PROCESS ZCR & ACRE

how to process ZCR

we can only process ZCR if the the status of the items are: FULFILLED AND INVOICED

HOW TO PROCESS ZCR IN THE EPIPHANY go to the REQUEST TAB >>> NEW >>> ZERO COST RESHIP >> Select the items that needs to be reshipped >> RESHIP QTY field >> enter qty>>> RESHIP REASON field >> drop down arrow >> select the reship reason >> SHIPPING METHOD >> standard method (may choose other options, standard, expedited, etc)

IN THE SUBJECT FIELD: "CALL: Items arrived damaged Line 2 Qty 1, Line 3 Qty 1 Sent ZCR Standard"

double check the info typed in: Click: PROCESS to ship / DECLINE or CANCEL if there are error if shipping address is incorrect: Click: MODIFY SHIPPING

on the Pop-up Tab: MODIFY SHIPPING

at the DESTINATION LINE >>> click NEW >> another pop u tab will appear >> FLL IN INFO >> SAVE >>> click DESTINATION >> select destination number >> SAVE

to confirm destination ADDRESS:

ORDER LINE TAB>>> items that will be reshipped >> map icon >> confirm the address

tip: after verifying the CX: MAY I PLACE YOU ON THE BRIEF 1-2 MINUTE HOLD WHILE I PROCESS THAT RESHIPMENT FOR YOU?

TIP: take note of the product line numbers you are reshipping from order items selection

PROCESS ACRE

There are 2 ways to process an ACRE in Epiphany: Header Level ACRE or Line Level ACRE.

Header Level ACRES are for shipping credits and to credit the FULL order. Line Level ACRES are for specific items.

You will start with processing an ACRE at the Header Level, then learn to process an ACRE at the Line Level.

PROCESS ACRE HEADER LEVEL

go to the REQUEST TAB >>> NEW >>> ADJUSTMENT /CREDIT >> enter Subject >>> under the HEADER & AGGREGARE LINE ADJUSTMENT >>> price adjustment >> select shipping credit >> adjustment reason field>>> lost item as reship reason >> >>> select % >>> type 100 >> save and validate >> check out >> review details and click approve>> select and copy paste the subject >>>

Process ACRE LINE LEVEL

Subject for ACRE:

Reason Line & Quantity Action Taken Amount