Thanks for waiting. We can take a quick look at your account to see if any updated offers might better suit you. Would that be something you’d be interested in?


Understood. Could you confirm a few details so I can guide you on the next steps? 

1. I'm in the process of switching to a new provider.

2. My new provider has installed my new services.

I’m just going through your account for your request. While doing that, I can also see that there are some exclusive offers available for you today.


To help me tailor what’s best for you right now, I just need to ask a few quick questions.

Just to make sure we’re not missing a better option, how does your household usually watch TV, live channels, streaming apps, or a mix?

Awesome! Are there any specific TV channels that are important for you to have?

Thanks for sharing. Aside from TV, are there any other online activities your household enjoys? And roughly how many devices are being connected at the same time?

Thank you. Lastly, does anyone in your household use O2? I ask, as we do have a few options with extra benefits through O2.

Amazing! Can you also confirm what tariff the sim card is on? i.e. 250GB boosted to unlimited data, 15GB, 10GB, etc.

Thanks! Can I take the O2 mobile number, please?

Got it. Let me review your account for the best options—I’ll be right back

I understand those options didn’t quite fit. Let me check what else I can do for you.

Would you be open to adjusting your services, or would you prefer to keep everything the same and look for a better deal?

I’ve put together a package closer to what you’re after with the best discount available right now. Here’s what I can offer: