Shared note

Hi my name Jessica from Expedia and I'm calling in behalf of our mutual customer.

I'm calling for an exchange ticket And I have here a reservation that needs an assistance, Can I interest you with this concern for you to have a better view of the reservation?

***Airline will run security verification.

o Concerned Again I'm calling in regards on the reservation that our mutual customer have booked with us, and the concern is we are able to reissued the ticket but it is not yet revalidated, the flight timing of the ticket is not match on our end

the original time is 1:15 pm but the confirmed flight time is 3:44 pm or 1544 military tme

o Closing Before we wrap-up this call. Can I have your agent name and location for documentation purposes?

“Thank you for taking this call ! Have a great one.