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ZOOM 92815183520 Pass 916023 Have a wonderful evening!

Thank you for contacting us, how can I help you?

Thank you for contacting us to address it right. Please allow me a moment to verify these orders. Please hold.

Thank you for your patience. This will take a couple of moments, I'll keep you posted.

Allow me a moment to contact the dasher/merchant, for me to verify the status of your order.

Let me take a closer look at your account so that I can check, please give me a moment or two.

I fully understand and I'll be helping you with this. Let me just verify your order so I can assist you efficiently.

I fully understand and I'll be helping you with this. Please let me go ahead and correct it for you.

I'm still working on this please bear with me for a few moments.

I’m sorry you are having this problem. I'll be helping you with this.

It is really embarrassing for me to know that you did not get your food right being at a position where your satisfaction means the most to me. This must-have definitely annoyed you. I'm going to do my best and make a very suitable offer to reverse this situation.

Please accept my sincerest apology for this and allow me to look into it immediately. Hopefully, we can fix this or find the most fitting resolution, so please stay connected.

Could you please confirm the intended delivery address for your order and your phone number? I just want to make sure the Dasher went to the correct location.

Thanks for providing the information, please stay connected while I check it for you.

Thank you for confirming, let me go ahead so I can check further.

It would be great if you could tell me a bit more about it.

Can you please provide your email address associated with your DoorDash account?

Great, let me go ahead and process your request. A moment, please.

Please note that for refunds, if the DoorDash charge is pending on your statement, it will be removed within 3 business days. If the charge was posted to your statement you will receive compensation back to your original payment method within 5-7 business days.

Just to set expectations redelivery process usually takes 45 - 1 hour before being delivered again. Would you like us to proceed?

Can you please provide me more details with regards to your concern so that I can further assist you?

These credits are available immediately and will automatically be applied towards your next order.

CLOSING

I appreciate your time and understanding on this matter. Just in case you will be needing assistance, please don't hesitate to reach out again as we are glad in providing continuous help with our customer, you may opt to end the chat. Thank you for using DoorDash.Have a wonderful evening!

Thanks for your patience! Just to confirm, you reported that your order was missing items and I was able to refund your account with credit. Again, we’re really sorry this happened and will look into the cause so it doesn’t happen again in the future. I hope you’ll give DoorDash another chance and appreciate you reaching out to Support.

Once again, thank you so much, and have a good one. Bye for now

LATE ORDERS

I’m really sorry that your order is running late. Let me work on this and get this fixed for you immediately.

I understand how frustrating this may be for you. I know late deliveries can be a hassle. Let me work on this and get this fixed for you immediately.

I can see why you’re upset. That’s not the experience we want you to have. I’ll go ahead and see how we can fix this.

INCORRECT/MISSING

I apologize for the condition of the food that you have received. No worries, I'll be happy to check on what we can do about this.

I'm sorry that your order was not prepared correctly. Could you please let me know which items in your order are incorrect?

I'm sorry that your order has a missing item on it. Could you please let me know which items are missing?

I'm sorry that some items were not included in your order. We should be able to get this issue fixed for you in no time.

Can you tell me what have you received? And please send me a photo of this so I can have my verification with the merchant.

I really do understand the situation. However, I need the picture to be able to help you with this for my verification.

I would like to help you in getting compensation for what happened. I just need you to send me a picture of the received order for my documentation.

That’s okay. We can still proceed. Hopefully, this incident does not happen again but if it does please keep in mind that photos will help us resolve your case quicker. In the meantime, let me see what I can do for you.

DASHER ISSUE

Currently, I see no dasher that is near the location of the restaurant associated with your order. This may take some time and might affect the condition of your meal, would you still want to continue with your order?

I used my tools to find a Dasher for you but I'm having a difficult time assigning one at this time. I'm sorry about that. Do you still want to wait for a Dasher or would you like me to cancel your order?

