REMINDERS: (NCNC) BEC-DL departing from Mexico BEC-DL partially used BEC-UA issued 2023 BEC-UA partially used ---NO FARE FOUND--- -FQBB - -dont click exclude economy -add acccount code if PMOR ACCOUNT CODES UA -VPRTLUA AS- VPRTLAS GREEN/PMOR - VPRTL ORANGE/PMOR- PCLNOPQ --------------------------------------------------------- 1. Per segment synonymous to per coupon (depending on the coupon numbers on the ticket) 2. Per sector synonymous to per direction (depending on the type of journey) 3. Per fare break point synonymous to per fare construction (depending on how many fare breaks on the FCALC – regardless if the outbound is used or not) 4. Per fare component (depending on the number of FBC) 5. Per transaction (Every change customer is requesting) Throughfare - refer to carrier - unable to midflight SUM OF FOPS NOT EQUAL TO AMT, please kindly inform their IT to update his Gali app so he won't receive this error once more. Thanks! --------------------------------------------------------------- 💻💻💻 Rate Desk Quote 08JUN23 💻💻💻 Quote type: Exchange Passengers: ALL/Some Itinerary: New ticket value: $ Orig ticket value: $ Fare diff: $ Exchange fee: $ Total Amount Due per Ticket: $ No. of pax: 1 Total Amount Due all Ticket: $ Ticket Paid: Ticket Value: Margin Amount: 0.00 ***Ticket price is subject to change, Fares are NOT guaranteed until ticketed*** ------------------------------------------------------------------------------------------------ 💻💻💻 Rate Desk Quote 08JUN23 💻💻💻 Old Base: Old Tax: Old Ticket Total: New Base: New Tax: New Ticket Total: Add Base: Add Tax: Add Collect: Change Fee: Total Per Ticket: No. of Passenger: Total Amount to be collected: ------------------------------------------------------------------------------------------------ 💻💻💻 Rate Desk Quote 08JUN23 💻💻💻 pax agreed using same/diff FOP added remarks added waiver in ENP/TC/TD assigned seats/unable to assign seats reissued the ticket pax no go leave res as is waited on hold for more than 5 minutes no refresh from FSA disco the call no changes made ------------------------------------------------------------------------------------------------ 💻💻💻 Rate Desk Quote 08JUN23 💻💻💻 Quote type: Refund Passengers: ALL/Some Orig ticket value: $ Cxln fee: $ Nonref taxes: $ Total Refund Amount per Ticket: $ No. of pax: 1 Total Refund Amount all Ticket: $ Ticket Paid: Ticket Value: Margin Amount: 0.00 ------------------------------------------------------------------------------------------------ GALILEO FORMATS!!! *te/ticket number NEED TICKETING INFORMATION - T.T/ or T.T* S.NW - assign seat @LTAKL DISPLAY LOCAL TIME IN AUCKLAND TX1**(TAX CODE) FTAX-country code/TAXCODE C*AIRL/DL - To check in Galileo if airline allows exchange reversal. *MM- check frequent travler number *M.A/L CODE + NUMBER - add M.@ - delete •AUTO PRICING 1.FQBB - Price to the Lowest Fare Booked 2.FQBBK - Stored Fare 3.