Opening Spiels

For customer who already provided their initial concern with the BOT: Hi (customer name)! You are through TalkTalk Full Fibre Technical Support, and you're now connected to a live agent. My name is (Agent Name), and I would be glad to assist you regarding your technical concerns. I can see here that you've gone through our diagnostic BOT with regards to your concern. Just to clarify, you cannot receive landline calls. Is that correct? For customer who did not provide an initial concern:

Hi (customer name)! You are through TalkTalk Full Fibre Technical Support, and you're now connected to a live agent. My name is (Agent Name), and I would be glad to assist you regarding your technical concerns. Can you tell me more about your concerns?