I'm sorry but I can't get a hold of your Dasher and keep getting routed to their voicemail. They may be unable to safely answer the phone at this time. Rest assured, I can see that the Dasher is confirmed and on its way.

I'm really sorry for this inconvenience, however, even if I could reach the Dasher for you, the Dasher may be engaged with other deliveries already and cannot attend to your concern.

We really do apologize but we have a high demand for Dashers. I will process compensation for the lateness. Sometimes we group deliveries to get your order to you as quickly as possible.

FEEDBACK FROM CONSUMER

I am sorry to hear you had this experience. We will file an internal report based on your concern. We take these reports seriously and will make sure to document everything fully.

I will surely hold on to that feedback, and try to make sure that this won’t happen in the future.

I will be taking note of this [Joy] and bring this feedback with the management so it won't happen again next time.

We always value customers who are keen to give us their feedback. I will be sure to pass on what you have told me to our managerial team.

REFUND

Good news! I've gone ahead and will be adding $ to your account. Would you like to have DoorDash credits or a refund to your original payment method?

Thank you for patiently waiting, NAME. Since your order is not complete, I can process a credit of AMOUNT that will immediately reflect from your DoorDash account, which you can use to order from your choice of restaurant or a refund which typically takes 3-5 business days to process, depending on your financial institution. I can also process redelivery but this will take 45min. to an hour.

Thank You for your patience, Would you like to have DoorDash credits or a refund to your credit card or we can do redelivery?

Since this does not happen frequently, I can make an exception and process a refund.

I really do apologize for that but we don't process full refunds for any received order.

Please note that we don't process full refunds for any received order, and please note that this amount is the compensation for the cold food.

REDELIVERY

Just to set expectations redelivery process usually takes 45 - 1 hour before being delivered again. Would you like us to proceed?

Also, could you stay in the line while I contact the store to confirm if they can make your request?

Thank you for holding [NAME] I was able to reach the store and confirms that they can make your request. Let me just process it on my end.

REFUND TIME FRAME

We are so sorry to hear that you had a disappointing experience using our service. Unfortunately, your time to request compensation for this order has passed. In the future, please notify us right away if you have an issue with your order so we can take care of you

I'm sorry that I may not able to process any compensation for this because it passes the time frame for the refund. Moving forward before 72 hrs of the completed order you must contact us within the time frame.

VALID ORDER

Based on our system or tool, the order is confirmed to be valid. This being the case, we cannot provide any compensation for you. For future orders, please review the details provided before checking out. If you need any assistance changing your account details I can walk you through them, just inform me.

ABUSED BADGE

I can definitely refer this to my supervisor however the resolution outcome will most probably be the same.

Thank you for bringing this matter to our attention. I forwarded your request to my supervisor who will review your case and follow up via email within 48hrs of their availability. Is there anything else I can help you with?

Looking at your account history, we have provided you with compensation for recent orders. While we understand that issues may come up, we are unable to provide further compensation at this time.

Thank you for bringing this to our attention. Unfortunately, we are unable to approve your request due to the amount of recently processed compensation on your account. Is there anything else I can help you with?

As much as I would like to give you a refund, It won't be allowing me to do so.

I am sorry that you had a disappointing experience using our service. I tried to compensate you with these missing items but it won't allow me to do so due to the amount of recently processed compensation on your account.

I am sorry that you had a disappointing experience using our service. Unfortunately, I am unable to approve any compensation for this never delivered food because your account details do not meet our requirements for compensation.

I understand your concern (NAME)I am very sorry for the bad experience that you had with our service. I know that this is very frustrating for you. I hate to be the bearer of bad news, we are unable to approve your request due to the amount of recently processed compensation on your account.

CHANCE

I know this order didn’t go as per the services DoorDash wants to deliver to our customers but we do value all feedback from our customers as you are our real asset, please do give us another chance to serve you back again and make you happy doing business with us.