*FF filed fare/stored fare. Issue tkt for single pax. TKPFEX ARRANGE SEGMENT /0S3 CANCEL REBOOK FORMAT @3/Y RE-BOOK SEGMENT 3 TO F CLASS AND CANCEL ORIGINAL SEGMENT @3-4/Y MULTI PAXS: TKP1(P1 name select)/FEX •W/o CHANGE FEE TKP1(P1 name select)/FEX ex: TKP1P1/FEX •W/PENALTY TKP1(P1 name select)/FEX/EP$99.00 ex: TKP1P1/FEX/EP$99.00 •Cryptic command to search flights Historical Fare Rule Display: FD06AUG22DENORD.T01MAY22/UA@LAA20DWN FD(Travel date)(city pair).T(issuances date)/(a/l)@(FBC) •Get auth code for the CC JV/D/T •To confirm the flight status @MT1-2-Connecting time • Add ARNK-∅A • EM- Fast mail format •Adding INV: Accounting Remarks: NP.H**A PTR XXXXXXXXXX NP.H**A CMM 1/3.60 NP.H**A FOP XXXXXXXXXX NP.H**A INV XXXXXXXXXX NP.H**A AMT 0.00 NP.1@ - Delete Accounting Remarks Modifying AMT line: NP.8@H**A AMT 0.00 R.AGENT+ER •Manual adding CTCE/CTCM SI.P1/SSRCTCEYYHK2/SHIRO02//GMAIL.COM SI.P1/SSRCTCMYYHK1/9131532636 •VOID TRV/ VOID Ticket by Issue Date TRV/1259903543201/DDMMM •EXCHANGE REVERSAL TRVE/ •FULL REFUND TRNE/D21MAY22/RF Date: Ticket Issue Date •REFUND W/ PENALTY TRNE/D21MAY22/RF/X200.00 Date: Ticket Issue Date AMT: Should have ".00" •REFUND MASK TRNE/21MAY22 •Reverse refund TRNC •FQ.T(DATE ISSUE/)S (SEGMENT FLOWN) FQ.T06SEP22/S1-2@VKWCASCE •F*Q- TAX BREAKDOWN FOR USED PORTION. TKP1P1/FEX0067854293296/EP$120.00 Partial refund TRNE0067744655374/08AUG22 •Manual checking of tkt num *TE/ W‡I‡YUSD128.38/9.63US/6.60ZP/5.00AY/9.00XF 4/R • 4/X-0 = no connection • 4/X-2/4 = seg 2 and 4 are connection for RT • 4/S-1-4-VE7NR#*2PC (Same FBC) || 4/S-1-4-VE7NR#A (Same FBC/no baggage) • 4/S-1-VE7NR**2-QE7NR#*2PC (Multiple FBC, single seg) • 4/S-1-V7NR**2/3-QE7NR**4/5-SE7NR**6-KNR#*2PC (Multiple FBC, multi seg) • 4/S-1-VE7NR/WPRW#*2PC (Single FBC w/ ticket designator) 4/L- then copy FCALC line of document history (*DH) up to the word END 4/BN$385.11#XUS#XAY#XZPATLPXH#XXFATL3PHX4.5 4/ or 4PQC 4/IGNFAR 4PLFBFXD#FSR#/@@PCLNRTL#CDL - price lowest fare 4P*FXD#FSR#/@@PCLNRTL#CDL -plating 4PFXD#FSR#/@@PCLNRTL#CDL - book same class 4PQC - store fare ----------------------------------------------------------------- When to call Rate Desk QREX or RR - when automated tool cannot be used to obtain a quote or to process exchange No waiver for refund Partial refund When NOT to call Rate Desk? Involuntary refund due to SC Consolidator/Mystifly Involuntary exchange when all fees are waived TS2 Call Flow before calling Rate Desk Agents Determine customer’s request Check ARC status and ticket status to ensure all coupons are Open Attempt RR/QREX – only unsuccessful QREX/RR will be considered valid call for RD Check the penalty section of the FR in CARES and provides initial penalty quote If customer wants to proceed, the agent offer alternate flights and advises that s/he will contact the RD for a quote Place the customer on hold and document the request in CARES notes Call Rate Desk ________________________________________________________________ Melissa Sullivan 2 months ago @here making sure everyone is aware that when an fsa is calling to redeem an mco, they should have already quoted the price and built the new pnr for the customer. Rate desk is only issuing the exchange. KBDOCS are updated with this info. ----------------------------------------------------------------------------------------------- SHIELA (SHIELA) MARTIZANO Tuesday May 2nd 6:25 PM Hi @melissa.sullivan-priceline.com clarification on this, please. PTR- 28806266518. In CARES FR, its clearly non-refundable. But when we pull out GDS FR, even without the ticket designator, it is refundable. Which do we follow? We