PYB // PA SSO ASK CX FIRST: I can definitely process a payment for you, but if you want, I can walk you through some self-service options and help you save $10 and time. Would you like me to process it or you will process it online? Oh, if I am going to process it, you will be charged for $10 support fee. Would that be fine for you, ? Pay Your Bill: For future reference using the app, here's the steps on how to make a payment: 1. Open the app. If you don't have it, download it now. 2. Tap BILL. 3. Scroll to and tap Make a payment. 4. Select the amount to pay, the date to make the payment on, and the payment method. Please let me know once done, alright? Thank you! Please let me know once done, alright? Or if you encounter any issues or need further assistance, don't hesitate to inform us. Thanks If you encounter any issues or need further assistance, please let me know. Guest Pay Your Bill: Gotcha. Here's the steps on how you can make a payment: 1. Open the T-Mobile app. 2. On the app login screen, tap Pay as a guest. 3. Depending on which bill you'd like to pay for, choose T-Mobile or Sprint. 4. Enter the mobile number or the account number you would like to make a payment for. 5. Re-enter the number to confirm. 6. Tap the 'I am not a robot' checkbox or answer the security challenge (i.e., tap image boxes that contain the descriptions) and click verify. 7. Click Next. 8. Enter the payment amount. 9. In the 'Payment details' field, tap Add a payment method. 10. Select Apple Pay or Add a card. If adding a new card, enter your card details, then tap Select payment method. 11. Enter your email address in the Email a receipt (optional) field if desired. The account holder will receive an automatic SMS notification of payment as well. 12. Click Agree & Submit. Please let me know once done, alright? Thank you! EIP: ASK CX FIRST: ↓ I can definitely process a payment for you, but if you want, I can walk you through some self-service options and help you save $10 and time. Would you like me to process it or you will process it online? You can follow these few steps on how to pay your installment plan on your T-Mobile app: 1. Open the app. If you don't have it, download it now. 2. Tap BILL. 3. Select View device payment plans. 4. Select the device /line that you want to make a payment for. 5. Select Make a payment and follow the instructions to make an Equipment Installment Plan payment. Please let me know once done, alright? Thank you! ==WHEN CX MADE A PAYMENT MANUALLY IN THEIR END= Thanks for being on top of your bill, . Good news! Your payment went through! You have nothing to worry about as the payment you made today is already deducted towards your bill since you made a manual payment on the same date as the 1st arrangement. And since the payment method attached is insufficient, you won't get charged twice but the payment arrangement would be tagged as failed. We will just leave the arrangement as it is. May I kindly know if you have any questions or clarifications on this? I'd be more than willing to assist you or clear something further ASK CX FIRST: ↓ I can definitely process a payment arrangement for you, but if you want, I can walk you through some self-service options and help you save $10 and time. Would you like me to process it or you will process it online? PA: You can follow these few steps for setting up a payment arrangement on your T-Mobile app and it will also save you $10 support fee: 1. Open the app and tap BILL. 2. Tap Set up a Payment Arrangement. 3. Tap Continue and view the Amount. 4. Tap Payment Method. 5. Tap Continue, read the Terms & Conditions and tap Agree & Submit. Kindly let me know once done, alright? Thank you! FROM SUSPENSION: If you set up a payment It would be like this: 1st Installment - 08/18/2024 2nd Installment - 09/01/2024 UTO:::: I have other good news for you and as a one-time courtesy as well, we can have further dates for your payment arrangement and it won't charge you any fee, no worries! It would be like this: 1st Installment - 10/09/2024 2nd Installment - 10/23/2024 Would you like to take this another option for your payment arrangement, Kelsey? DECLINED↓ Oh, that won't be problem! No worries! It is just an optional and yes, we can definitely leave as it is your current arrangement on the account and rest assured it will secure your account as long as we follow the arrangement dates to pay! ↓ recap &closing ACCEPTED↓ That's great to hear! Let us process this now then! I am so glad you accept this limited best option for payment extension for you! Good thing I am your dedicated representative today! Here's what we're going to do. We will remove the existing arrangement and then you need to set it up again, I can guarantee you the system will give you EXTRA 7 days per arrangement installment! Can you stay with me while I am process this for you, please? ===DELETING---- Perfect! We are just going to delete the existing one since it is valid for delete request within 24h creation! Then you may set up a new one once deleted! Can you stay with me while I am deleting it please? --DELETED FEW MINS PA SET UP-==---- I appreciate you a lot for allowing me to give you the best experience and option for your payment extension. Good news! It is now deleted! You may set up the arrangement now and I can guarantee you 100% the system will give you an extra 7 days per arrangement! Rest assured that you no longer have an existing arrangement here in our end. No worries! You may set up your new arrangement, choosing the full balance option, and the system will give you (PA dates) dates! Can you refresh the app to see the changes and check if you can set up the new payment arrangement, please? To know more about our payment arrangements, you can visit this link anytime! https://www.t-mobile.com/support/account/payment-arrangement That's a good question! As a one-time courtesy as well and I really want you to get the best option. Here's what we are going to do: - You will set up a temporary arrangement, once set up you will inform us about it then we will remove it. - You will set up a new one and I can guarantee 100% the system will give you later dates to settle (Full balance option applicable, 2-installments) ------->>> Good news! You can now set a new one! To save $10 support fee, here's the link for setting up a payment arrangement: https://www.t-mobile.com/support/account/payment-arrangement Or I can set it up for you, it's just that, there's a valid charge for $10 support fee. May I know how you would like to proceed? ----- For your future reference, you can edit your payment method by following these helpful steps: 1. Open the app and tap BILL. 2. Tap Set up a Payment Arrangement. This option will only appear if there is a balance due. 3. View the Set Payment Arrangement schedule presented. 4. To change the payment dates and installments, tap Edit. 5. Tap Payment Method. Previously stored payment method will show, if available. 6. If the payment method needs updating, tap Edit. 7. Select an existing stored payment method, add a new bank or card. 8. Tap Continue, read the Terms & Conditions, and tap Agree & Submit. Thank you so much for your precious time here in Messaging!