RETENTIONS 1 TRAC♥ CID: e6094a5d-4140-477f-861d-0c5bc7f64538 Account number: 415163502 Identity of the chatter: AH Name of the chatter: MR ROBERT THOMAS DPA STATUS: PASSED DPA TIME STAMP: 05-09-26 08:18:26 Contact number update status: Verified Email address status: Verified CJM :N/A WO: N/A QUERY : Moving home RESOLUTION: customer idle in intro//The customer sought assistance with moving home and requested to keep their package. An agent acknowledged the customer's relocation and attempted to continue the conversation by checking in multiple times. Due to prolonged inactivity from the customer, the agent terminated the chat session and invited the customer to complete a feedback survey. BE: N/A ------ 2 TRAC♥ CID: 5d85b844-97a3-40ae-aa8e-1a4098c6ae78 Account number: 966426802 Identity of the chatter: AH Name of the chatter: MRS ALIXANDRA BROWN DPA STATUS: PASSED DPA TIME STAMP: 05-09-26 08:58:41 Contact number update status: Verified Email address status: Verified CJM :C-050926252 WO: 39819427 QUERY : I am bluelight and my current contract ends soon. I would like to explore options to meet the latest blue light deal I have for £34.99 RESOLUTION: The customer raised concerns about renewal offer pricing discrepancies and an unexpected Sky Sports charge on the account. The agent confirmed a case was opened and provided a case reference number. After discussing package options, the customer agreed to a new contract at £43.00 per month for 24 months, including 1GB broadband, TV services, and Netflix Standard with ads. The agent confirmed the existing router would remain compatible. Contract documentation was sent via email and SMS for approval. The customer approved the contract and received a work order number. The agent confirmed the next billing date and amount, provided Netflix activation details, and closed the complaint. BE: Bill Billing Due Amount Run Date Date 42.55 17/09/26 5/10/26 43.00 17/10/26 5/11/26 Agent ID: C1443422 Agent Name: BIEN CARALINAN Package Details: Entertainment Dual (v 02.26) Services Included: Volt 1GB (500-1GB) Broadband, Mega TV 3 Add Ons: WiFi Guarantee|WiFi Pod (black) 1|WiFi Pod (black) 2|O2 FULL Tracker Entertainment Services: New Contract Broadband: 24 New Contract TV: 24 Date the Package takes effect: 05/10/2026 The full price of the bundle: 126.0 Discounted price of Bundle: 43.0 Full price of Bundle after price rise: Any TLDs: RIV: £75 off for 24mA and 24mCTE-End 25/08/2028 Any One off charges: 0.0 Number of Additional Outlets: 0 Additional Discounts: Agent Exclusive Discounts: Discover Negotiator: In Retentions Package Change SIM Package: BB Speed: Volt 1GB (500-1GB) Broadband Home Phone Talk Plan: TV Package: ICOMS Codes: 35 Campaign Add: YR2501102 36 TV Remove: D2SPONB,D3AOCR,D7APAO,L6POMSF 36 TV Add: 36 TV OTC: 37 BB Remove: EDFDV84,H1000BB,L813D01,L813D19,L813D45,L813D74,POMDUMA,POMDUMB,POMDUMD 37 BB Add: HV1GB5,L161DB5,NFNWENR,SEGREDA,VFTRKD1 37 BB OTC: 38 TEL Remove: 38 TEL Add: 38 TEL OTC: Stream Subscription: ADD: REMOVE: ----- 3 TRAC♥ CID: 8d923b7a-b5f0-48d8-a896-d1ace16635cc Account number: 065422002 Identity of the chatter: AH Name of the chatter: MR SABIAL HANIF DPA STATUS: PASSED DPA TIME STAMP: 05-09-26 10:09:02 Contact number update status: Verified Email address status: Updated CJM :C-050926971 WO: N/A QUERY : Too expensive and want sky sports RESOLUTION: Customer idle in offers The customer requested cancellation, citing high costs and interest in Sky Sports. The agent presented two contract options: £84.00 monthly (362 Mbps broadband, 200+ TV channels, Netflix, 8 Sky Sports HD channels, TNT Sports) and £65.00 monthly (516 Mbps broadband, similar services, O2 SIM with boosted data). The customer repeatedly requested to speak with a phone agent and expressed concern about TNT Sports losing Champions League rights. The agent offered a revised £66.00 monthly option without TNT Sports. The conversation ended without resolution when the customer stopped responding. BE: N/A ----- 4 TRACC♥ CID: bfa9bed4-5c75-4372-99bd-09e4d008d29d Account number:65059001 Identity of the chatter: AH Name of the chatter: Jason hibbert DPA STATUS: PASSED DPA TIME STAMP: 05-09-26 13:35:34 Contact number update status: Updated Email address status: Verified CJM :N/A WO: N/A QUERY : Unable install RESOLUTION: The customer requested to cancel their contract due to inability to install cable. The agent verified the customer's contact information and offered to review service offers, which the customer declined. The agent provided contact details for the Pre-Installation team to assist with the new contract, cable installation, and cancellation request. The customer noted they were within the 14-day cancellation window. The conversation ended when the customer became unresponsive. BE: N/A ---- 5 trac♥ CID: c1bc821c-633a-4cac-a94b-2e56b9f2951d Account number: 65059001 Identity of the chatter: AH Name of the chatter: Gigi Anderson DPA STATUS: PASSED DPA TIME STAMP: 05-09-26 13:31:47 Contact number update status: Updated Email address status: Updated CJM :N/A WO: N/A QUERY : End of contract and change of people I’m living with so we have signed up for a different WiFi provider. RESOLUTION: Customer idle after dpa passed. The customer initiated contact to cancel their service, confirming they are the account holder. The agent completed security verification. The customer stated the cancellation reason was end of contract and change of household composition, with plans to switch to a different internet provider. The customer confirmed they wished to cancel everything. The agent offered to review alternative offers, but the customer became unresponsive. The agent terminated the chat session due to prolonged inactivity without explicit confirmation of cancellation completion. BE: N/A ---- 6 TRAC♥ CID: be108b16-a9bb-441b-832a-16b1b88e65ca Account number: 902091201 Identity of the chatter: AH Name of the chatter: MR STEWART CLARK DPA STATUS: PASSED DPA TIME STAMP: 05-09-26 14:04:44 Contact number update status: Updated Email address status: Verified CJM :N/A WO: N/A QUERY : Found cheaper broadband deals elsewhere RESOLUTION: The customer requested cancellation of Virgin Media broadband services due to finding cheaper alternatives elsewhere. The agent presented two retention packages (£27.00 and £32.00 monthly options with varying speeds and O2 SIM benefits), but the customer declined, citing superior value from another provider. The customer proceeded with cancellation using the One Touch Switch process. The agent confirmed the customer would receive a pre-paid equipment return kit, retain email access for 90 days after account closure, and be charged only for services provided plus an estimated early termination fee until contract end. A confirmation email with disconnection details will be sent. BE: N/A ---- 7 TRAC♥ CID: 86f10d5a-7a24-4fb5-9f1c-3fd2829b9769 Account number: 635347901 Identity of the chatter: AH Name of the chatter: Ashley England DPA STATUS: PASSED DPA TIME STAMP: 05-09-26 14:29:02 Contact number update status: Verified Email address status: Verified CJM :N/A WO: 24195809 QUERY : I’m not happy with the price being offered for my new contract RESOLUTION: The customer requested contract termination but ultimately agreed to renew at £24.00 monthly for broadband service on a 24-month contract. The agent verified identity, presented service options, and addressed pricing concerns by applying loyalty discounts. The customer sought clarification on speed specifications and Volt boost application; the agent confirmed 125 Mbps boosted to 250 Mbps (M250). Contract documentation was sent via email and SMS. The order was completed with scheduled activation and confirmed billing dates. Price increases of £4.00 are scheduled for April 2027 and April 2028. BE: Bill Billing Due Amount Run Date Date 21.55 17/09/26 5/10/26 24.00 17/10/26 3/11/26 Agent ID: C1443422 Agent Name: BIEN CARALINAN Package Detail s: BB Solus (v 02.26) Services Included: Volt 250 (125-250) Broadband Add Ons: WiFi Pod (black) 1|O2 FULL Tracker|WiFi Guarantee Entertainment Services: New Contract Broadband: 24 Date the Package takes effect: 06/09/2026 The full price of the bundle: 62.0 Discounted price of Bundle: 24.0 Full price of Bundle after price rise: Any TLDs: RIV: £30 off for 24mB and 24mCTE-End 25/08/2028 Any One off charges: 0.0 Number of Additional Outlets: 0 Additional Discounts: Agent Exclusive Discounts: Discover Negotiator: In Retentions Package Change SIM Package: BB Speed: Home Phone Talk Plan: TV Package: ICOMS Codes: 35 Campaign Add: YR2500700 36 TV Remove: 36 TV Add: 36 TV OTC: 37 BB Remove: L151DA2,SEGREDA 37 BB Add: L161DA1,SEGREDB 37 BB OTC: 38 TEL Remove: 38 TEL Add: 38 TEL OTC: Stream Subscription: ADD: REMOVE: --- 8 CID: e1b3c8b8-63e3-4db3-8f07-0ae6618db4ff Account number: 929216501 Identity of the chatter: AH Name of the chatter: MR CHARLIE DAVENPORT DPA STATUS: PASSED DPA TIME STAMP: 05-09-26 16:30:14 Contact number update status: Verified Email address status: Verified CJM :C-0509264117 WO: 39998586 QUERY : Hi my broadband contract expired and I want to set up a rolling contract m250 RESOLUTION: The customer requested reconnection of Virgin Media services on a 30-day rolling contract with 250 Mbps speed using existing equipment. The agent confirmed the account was cancelled and reconnected the service immediately. The customer was instructed to contact the retention department after 24 hours to activate the 250 Mbps rolling contract. The agent provided contact details for the retention team via landline and alternative methods. A case was raised on the account. BE: Bill Billing Due Amount Run Date Date 146.10 30/09/26 16/10/26 81.50 30/10/26 16/11/26 --- 9 CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you. Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage Option 2: Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think? --- 10 CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you. Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage Option 2: Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think? --- 11 CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you. Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage Option 2: Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think? -- 12 CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you. Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage Option 2: Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think? --- 13 CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you. Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage Option 2: Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think? --- 14 CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you. Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage Option 2: Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think? ---- 15 CID: Account number: Identity of the chatter: AH/3rd Party Name of the chatter: DPA STATUS: PASSED/ FAILED DPA TIME STAMP: Contact number update status: Verified/Updated Email address status: Verified/Updated CJM :N/A WO: N/A QUERY : RESOLUTION: BE: N/A Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you. Option 1: For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage Option 2: Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1 Let me know what you think? ------ MOVERS 1 TRAC♥ CONTACT ID: fdade322-c8bd-4afe-bc77-9d33805a31e9 Identity of the chatter: AH ACCOUNT NUMBER 732222805 Name of the chatter: MISS TIERNEY LEES DPA STATUS: PASSED DPA TIME STAMP: 05-09-26 11:17:24 Contact Number Update Status: Updated Email address Status: Verified CJM: N/A WO: N/A QUERY: I’ve moved in with my parents RESOLUTION: customer want to cancel but discuss the early termination fee and customer don't want to cancel and leave as it is. The customer requested to cancel their service due to a permanent move. The agent confirmed the customer's identity and explained that an early termination fee of £240.61 would apply. The customer declined to proceed with cancellation and chose to keep their service active. No changes were made to the account. BE: ---- 2 CONTACT ID: d5126b28-7614-4a93-8225-4ad9e743d79b Identity of the chatter: AH ACCOUNT NUMBER 830257202 Name of the chatter: MR NICK BAGNALL DPA STATUS: PASSED DPA TIME STAMP: 03-09-26 15:55:27 Contact Number Update Status: Verified Email address Status: Verified CJM: N/A Old address WO: 16415499 New address WO: 16415500 QUERY: moving home RESOLUTION: PROCESS THE MOVED/ The customer requested assistance with moving house and transferring their service to a new property. The customer clarified they were not cancelling but relocating after recently starting a new contract. The agent confirmed the customer's new address and moving date, and established the property would be occupied by the customer and their spouse only. The agent identified an active service at the new address under a different customer and proposed contacting that customer to arrange disconnection, or submitting a form for automatic disconnection on the moving day. The customer approved proceeding. The agent confirmed the customer would be contacted via text message with next steps once the current customer's status was resolved, and that if approved, the agent would assist with the home move process. NEW ADDRESS: 58 nit bush lane Tq26sd FILED A GONE AWAY FORM Your form details have been processed successfully! OLD ACCOUNT #: 830257202 OLD ADDRESS: 18 DUCHY PARK PRESTON PAIGNTON TQ3 1ES NEW ACCOUNT #: 826063404 NEW ADDRESS: 58 NUT BUSH LANE TORQUAY TQ2 6SD DISCO DATE: 14/09/26 INSTALL DATE: 15/09/26 CONTRACT: 22 MONTHS 6 DAYS BE: OLD: Bill Billing Due Amount Run Date Date 19.13- 15/09/26 16/09/26 NEW: Bill Billing Due Amount Run Date Date 78.77 22/09/26 12/10/26 41.00 22/10/26 11/11/26 DISCO REASON: CM CABLE MOVED 'Contract Supression Form' form has been submitted and the Reference Id is 108272_596808 ------- 3 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ----- 4 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ----- 5 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ------ 6 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ---- 7 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ---- 8 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ----- 9 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: -+---- 10 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ----- 11 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ----- 12 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ---- 13 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ---- 14 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ---- 15 CONTACT ID: Identity of the chatter: (AH/3RD PARTY) ACCOUNT NUMBER Name of the chatter: DPA STATUS: PASSED/FAILED DPA TIME STAMP: Contact Number Update Status: Verified/ Updated Email address Status: Verified/ Updated CJM: N/A Old address WO: New address WO: QUERY: RESOLUTION: OLD ACCOUNT #: OLD ADDRESS: NEW ACCOUNT #: NEW ADDRESS: DISCO DATE: INSTALL DATE: CONTRACT: BE: DISCO REASON: ------