SUSPENSION OWN THE NO

We know how important it is for you to keep your services and it is my ultimate goal for today. If you don't mind me asking, May I know the reason why you were not able to pay the balance for me to note on my end?

I understand that there are some unforeseen events that may hinder from paying on time and we appreciate for letting T-Mobile know about this. I'll take a look in your account and see what I can do to find an alternative option. If you don't mind me asking, Can you settle any amount today to lessen your bill a bit?

I understand your sentiments. I was just checking what else we can do for your account. As I've carefully checked, We can see the total past due on account is $1542.52 with debt age 95 days. Account is eligible to modify payment arrangement if debt age is less than 31 days, so we request you to please pay at least $1098.64 to bring debt age less then 31 days and modify payment arrangement.

Don't get me wrong, I totally understand why this option isn't the best for you. Just like you, it's important that I keep my services active. Trust me, if we have alternative, we would definitely do it and will not take so much of your time.

As much as we want to less the payment. The system is asking at least the minimum payment for us to set up a new arrangement. This will automatically restore your account.

no worries we'll be always right here and we can wait til you can catch up on your bill and we're really looking forward on it. Apart from it, do you have other concerns I can take care of for you?