tried to review what was disclosed to the customer using the View Itin tab, fare rules says it nonrefundable but in the ticket amenities, refund is an option. Melissa Sullivan 1 month ago Gds rules 3 replies SHIELA (SHIELA) MARTIZANO 1 month ago Thanks Sully. Just a follow up question, so whenever there's a discrepancy between the FR in CARES and GDS, we follow GDS now right? (edited) Melissa Sullivan 1 month ago Correct SHIELA (SHIELA) MARTIZANO 1 month ago Thank you for the quick response! --------------------------------------------------------------------------- FR: ANY TIME CHARGE USD 200.00 FOR CANCEL/REFUND. NOTE - 2- CHARGE THE HIGHEST REFUND FEE PER EACH PRICING UNIT. - 26389162516 12970919516 - FR TRAVEL MUST BEGIN WITHIN ONE YEAR OF THE ORIGINAL TICKET ISSUE DATE EXCEPTION -FOR TICKETS ISSUED ON/BEFORE 12/31/22 TRAVEL MUST COMMENCE BY 12/31/23 ------------------------------------------------------------------------------- https://jetstream.united.com/#/sub-link/a0F1T00000ETR5jUAH https://ssc.aa.com/siebel/app/prmportal/enu?SWECmd=GotoView&SWEView=Home+Page+View+(SCW)&SWERF=1&SWEHo=&SWEBU=1&SWEApplet0=Login+Applet+(PRM)&SWERowId0=VRId-0 https://uabusiness.united.com/Waivers Home - Delta Professional Travel Agency Site airtsops@priceline.com 2023@Pr!c3l!n3 *te/ticket number VAVNA0BQ - BEC / NCNC LUFTANSA: Both voluntary and involuntary if the ticket includes a YQ/YR Carrier Imposed Surcharge tax, this fee amount is non-refundable under any circumstances. Follow partial refund process. Both voluntary and involuntary if the ticket includes a E3, E2, O7, L8 taxes, these fee amounts are non-refundable under any circumstances. Follow the partial refund process. BRUSSELS AIRLINES: YQ non refundable. EVA AIRWAYS / CHINA AIRLINES: YR tax is only refundable for wholly unused Involuntary ticket refund and NOT for partially used ticket. If voluntary, and if the ticket includes YR tax, this fee amount is non-refundable under any circumstances AUSTRIAN AIRLINES: Both voluntary and involuntary if the ticket includes a YQ/YR Carrier Imposed Surcharge tax, this fee amount is non-refundable under any circumstances. WESTJET: Some rules advise to charge penalty Per Component / Per Fare Component ALL AIRLINES - Both voluntary and involuntary if the ticket includes a BO, CR, ED, E3, E2, O7, L8, S4 taxes, these fee amounts are non-refundable under any circumstances. ASIANA AIRLINES- Be carefull cause most of the times FR advise For chgs new fare must be equal or higher ------------------------------------------------------------------------------ Error Received: Original ticket has no residual value for this specific itinerary. Melissa Sullivan 4:21 PM @here When the FSA has entered "ORIGINAL TICKET HAS NO RESIDUAL VALUE FOR THIS SPECIFIC ITINERARY. ISSUE A NEW TICKET USING CURRENT FARES." as the reason rr did not work in Galileo, the response means that the ticket has no residual value. It is likely cheaper for the customer to purchase a new ticket. The FSA should be able to price the requested itinerary to confirm this. Please help educate the FSA's. If the customer insists on exchanging their ticket, you will need to manually exchange the ticket. https://frontiercswprod.powerappsportals.com/Confirmation-page/?id=305835fa-ac89-ee11-a81c-00224852cfae --------------------------------------------------------------------------------------- VOL EXCHANGE ( SABRE ) 1. EMULATE - - AAA(PSEUDO CITY) 2. SIGN INTO TKT PRINTERS - PPS9 - US - PPS1 - CANADA 3. CHECK ETR STATUS 4. CHK FR -RD(ISSU ING DATE)(CITY PAIR)(TRAVEL DATE)(FBC)-A/LCODE ----- - RD*PN 5. AIR AVAILABILTY 6. REMOVE PQ - *PQ, *PQH or *PQR (if previously exchanged) - PQRD-ALL - PQD-ALL (if previously exchanged) 7. DISPLAY PAX NAME &TKT - *N*T 8. PRICE - WFRF(TKT #)‡NCB‡N1.1 - CLICK QUIT 9. AUTH CARD - US - CK*(cc code)(cc number)/(exp date)/(amt)/(carrier code) - CANADA - CK*CA5567123456789001/0816/CAD10.00/DL 10. TKTNG QUALIFIERS - US - WFRF0017706936747‡NCB‡F*CA5569290000000000000/1211*Z002345‡K5.45‡N1.1 -CANADA - WFRF0017706936747‡NCB‡FCHECK‡K5.45‡N1.1‡UB*LWFR 11. EXCHANGE - - CLICK RETAIN add pnr 12. UPDATE RETENTION LINE - T¤(LAST TRVL DATE)‡180 - 0OTHAAGK1NYC-OTH MISCELLANEOUS SEGMENT 13. ER 14. MODIFY REMARKS : *. - 59¤.A* AMT 0.00 - 5.A* INV (original PTR #) - 519¤.A* RND 0.00 15. ER 16. CHECK IF W/FP - FP¤ - AC¤ALL 17. ISSUE TKT - *PQR - W‡PQR1 - *T - 6PAX§ER 18. ASSIGN SEATS - 4GA/NA 4GA/NA 19. ER 20. CARES wpn ******************************************************** INVOL EXCHANGE Get ITIN details** 1. itinerary 2. endorsement 3. taxes 4. fare calc 5. base fare 6. total usd 2. SIGN INTO TKT PRINTERS - PPS9 - US - PPS1 - CANADA 3. REMOVE PQ - *PQ, *PQH or *PQR (if previously exchanged) - PQRD-ALL - PQD-ALL (if previously exchanged) 4. START W/ FARE MASK STEP 1. MASK METHOD - W¥CTKT - put NIL if no bag - W¥I¥C(BF)(FARE CALC) STEP 2. LINEAR METHOD - W¥C - W‡I‡L/-**BA - W‡I‡YUSD/US/ZP/XT 5. *PQ 6. Remove ALL Future Processing Line - FP¤ 7. Create a new FP Line including the original and new endorsement and or waiver code. - AMOR - FPPQ1N1.1‡ET0011370523763/12/15MAY06NYC‡FEFCCVI4444333322221111‡UKATRINA‡EDSKDCHG NOCHG NONREF‡K5.45‡AAA - PMOR - FPPQ1N1.1‡ET0011370523763/12/15MAY06NYC‡FEFCHECK‡UB*PLINE‡EDVALID AA ONLY‡K5.45‡AAA 8. Modify Accounting Remarks and assign seats 9. Issue ticket: W¥ ============================================ dont EWR UN segments if no repro given ***WTKT - go back to FM ALT ARROW UP - chk formats entered RD(ISSUE DATE)(CITY PAIR)(TRAVEL DATE)FBC-A/L RD*PEN - chk FR *ESNREY (*RLOC) enter - to display or retrieve PNR PE¤ PE¤‡customeremail‡ 6EMAIL§EM - itin conf sending email retrive pnr XIA - manual cxl PNR to get itin to paste in notes /2/1 - arrange segment *IA - VCT* - chck all good repro TSEMAIL & TSCOCC - if no flt s avialable WETR*2 - chk tkt status *P5 - 02y1* - book for 2 pax *T ka then WETR*line# to check etr status *A then *p5 - to check if split *P3*P4 -chk SSR *P3D - SFPD ========================================= FOR TSEMAIL JETBLUE - B6 DearJetBlue@jetblue.com ALITALIA - AZ internet.services@alitalia.it / customer.relationsNYC@alitalia.it / medicalrefundsUSA@alitalia.it JAPAN AIRLINES - JL Support.refund-us.ca@jal.com DELTA -DL ContactUs.Delta@delta.com psgrref.delta@delta.com QATAR - QR tasupport@qatarairways.com.qa UNITED AIRLINES - UA UnitedAirlines@united.com AMERICAN AIRLINES - AA Sales Support Center: american.support@aa.com *********************************************** Steps in Fare Masking in Sabre using Linear Method Step 1: W‡C Step 2: W‡I‡L1-**BA‡L2-**BA Step 3: W‡I‡C Step 4: W‡I‡YUSD/ **************************************** *T ka then WETR*line# to check etr status A then *p5 - to check if split *P3*P4 -chk SSR *P3D - SFPD mid flt - complete trvl partial trvl - not complete OB or IB *************************************************** EXCHANGE sabre log in - PCC - 9RVB 0000- 4 digit agent ID - sign in - SI*0000 - (agent ID) - pulll up pnr = *AAA000 (pnr) - check tkt status = click traveler - TICKETING - check FR = PRICE QUOTE - ARROW - PENALTIES - if change permitted take note of PF and if eoyable - search for flts = COMMAND HELPER - AIR - AIR AVAILABILITY choose Ycos then sell - click traveler again = PRICE QUOTE - delete * T to view tkt WETR* number - to view tkt like display dh worldspan - delete old flts = ITINERARY - put check on box with HK segs - n*t for new ticket - QREX format - WFRF2357666480340‡NCB‡N1.1 - qrex need to be prompt only ONCE - QREX result is per pax copy - if pax OK with the afd put X on QUIT box then provide full recap then process auth PQRD-ALL DELETE ALL PQR PQD-ALL- MANUAL PRIICE *PQ *PQR - if pax ok to change res process auth for AMOR - CK*(cc code)(cc number)/(exp date)/(amt)/(carrier code) example : CCVI4707123572703583/0724/124/CDL (CK/VI4707123572703583N0724/124/0756068/CD *********************************** SABRE- AUTO PRICE 1. GO TO ITIN TAB WSPAN - AUTO PRICE 1. 4PLFBFXD#FSR#/@@PCLNRTL#CDL 2.4P*FXD#FSR#/@@PCLNRTL#CDL 3. WILL SHOW 4P*FXD#FSR#/@@PCLNRTL#CDL 4. COMPARE PRICE TO TS2 5. 4PQC- STORE FARE 6. RUN CEPA 7. DRIVESTREAM 4P*FSR#/@@PCLNRTL#CDL - BEC ========================= ***FXD- Exclude unbundled fare (BASIC ECONO)*** *** pag may grid put FXD *** *** if TS2 use RR, use Auto Exchange or vice versa *** WSPAN - RAPID REPRICE 1.. AIR BOOKING TOOL (DATE OF TRVL)(CITY PAIR)- EK 4. REMOVE FLT 5. CORRECT SEGMENTS 6. CLICK TEP 7. REPRICE & REBOOK USING LOW FARE FINDER 8. SPECIFIC BY ACCOUNT- CHECK IF HAVE ACCT CODE: (4*) 9.CHECK SECURATE AIR 10. CHECK EXCLUDE ECONOMY UNBUNDLED FARES 11. CLICK CONTINUE 12. IF ERROR OCCURS: USE AUTO PRICE FLX- AUTO EXHANGE 1. find flt 2. click price 3. click continue 4. click BOOK ************************ 4PFXD#FSR#/@@PCLNRTL#CDL 4pqc auth card *di drivestream 4-DI@*#$CCVIXXXXXXXXXXXX1470N0324*Z075047 4PLI-CHK BOOKING CLASS NA PEDE MAPRICE **************************** PQ 1 AJL¥F*AXXXXXXXXXXXX1004/XXXX¥AC*PCLNCORE¥AC*PCLNRTL¥PWEB¥R Q BASE FARE EQUIV AMT TAXES/FEES/CHARGES TOTAL CNY6410 USD1004.00 80.57XT USD1084.57ADT XT BREAKDOWN 6.40YQ 19.10US 6.11YC 7.00XY 3.96XA 5.60AY 14.10CN 9.20SW 4.60OI 4.50XF ADT-01 KKX00YN0 LAST DAY TO PURCHASE 02DEC/2359 DLC JL X/TYO JL X/BOS JL ORL M993.69NUC993.69END ROE6.450646 XF BOS4.5 WEB NOT APPLICABLE - ADT FARE USED - VERIFY RESTRICTIONS VALIDATING CARRIER SPECIFIED - JL RFND RESTR APPLY ¥ 01 O DLC JL 820K 18JAN 845A KKX00YN0 18JAN23 02P 02 X NRT JL 8K 18JAN 630P KKX00YN0 18JAN23 02P 03 X BOS JL5868K 18JAN 749P KKX00YN0 18JAN23 02P MCO FARE SOURCE - ATPC __________________ ds- EZEI#$*EET(TKT #)X*A/OIOMW(DATE ISSUED)0756068#ER(ORIG TOUR CODE)#IT(WAIVER CODE)#*R#N(PAX #)#C(A/L CODE) EZEI#$*IET0017418277789X*A/AB99.80X0.00P0.00T99.80/O$CCVI/OIOMW05MAR200756068#ERNONREF/NOCHG/BESH/NOSEAT/#N2.1#CAA