

Please let me know if there’s anything further I can assist you with.

I understand. Please feel free to let me know if there’s anything else I can assist you with.

You’re very welcome. Please don’t hesitate to let me know if there’s anything else I can assist you with.

DISCONNECT Thank you for contacting us today. If you have any additional questions or need further assistance, please feel free to reach out. We appreciate you choosing Live Chat and wish you a great day!

TRIPADVISOR As I haven't heard back, I’ll go ahead and close this chat for now. Please feel free to start a new chat whenever you’re ready or if you need further assistance. Thank you for choosing TripAdvisor!

VIATOR As I haven't heard back, I’ll go ahead and close this chat for now. Please feel free to start a new chat whenever you’re ready or if you need further assistance. Thank you for choosing Viator!

CLOSE-WITH EMAIL Since I haven't heard back, I'll go ahead and close our chat for now so you can get back to your day. I've sent all the details you asked for to your registered email, and they are also saved in this chat history. Have a great day!

DISCONNECT-NO CONTEXT Just following up—I haven't seen anything come through on my end yet. I'll stay on the line while you finish up your reply.

DISCONNECT-CLOSE-NO CONTEXT It looks like you might have stepped away, so I’ll go ahead and close our session for now. Please feel free to reach back out whenever you're ready to continue. Have a great day!

CLOSE-STOPPED TYPING I haven't seen a message come through in a bit, so I'll wrap this up for now. You may continue to view the details on this chat session. If you have additional questions, feel free to start a new chat.

ASSUME If you'd like to proceed with booking, please provide the details listed below so I can generate your secure booking link. Travel Date: Number of Travelers: Tour Option: Preferred Time: Phone Number:

URGENCY This experience is currently in high demand and frequently sells out. I recommend securing your spot now to ensure availability for your preferred dates.

Since this is a last‑minute request, I’d be happy to assist you in securing your spot. Please note that availability cannot be guaranteed, as this tour is in high demand and tends to sell out quickly.

Do you have any further questions about this tour? If not, we can go ahead and secure your booking while availability remains open.

To ensure you don’t miss out on this unforgettable experience, I can help secure your spot right away using a secure booking link. Please provide the details listed below: Travel Date: Number of Travelers: Tour Option: Preferred Time: Phone Number:

HOTEL INCLUDED I’m happy to confirm that your hotel is listed and hotel pickup is absolutely available for your convenience. That said, availability is quite limited at the moment, as this tour is selling out quickly. I strongly recommend securing your booking as soon as possible while spots are still available.

ASSUME RNPL I suggest using our Reserve Now, Pay Later option. This is the most convenient way to book, as it allows you to secure your reservation immediately with no upfront commitment. The full amount is charged only two days before the tour, and you’ll also enjoy free cancellation or rescheduling up to 24 hours before your travel date, giving you added flexibility and peace of mind.

DISCOVERY Please share the name of your hotel, and I’ll quickly check whether it’s available for pickup. This will allow me to confirm the most convenient arrangement for you.

May I know for how many travelers will this be?

May I know when do you plan to do this tour/activity?

May I please confirm your preferred booking date and the number of guests who will be joining you?

Are there any other tours or activities you’d like assistance with booking?

PROMO We currently offer a 5% multi‑booking discount when you book two or more new tours at the same time via phone or live chat. If there are any additional activities you’d like to reserve, just let me know and I’ll ensure the discount is applied to your booking.

PAYMENT FAILED If you are experiencing payment difficulties, please try clearing your browser’s cache or using a different device. I can also provide a fresh secure link if you would like to try a different payment method.

May I please confirm your preferred booking date and the number of guests who will be joining you?

💳 Payment Issue Troubleshooting If you’re encountering a payment issue, please try the following steps:

1. ‎Clear your browser’s cache and cookies This removes stored data that may be causing conflicts during the payment process.

2. Log out and log back into your account This refreshes your session and ensures proper authentication.

3. Use a different web browser This helps avoid issues related to browser settings, extensions, or security restrictions.

4. Try a different device This can rule out problems related to your current device, operating system, or network security.

5. Use alternate booking details (name, email, or phone number) This may help if security systems are flagging repeated attempts with the same information.

DELAYED PICKUP I apologize for the delay. This is often due to local traffic. Please remain at your designated location for a few more minutes; if the operator does not arrive shortly, you can contact them directly using the details on your voucher.

CC CHANGE Please be advised that you may update your payment method only if the payment has not yet been processed. You can do this directly through your Viator account by following these steps:

Log in to your Viator account Navigate to Bookings Select the reservation you wish to update Click “Change Card on File” and follow the on‑screen instructions

Once the update is successful, you will receive a confirmation message indicating that your payment method has been updated.

PAYMENT METHODS 💳 Payment Methods Accepted on Viator Viator accepts several secure and widely used payment options: ✅ Credit & Debit Card ✅ PayPal ✅ Apple Pay / Google Pay

CONTACT SUPPLIER The easiest way to send this information is through your Viator account. Please follow the steps below:

• Log in to your Viator account
• Go to “Bookings”
• Locate the booking in question and select “Help & Support”.
• Choose the option to contact the local tour operator
• Be sure to include all of the requested information

This will start an email conversation with the local tour operator. Please note, they may not reply immediately, but you will receive an email as soon as they respond.

Alternatively, you may contact them directly on their phone number. You may reach out to them at;

GENERAL INFORMATION Viator is a subsidiary of TripAdvisor, so they are connected but operate as separate platforms. Viator specializes in tours and activities, while TripAdvisor focuses on travel reviews and planning. Let me know if you have any other questions!

CUSTOMER SERVICE

VIATOR You may also contact Viator Customer Service for additional assistance using the following options: PHONE U.S. callers: +18886519785 International callers: +17026485873

EMAIL customer.care@viator.com Our support team will be happy to help with any further questions or concerns.

TRIPADVISOR You may also contact TripAdvisor Customer Service for additional assistance using the following options: PHONE U.S. callers: +18886519785 International callers: +17026485873

EMAIL customer.care@viator.com Our support team will be happy to help with any further questions or concerns.

How many minutes is the difference for both times? No need to show computation

MAKE AN EFFECTIVE RESPONSE TO THE CUSTOMER IN A PROFESSIONAL MANNER AS A CUSTOMER SERVICE REPRESENTATIVE (SHORT AND DETAILED ANSWER)

PARAPHRASE IN A PROFESSIONAL MANNER AS A CUSTOMER SERVICE REPRESENTATIVE: SHORT AND DETAILED

MAKE A REFUND REQUEST TO THE SUPPLIER IN ONE PARAGRAPH REFERRING TO THE MESSAGE BELOW. TO THE CUSTOMER IN A PROFESSIONAL MANNER AS A CUSTOMER SERVICE REPRESENTATIVE SPEAKING AS A THIRD PERSON:

SUMMARIZE ITINERARY:

FIX:

CUSTOMER INQUIRY: ANSWER:

OK, allow me to recap the details.
Tour Name:
Tour Grade:
Date:
Time:
No. Travelers:
Total:
Cancellation Policy: