Shared note

Greet

Thank you for contacting Selling Partner Support, my name is ___ and I’m glad to support you today. How can I address you?

Researching

Kindly wait for a moment. As I will do a research for your concern. This might take a few minutes. I will check back with you periodically.

Thank you for staying connected. I appreciate your patience.

I'm going to take some time to briefly review the case history

I will research your case, this might take a few minutes. I will check back with you periodically.

My research is taking more time than expected. I would appreciate if you stayed connected for a few more minutes.

Thank you for staying connected. I require additional time to gather the information to resolve your concern.

Thank you for staying connected. I'm currently still researching the issue. To complete my research, I'll require a few more minutes of your time.

Nudge

Are we still connected?

I noticed you are idle for a while. Do you need more time?

Since I haven't received a response from you, I will disconnect this chat. Thank you for contacting Amazon, and have a great day!

Close

Please feel free to reach out to us again in case of any further queries. Thank you for contacting Amazon, and have a great day.

Thank you for contacting Amazon Selling Partner Support. Please click the End Chat link to close this window.

Transfer

Let me connect you with a specialist to resolve this issue. They will shortly reply to you in this chat.

Let me connect you with a specialist to resolve this issue. Expect a reply from them via email within the next 24 hours. If you encounter more concerns regarding this type of issue, send us an email from the Get Support page which will be automatically directed to that team.

Closing

Thank you for your time today. If you have any additional questions. Do not hesitate to contact us. Have a great day!

Thank you for contacting Selling Partner Support. Click the End chat to close this window.

Thank you for your time today. I appreciate your concern. If you do not have any other queries, I will disconnect the chat. Thank you for your understanding and have a good day.

If you do not have any other queries, Click the End chat to close this window. Thank you for contacting Selling Partner Support. Have a great day.

PAA

The issue you are facing requires the assistance of an internal specialist. I will forward your issue to that specialist and follow up with you via email once they provide a resolution.

I have checked the status of your request and our internal specialist is still working on a resolution. If there are any updates, or if we need additional information from you, we will contact you immediately.

Follow Up

Is there anything else I can assist you with?

Rejected Remap

Thank you for staying connected, ________! Upon processing your request, I found that MSKU ________ is not eligible to be remapped from ________ to ________. Due to their ________ are mismatch and also the ASIN ________ does not have price indicated on it.

Please be informed that for a remap to be successfully processed the Destination and the Sources ASIN must contain the same Title, Product Description, Brand, Price and Product Images.

Defective Units Went to Compliance Submission

In addition, once your listing entered the compliance submission process, the warehouse marked your units as defective in order to prevent any placement orders while the listing was under compliance review.