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feb 15 docs

  1. Inquiry - dishwasher problem

  2. Symptom Description - customer dishwasher power is not turning on there is no light

  3. Provide error code if present: no error code

  4. Troubleshooting provided: Check the Power Supply Ensure the dishwasher is properly plugged in. = its hard for the customer to pull it out. Verify the circuit breaker is not tripped. If it is, switch it off and then back on. Check if your home has a wall switch near the dishwasher and ensure it is turned on. - yes the home switch is turned on Make sure your hands are dry before touching the Power button.= SHE TRY TO ON BUT ITS NOT WORKING Clean the Power button with a soft, damp cloth if it is dirty = the power button is properly clean there is no dirt Reconnect the dishwasher to Wi-Fi by following the app’s instructions for re-pairing. - the dishwasher is connecting to the wifi properly

  5. Outcome: troubleshooting failed / create service request

  6. Resources used ( paste links used): asksamsung.com/content/TSG01001914-en Samsung dishwasher does not turn on

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N YES VS-Y/N YES

8.) Additional comments or customer response : Name : Ekta Gandhi Model Number: DW80CG5450SRAA Serial Number: 0LE0GDAY300849W Place of Purchase: Phone number : 6478600880

  1. NCP Parts Needed: NA
  2. HRM Result: Overall judgment: No items requiring inspection based on diagnosis symptoms
  3. Sprinklr Case: #336556841

TICKET ID 2329912279 5136604362 4184128334

  1. Inquiry - bespoke refrigerator water dispenser issue

  2. Symptom Description - the water dispenser if the filter is out the there is a lower leaked but if you filter in there's almost nothing they're just a few drop

  3. Provide error code if present: no error code

  4. Troubleshooting provided: Ensure the water filter is installed correctly. Turn off the water supply before installing the filter. Can only install it one way as per customer Replace the water filter - yes they replace Reset the filter indicator sensor after installation. they already set it Confirm the water line is properly connected.- they checked that this morning its connected Ensure the water supply stop cock is open.- they open the water Check if the dispenser lock is activated. - CREATE ISLO

  5. Outcome: all troubleshooting was failed / provide ISLO

  6. Resources used ( paste links used): https://asksamsung.com/content/C33000070286-en-ca

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N YES VS-Y/N YES

8.) Additional comments or customer response : PROVIDE OTHER NUMBER for VS 7805011146 Name : Jaco Mynhardt Model Number: RF29BB89008MAC Serial Number:1HMK43ATB00014E Place of Purchase: Phone number : 7808278419

  1. NCP Parts Needed: NA
  2. HRM Result: Overall judgment: No items requiring inspection based on diagnosis symptoms
  3. Sprinklr Case: 336596524

TICKET ID: 2329916038

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  1. Inquiry - customer called in about washer issue she provided the ticket

  2. Symptom Description - detergent section is getting filled with water she already use the correct detergent. washer was diluting the water its not getting down its fill with too much water like its full with water it is 10 detergent 90 water

  3. Provide error code if present: no error code

  4. Troubleshooting provided: Ensure the load size is appropriate (3-5 lbs for small, 6-16 lbs for large). - yes she did that Distribute laundry evenly to avoid imbalance. - already done full l laundryoth For small loads, add more laundry or reduce spin speed.- big loads full laundry For large items (e.g., sheets, blankets), redistribute items to even out weight.- no bed sheets its just regular clothes. Select the correct cycle for the laundry type and soil level - everything is done Set a higher soil level to increase water usage for better cleaning. -customer done doing it Simultaneously press and hold the Temp. and Delay End buttons for 3 seconds until "Cb" appears. = she hold but the cb does not appears Locate and open the pump filter cover. Drain water and remove the pump filter to clean it. Reinsert the filter securely - as per customer she already done doing that OFFERING SERVICE SPIEL BUT CUSTOMER NOT RESPONSE

  5. Outcome: troubleshooting provide but its still not working / customer said that no worries she the one diagnosed the problem and ifs not work she will callback again

  6. Resources used ( paste links used): https://asksamsung.com/content/C33000067922-en-ca

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N yes VS-Y/N yes

8.) Additional comments or customer response : Name : Herpreet Singha Model Number: WF90F53ADSA5 Serial Number:0BJN5NAYA00292F Place of Purchase: Phone number :7802322099

  1. NCP Parts Needed: NA
  2. HRM Result: Overall judgment: No items requiring inspection based on diagnosis symptoms
  3. Sprinklr Case: 336606484

TICKET ID: 2329679900

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  1. Inquiry -  customer called in fridge doesn't cold
  2. Symptom Description - fridge is turn on but its not cold not working the light is turn on but its not calleds
  3. Provide error code if present: no error code
  4. Troubleshooting provided: Ensure the temperature is not set too high. - customer set the temp. Adjust to the initial setting: Fridge +3˚C / Freezer -20˚C. = they set i to the temp Verify the refrigerator is not overfilled (60-70% capacity recommended). Avoid placing hot food directly inside. its not called inside Confirm the doors were not left open for extended periods. Close the doors and allow time for cooling. he doo but its not work he think there is problem in engine If recently plugged in, allow 4-6 hours for core temperature stabilization. = he will do that plugged in

Ensure proper air ventilation with adequate space around the unit. - he make it low Set the freezer to the coldest position for optimal cooling.

Adjust Freezer Temperature

Set the freezer to the coldest position for optimal cooling. Inspect Air Vents

Ensure air vents on the evaporator cover are not obstructed.

CANT OFFER THE SURVEY BECAUSE CUSTOMER END THE CALL

  1. Outcome: perform troubleshooting and advise customer to do that if its sill not working kindly callback to provide him the nearest service center in his location
  2. Resources used ( paste links used): https://asksamsung.com/content/C99900000020-en-ca
  3. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N NO VS-Y/N YES

8.) Additional comments or customer response : Name :v Mohammad Ahmadi Model Number: RL1505SBASR/AA Serial Number: 0HNE4DBW800141H Place of Purchase: Phone number : 6479153852

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: 336616520

TICKET ID : 2329918601

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  1. Inquiry -  customer called in because she's having washer issue is leaking

  2. Symptom Description - washer is leaking it cannot stop

  3. Provide error code if present: no error code

  4. Troubleshooting provided: Ensure the washer's door is firmly closed.- already - customer said yes its closed in the middle of the  troubleshooting  customer request to talk to the supervisor because she didn't understand me.

  5. Outcome: perform troubleshooting but not complete || advise customer that she will receive a callback from supervisor

  6. Resources used ( paste links used): https://asksamsung.com/content/C33000071329-en-ca

  7. Remote Management or Visual Support Used?(2k ticket here : 2k ticket RM- Y/N VS-Y/N YES

8.) Additional comments or customer response : Name :Juana Ruzic Model Number: WW22K6800AX Serial Number:0SUY5ABNC00358L Place of Purchase: Phone number: 6047101932

  1. NCP Parts Needed: NA
  2. HRM Result: NA
  3. Sprinklr Case: 336628602

TICKET ID  2329920364