Offline Notepad View raw

Shared snapshot

NOTES

General template Hi Seller,

We are truly sorry for this inconvenience. Thank you for letting us know.

Please send us the following so we can have a full understanding of the situation:

We appreciate your understanding and cooperation.

Best,
TikTok Shop Seller Service Team

Hi Seller,

We hope you're doing well.

Just making sure we keep in touch, we want to ask if you already have the information needed so we can resolve the issue together. Please take your time as you gather them all.

Thank you so much.

Best, TikTok Shop Seller Service Team

Hi Seller,

Good day!

Could you please confirm whether you still have the same problem?

Looking forward to your response.

Best, TikTok Shop Seller Service Team

Hi Seller,

Good day!

Could you please confirm whether you still have the same problem? If you still have the same problem, please send us a new ticket.

We appreciate your cooperation.

Best, TikTok Shop Seller Service Team

https://csp.tiktok-usts.net/doc_knowledge/document?knowledgeId=7207668653692569605&fromPath=detailKnowledge%3Fsource%3DformHomeSearch%26value%3Daccount%2520manager&isUnited=true

Hi Seller,

Thanks for contacting us!

We saw your ticket and it seems like you're experiencing some issues with TikTok. However, we're unsure of the exact issue that you are experiencing. Could you please provide us with some more information? Are there any error messages? Please send us a screenshot of what your screen looks like on your end. Also, could you please explain how you came to experience your issue or situation? This will help us assist you further!

We'll be on the lookout for your message!

Please let us know if you have any questions.

Best, TikTok Shop Seller Service Team

Dear Seller,

We believe in putting our customers at the heart of everything we do, and your satisfaction is our top priority. Your valuable feedback will have a significant impact on enhancing our services. We kindly invite you to take a moment to complete the short survey attached to your ticket. By sharing your thoughts, you play an essential role in shaping our future improvements, and for that, we sincerely appreciate your active involvement.

Best Regards, TikTok Shop Seller Service Team