CNU250508161332 - Please send a follow up to whatsapp. If they did not received any file kindly close the case. - SEND AN UPDATE FROM THE WHATSAPP TEAM CNU250512180769 - Kindly send 1 last follow up to this customer thru sms for document upload and if still no response please close the case tomorrow. 2:06 CNU250522274653 - Please callback the customer to do ts and request for POP and serial tag as unit is eligible for 5 year warranty base on intranet. @Regie Ann Abobutal CNU250528316984 - Kindly send a follow up to whatsapp regarding the requested file. Good afternoon, Mr. Verma I hope this SMS finds you all well. I am sending you an SMS today regarding the 5yr warranty registration that is registered on 10/05/2025. Your unit cannot be registered for the 5yr warranty since the model that you have is already ceased being part of our 5yr promotion. The promotion has ended on 30/04/2025 however you purchased the unit on 10/05/2025 that is why it cannot be registered anymore for the extended warranty. However, your unit still have the standard 2year warranty. Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day! Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk CNU250603364656 - GILLIAN FELL SEND THE SMS FOR DOCU UPLOAD AND WHATSAPP TO PROVIDE THE VIDEO FOR VALIDATION 03/06 CNU250522274653 - Please callback the customer to do ts and request for POP and serial tag as unit is eligible for 5 year warranty base on intranet. - update registration cnu: CNU250603359978 TAYLOR ______________________________________ CNU250528316984 - ROGERSON sent an sms for an update for the short video Good afternoon, Mr. Rogerson I hope this SMS finds you all well. I am sending you an SMS today for an update regarding of the requested short video that will be sent via our WhatsApp since our team from WhatsApp still did not receive any video of your issue. Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day! Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk ________________________________________ CNU250510169517 Good afternoon, Mr. Verma I hope this SMS finds you all well. I am sending you an SMS today regarding of the warranty registration that you have with us. This model ceased being part of the 5 Year Promotion on the 30/04/2025 Since you purchase your unit on 10/05/2025 Since it cannot be registered in the extended 5yr warranty anymore there's still the standard two-year warranty of your unit. Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day! Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk _________________________________ Good day! Mr. Taylor Thank you for registering your Washing Machine with us! We are excited to confirm that your Washing Machine guarantee has been received and is being processed. The entire process can take up to 12 weeks for you to receive the extended warranty confirmation with the extended card number via email. For now, here's the reference number for registering: CNU250603359978 Note: Once we get an approval that your unit is done in the process, we will ring you back or you could ring us back to book your unit for a repair. Here are the details of your LG Washing Machine: Product: FWV917WTSE.ABWQPUK Purchase Date: March 07, 2022 Retailer: CURRYS Warranty Period: 60 Months Manufacturer Warranty If you need to check on your registration or have any questions, feel free to reach out to our customer support team. We appreciate your trust in our product and look forward to serving you. Thank you for choosing LG. Have a great day! Kind Regards, Ann LG Electronics UK Customer Service| UK: 0344 847 5454, Ireland: 00353 1686 9454 __________________________________________________________ LG Electronics - Document Upload Good afternoon, Ms. Fell I hope this SMS finds you all well. I am sending you an SMS today regarding the copy of the VAT receipt and Serial tag also the short video of the issue the rattling noise. (Just 10 to 20 seconds video that is showcasing the noise for validation). Please follow the instructions below on how to upload it to our website. 1. Please visit this link: https: www.lg.com/uk/support/contact-us/document-upload/ 2. Enter this case number: "CNU250603364656" then select NEXT. 3. Select Upload, upload the photo, and then SUBMIT. Note: If you cannot upload the video here you can send it to our WhatsApp Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day! Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk ___________________________________________________ LG Electronics - WhatsApp Good afternoon, Ms. Fell I hope this SMS finds you all well. WhatsApp Number: 07970150557 Instructions on out WhatsApp 1.Please initiate a chat there just say hi. 2. Once the chatbot pop up just press the number 6 and then the chatbot will give you instructions on how you will send the photo and the video. 3. Once you attached the files that is needed click submit. 4.Then press yes and agree to the terms and conditions for your data privacy so our WhatsApp team will receive the conversation that you have with the chatbot. Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day! Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk _________________________________________________ LG Electronics Good afternoon, Ms. Ali I hope this SMS finds you all well. I am sending you an SMS today regarding the copy of the VAT receipt and Serial tag also a short video of the shaking during spin cycle of your washer. (Just 10 to 20 seconds video would be great just for validation) Please follow the instructions below on how to upload it to our website. 1. Please visit this link: https: www.lg.com/uk/support/contact-us/document-upload/ 2. Enter this case number: "CNU250529326065" then select NEXT. 3. Select Upload, upload the photo, and then SUBMIT. Should you have any further questions or concerns, please do not hesitate to contact us again via Live chat or by calling. Thank you for choosing LG. We appreciate your business. Have a great day! Kind Regards, Ann LG Electronics UK Helpdesk UK: 03448475454 Ireland: 016869454 Mon to Friday: 9:00 a.m.–6:00 p.m. Saturdays: 9:00 a.m.–4:00 p.m. Sundays: Closed www.lg.com/uk