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MARCH 8

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  1. Inquiry: customer called in regarding fridge
  2. Symptom Description: not cooling at all
  3. Provide error code if present:
  4. Troubleshooting provided: = advise customer to contact home depot during business day which is Mon- Saturday provide phone number
  5. Outcome: provide the contact number of home depot
  6. Resources used (paste links used): https://asksamsung.com/content/C99900000020-en-ca
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: Kunden Kaigh Model Number: Phone Number: 9059560550 Serial Number: Place of Purchase: Home Depot
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #344401150 Ticket Number: 1152216049

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  1. Inquiry: customer called in regarding fridge
  2. Symptom Description: REGARDING WARRANTY
  3. Provide error code if present:
  4. Troubleshooting provided:
  5. Outcome: transfer to responsible partner
  6. Resources used (paste links used):
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  8. Additional comments or customer response: Name: Model Number: Phone Number: Serial Number: Place of Purchase: HOME DEPOT
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #344409398 Ticket Number: 1152216138

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  1. Inquiry: customer called in regarding washer
  2. Symptom Description: there was severe vibrating when its spin cycle
  3. Provide error code if present:
  4. Troubleshooting provided: Check Shipping Bolts

Verify all 4 shipping bolts are removed. Open the door and press on the drum; it should lower slightly if bolts are removed. = customer removing it. Check for dents or bends in the washer frame using a flashlight. customer check it. Ensure all 4 legs are securely touching the floor.= customer making sure that Balance the Load

Avoid overloading or underloading the drum. Fill the drum to approximately 50% capacity. Check Internal Components

Inspect for worn shock absorbers, dampers, or springs. Look for damaged bearings or drum support.

= PROVIDE CUSTOMER NEAREST SERVICE CENTER 5) Outcome: ISLO 6) Resources used (paste links used): 7) Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N YES 8) Additional comments or customer response: Name: Sandy Gerrard Model Number: WF397UTPAGR/A2 Phone Number: 9022937303 Serial Number: Y7A95AED300775W Place of Purchase: 9) NCP Parts Needed: 10) HRM Result: 11) Sprinklr Case ID: #344427155 Ticket Number: 2330575723 oow

#34443957 TV

  1. Inquiry: customer called in regarding the washer
  2. Symptom Description: the door diaphragm rubber part or the rubber seal has stained with black mold
  3. Provide error code if present:
  4. Troubleshooting provided: Clean with Mild Detergent Use a mild detergent and damp cloth to clean the rubber seals. Wipe them with a dry cloth afterward.
  5. Outcome: provide the troubleshooting steps
  6. Resources used (paste links used): https://asksamsung.com/content/C33000071306-en-ca
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N NO customer doesn't want
  8. Additional comments or customer response: Name: Christina Stuwe Model Number: WF45M5100A Phone Number: 4032827998 Serial Number: Y0G321DH700759T Place of Purchase: Lowes Crow
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #344442835 Ticket Number: 2330577661

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  1. Inquiry: customer called in regarding washer
  2. Symptom Description: THE WASHER IS NOT WORKING IT LIGHTS UP BUT IT DOESNT WORK DOESNT SPIN OR MOVING
  3. Provide error code if present:
  4. Troubleshooting provided: Ensure laundry is evenly spread and not too large or unevenly distributed.= customer said its already distributed
  5. Outcome: PPROVIDE ALL Troubleshooting but it doesn't work // ISLO
  6. Resources used (paste links used):https://asksamsung.com/content/C33000067922-en-ca
  7. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N YES
  8. Additional comments or customer response: Name: Shama Bop Model Number: WF45R6100AP Phone Number: 9057193059 Serial Number:093W5NBWCOO58OZ Place of Purchase:
  9. NCP Parts Needed:
  10. HRM Result:
  11. Sprinklr Case ID: #344447411 Ticket Number: 2330577344

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  1. Inquiry: customer called in regarding washer
  2. Symptom Description: the clothes has damaged during washer operation
  3. Provide error code if present:
  4. Troubleshooting provided: ask customer to confirm if they noticed the damage after using the washer or dryer? If your clothes are coming out damaged, make sure you are using the correct cycle.= To avoid damage to delicate fabrics, use the Delicate or Hand Wash cycles. = customer said using the correct cycles The clothes are probably being damaged because the spin speed is too fast for the type of garment being washed. Run a sanitize cycle with no clothes to clean the washer= she already done that for 3 times

= customer said she already throw many of her dress because there is many clothes damage. = she already remove all the rubber and get it back
= there was a snag on the clothes = customer insisting for a repair.

  1. Outcome: provide islo
  2. Resources used (paste links used): https://asksamsung.com/content/C33000071322-en-ca
  3. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N YES
  4. Additional comments or customer response: Name: Sandra Shuya Model Number: WF45R6100AP/US Phone Number: 4038183204 Serial Number:093W5NBX301007F Place of Purchase: COSTCO
  5. NCP Parts Needed: NA
  6. HRM Result: NA
  7. Sprinklr Case ID: #344477376 Ticket Number: 2330580397 T3E5X6 IN WARRANTY ======================================
  8. Inquiry: customer called in regarding the microwave
  9. Symptom Description: no power at all
  10. Provide error code if present:
  11. Troubleshooting provided: customer called in regarding the update or solution regarding the ticket number 4184172983 = advise kindly wait h 24-48 business hours the team will contact them .
  12. Outcome:
  13. Resources used (paste links used):
  14. Remote Management or Visual Support Used? [paste 2K ticket here] RM - Y/N VS - Y/N
  15. Additional comments or customer response: Name: Suraj Suraj Model Number: ME11A7510DS/AC Phone Number: 6047504710 Serial Number: 0CCX7WOY300103L Place of Purchase:
  16. NCP Parts Needed:
  17. HRM Result:
  18. Sprinklr Case ID: #344491230 Ticket Number: 2330581939