Customers that no longer have a past due balance with an open payment arrangement are eligible to delete it via web/app.
Customers may have previously had the option to delete payment arrangements while past due within 24 hours of set up. This is no longer an option after web enhancements.
   T-Mobile app
 
The customer can delete a payment arrangement once the entire past due balance is paid off.

Open the app and tap BILL.
Tap Modify Payment Arrangement.
Select Delete payment arrangement.
Option is available to customers who qualify to delete the arrangement.
Select Yes delete.
Customer receives confirmation message of the deletion.
   My T-Mobile
 
The customer can delete a payment arrangement once the entire past due balance is paid off.

Go to My T-Mobile  and log in to your account.
Click Update payment method from the installment.
From Manage payment arrangement, select delete payment arrangement.
Option is available to customers who qualify to delete the arrangement.
Click Yes delete.
Customer receives confirmation message of the deletion.
 

	
View and Edit an existing Payment Arrangement
Directions for viewing or editing an existing payment arrangement via T-Mobile.com or the app

 

   T-Mobile app
 
Select Modify Payment Arrangement.
Review the existing payment arrangement details
For scheduled arrangements, you can only change the payment method.
To change the existing payment method, tap Payment Method. Previously stored payment method will show, if available.
Tap Edit, update to an existing stored payment method, add a new bank or card.
Tap Continue, read the Terms & Conditions and tap Agree & Submit.
Review the confirmation screen with the PA details, discount removal and AutoPay un-enrollment information, if applicable.
   My T-Mobile
 
Go to My T-Mobile  and log in to your account.
Click More payment options.
Click Set up a payment arrangement.
Review the existing payment arrangement details.
For scheduled arrangements, you can only change the payment method.
To change the existing payment method, click Edit.
Select an existing stored payment method, add a new bank or card.
Click Select payment method.
Read Terms & Conditions and click Agree and submit
Review the confirmation screen with arrangement details, discount removal, and AutoPay un-enrollment information, if applicable.

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