BUYERS REMORSE

Thanks for the confirmation, Avinash. Here are the options for you, we can definitely process an order today however the full refund will be received after the current device would be received on our warehouse.

You can also consider the other options like to wait for the full refund once the device was delivered to us then you can proceed re-ordering the new device.

May I know what would be your preferred options?

I totally agree with you, Avinash. That's actually more convenient. But normally, you'd need to process a return first, get full refund and re-order the new device.

But, you have a good idea. You may visit one of our stores, bring a valid government issued ID and your current device to check if they change just to a simply exchange. This isn't guaranteed but they may be able to accommodate your request, given than your phone is still within the return period.

To further explain, you can definitely bought a new one through retail store so you need to pay for it since we don't want you to wait you for a long time to have the new device to come. And once you have the device , we can definitely process the return of the device and you will be receiving the full refund once we receive it on our warehouse.