Hi! Thank you for calling AmeriGas. My name is (Agent Name) how my I help you Today?

(Customer Concern)

So if I understand correctly you would like to (Customer Concern). Is that right?

(Customer Confirmation)

Sure! I'd be happy to help you with that!

May I know who I am speaking with?

(Customer Provided)

Thank you (Customer First Name)! 

【ＡＶＯＩＤ　ＤＥＡＤ　ＡＩＲ！！】

Is it okay if I will put this call on hold for 2 to 3 minutes?

(Customer Answer)

Thank You for patiently waiting and I apologize for (the delay/that hold).

Can I have your account number please?

(Customer Provided)

May I have your address? 

Can I also have your best phone number I can call you with?