Shared note

DOES NOT MINIMUM

"I apologize we were unable to deliver your order as requested. Although we have an extensive network, we were unable to place your order with a member florist."

-Customer called in asking why his order was canceled. I advised that we were unable to deliver the order as requested. Although we have an extensive network, we were unable to place the order with a member florist in the delivery area.

NO ORDER HISTORY

-I apologize, but our fraud prevention system has flagged the order, and we are unable to process it or override the decision at this time.*

-The Fraud Protection System has identified questionable information associated with the transaction. *

-Customer called in stating that there was some kind of fraudulent activity associated with the order and that the order was canceled. I advised the customer that it appears our fraud prevention system identified something that requires additional review and is not allowing the order to go through at this time. Unfortunately, we are unable to override that decision.