I am sorry that you had a disappointing experience using our service. We are constantly trying to improve our service. We hope that you give us another chance in the future.

We review each claim and we decide the case to case basis. Upon reviewing your account, we noticed a continuous credit/refund claim and with this, we cannot offer you any further compensation.

I understand and I am sorry for the experience. As I have no option to offer any kind of compensation - I'll go ahead and consult this with my manager to see if there's something we can do about this.

I'll transfer your case to our manager who will further help you with your refund request and they will contact you within 48 hours in their availability. Please keep your lines open. May I have the best phone number to contact you on?

CUSTOMER SERVICE

855 973 1040 Press 2 on the IVR for consumers.

2 STEP VERIFICATION

Please note that whenever there is unusual activity on your account or sudden change of ordering behavior to step verification will automatically activated. Or even the change of location with the order.

DOORDASH PRICE VS RESTAURANT MENU PRICE

As stated in our Terms and Conditions, the prices for menu items on DoorDash may differ from the prices on the restaurant's own menu. For example, our restaurant partners are responsible for setting the price of their menu items on DoorDash, and some restaurant partners choose to set different prices than they offer for in-store diners. To review our Terms and Conditions, please check out https://www.doordash.com/terms/.

DEBIT CARD

Thank you for waiting! You’re seeing a higher amount on your credit card charge because you are using a prepaid credit card. Some prepaid cards charge an additional fee (typically 15%-20%) on certain transactions.

POOR FOOD QUALITY

I'm sorry if you find the food unappealing insight but please be informed we don't provide a full refund for any received food. Also, we do not have control as to how the restaurant prepares their food unless you have stated some special instructions on your order. What I can do for you is provide you $5 credit on this for the trouble.

CANCELLATION

To set your expectations, if we cancel this order and it's still within the quoted delivery time frame, depending on the status of your order, partial to no credits/refunds will be provided to you.

SYSTEM GLITCH

We apologize for the inconvenience. We've been experiencing delays/issues with the app/system. Our team is aware of it and actively working on this now. Please try again in a few minutes. Also, I highly advised you to Log-out and log-in in your DoorDash app/web, if this dose not resolved you may proceed to un-install and then re-install the app and see if the issue resolves. If not please get back to us once again, and we will be delighted to assist you further. We appreciate your understanding and patience.

ASD CONTACT

https://workbooth.info/request-assistance

DASHER PROTOCOL

We’re working to ensure the safest delivery experience possible. We will document your concern with the Dasher and will complete an internal follow-up. We’re making personal protective equipment available to Dashers and notifying Dashers of the latest local mandates, including policies on face masks.

SYSTEM PROCESS

Jean, we are unable to process your order to that restaurant so it was proactively canceled. Apparently, it's how the system work we have to place the order first to know if the item is available. Unfortunately, the restaurant couldn't accommodate the order.

Because orders placed for “ASAP” timing move very quickly, your order is already in process. Once the payment has completed, it cannot be transferred to another card. I apologize for the inconvenience, and I have noted this case with your feedback for our product team to see if we can make this available in the future.

SERVICE CHARGE

The service fee helps cover a variety of costs, including technology development, marketing, and payment processing. Upon using the service of Doordash we are deducting the service charge.

We include a service fee on each order. The fee amount varies by region and restaurant and, at times, you may notice the fee is waived if we have a special arrangement with the restaurant.

We understand this is an additional charge on the order and that this may cause concern, so we appreciate you asking about it. Service fees help us pay Dashers, operate DoorDash, and provide Customers with the best experience possible. We are always working to make DoorDash a convenient and affordable option and we actively listen and adjust our pricing model regularly based on our Customers' feedback and questions.

If you'd like to check the service fee on an order before placing it, select the restaurant you'd like to order from, add an item to your cart, and click Checkout. You'll see an itemized summary of the charges including the food cost, tax, and service fee. If you have any outstanding credits on your DoorDash account, those discounts are also shown on the checkout page.