thank you for calling vail resorts my name is john how may I help you?

I'm happy to help you with that ma'am but before anything else can you provide your full name , date of birth of date and email.

you need to verify the account to make sure that he is the one


guest have duplicate account...search the account in guest check and check all account and look for the active account

full name and the date of birth should match


hold call... .may i put you on a hold for 1-2 minutes while I check on that information for you.

thank you:  saying thank you for holding when returning from hold


what is your first name to address you properly Ma'am/sir.


I apologize name of guest we 


ROL-release of liability 


Great! you can now  access your account is there anything else that I can help you?