___________________________________________ CNU250626552887 Surname : DAVIT Mobile Number : 07766656983 Post Code : UB7 7UD 1st Line of Address :31 Email Address : rakeshdavit@hotmail.com Model # : GSX96ONSVZ Serial # : 905TRVM3C319 DOP : 27/05/2019/ 5 YEARS AGO ROUGHLY Retailer : JOHN LEWIS [Customer Issues] top corner of the gasket might have a tear no foods blocking the air vents. Opening the door when just need to get something. Freezer temperature is -24 Its happening for a year not Compressor is working properly. [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is experiencing issues with their LG fridge freezer, which has been gradually losing freezing capability over the past year, resulting in food becoming soft instead of frozen. 2. Customer Request: Customer seeks assistance in diagnosing the issue and potentially scheduling a repair if necessary. 3. Agent Solution: Agent gathered detailed information about the fridge, including model and serial numbers, and confirmed the compressor is running. The agent suggested a chargeable repair for the door gasket, but also recommended contacting a local engineer for a thorough diagnosis before proceeding with repairs. 4. Resolution Acceptance: Yes. The customer accepted the suggestion to contact the local engineer for a diagnosis before committing to any repairs. 5. Customer Pain Point: Customer expressed frustration over the prolonged issue with the fridge freezer, which has disrupted their food storage and raised concerns about the appliance's reliability. 6. Notable Comments: Customer mentioned purchasing the fridge freezer approximately five years ago from John Lewis and indicated they might have had an extended warranty that has likely expired. [Request] DONE _________________________________________ CNU250626552731 Surname : NEALE Mobile Number : 07966462043 Post Code : CV34 5SU 1st Line of Address : 1 Lilac Grove, WARWICK, CV34 5SU, GB Email Address : cneale4@icloud.com Model # : Serial # : DOP : Retailer : [Customer Issues] LST FRIDAY DELIVERY DENT ON FRIDGE REPLACEMENT OR COMPENSATION AMOUNT [Consultation contents] [AI Summary] 1. Contact Reason: Customer called regarding a dent in their newly delivered fridge, which was reported last Friday, and is following up on compensation options that were promised via email. 2. Customer Request: Customer seeks an update on the compensation amount or replacement options for the damaged fridge. 3. Agent Solution: Agent confirmed the receipt of the customer's photos of the dent and initiated a transfer to the LG shop department for further assistance. The agent documented the issue and assured the customer that they would be connected to the appropriate department. 4. Resolution Acceptance: No. The customer did not accept a resolution as they were still awaiting information regarding compensation or replacement. 5. Customer Pain Point: Customer expressed frustration over the delay in receiving the promised email regarding compensation options, which has left them uncertain about how to proceed. 6. Notable Comments: Customer mentioned that the fridge was delivered on the 20th and is eager to resolve the issue quickly, indicating a need for timely communication from LG regarding their options. [Request] DONE _________________________________________ CNU250626553397 Surname : NELSON Mobile Number : 07846984252 Post Code : WS12 4LZ 1st Line of Address : Highlands Stafford Road, Huntington CANNOCK, WS12 4LZ, GB Email Address : neljawom@hotmail.co.uk Model # : F4J610SS Serial # : 007PNXL4X762 DOP : Retailer : AO.COM [Customer Issues] WASHER DRYING PIPE IS PUSHED BACK IN THE MACHINE AND CANT GET OUT DRYING ISSUE TUESDAY Draining hose No noise. No error codes. REPLACEMENT MACHINE FROM INSURANCE [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is experiencing an issue with their LG washing machine where the drying tube has been pushed back into the machine, preventing use. They also suspect possible perished rubber in the system after cleaning the filter. 2. Customer Request: Customer seeks assistance to retrieve the drying tube and resolve any potential internal issues with the washing machine. 3. Agent Solution: Agent gathered detailed information about the washing machine, including model and serial numbers. They explained the warranty coverage and initiated the creation of a customer account to facilitate further assistance. The agent also planned to coordinate with support for a resolution. 4. Resolution Acceptance: No. The customer did not accept a specific solution yet as the agent was still in the process of coordinating the issue with support. 5. Customer Pain Point: Customer expressed frustration over the inconvenience caused by the washing machine malfunction and the uncertainty regarding warranty coverage and previous service calls. 6. Notable Comments: Customer mentioned that the washing machine was a replacement through insurance and that they believed it had a ten-year guarantee, which they would have registered. They also noted that this was their first time needing service for this particular machine. [Request] DONE _________________________________________ CNU250626553812 RNU250626063990 Surname : HUNT CHRISTMAS Mobile Number : 07775962963 Post Code : CO11 1TX 1st Line of Address : 19 Grove Road, MANNINGTREE, CO11 1TX, GB Email Address : dappyblonde5@hotmail.com Model # : GSL760PZXV Serial # : 010TRPT4C944 DOP : 28/01/2021 Retailer : AO.COM [Customer Issues] FRIDGE FREEZER IS STOP WORKING ENGINEER INDEPENDENT GASING OR COMPRESSOR FRIDGE DOOR IS NOT SHUT PROPERLY FREEZER IS NOT WORKING PROPERLY 4 TO 5 DAYS AGO Independent engineer it might be the compressor Diagnostic says the door is not closing properly Customer says that there's like a little split in the door freezer gasket [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling to inquire about a repair for their fridge freezer, which is not cooling properly. The issue started about five days ago, and an independent engineer suggested it might be the compressor or a need for gas refill. 2. Customer Request: Customer seeks a price for a call-out service from an LG engineer to diagnose and potentially repair the fridge freezer. 3. Agent Solution: Agent explained the repair process, including a charge of £215 for the call-out, which covers parts and labor. The agent clarified that if the compressor is the issue, it may be covered under warranty, but other issues like a damaged gasket would not be. The agent confirmed that if the problem recurs within 90 days, the engineer could be recalled. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution and requested to book the repair as soon as possible. 5. Customer Pain Point: Customer expressed frustration with the fridge freezer malfunctioning, especially since it has been only two years since purchase. They are also concerned about the potential costs involved in the repair. 6. Notable Comments: Customer mentioned that the fridge freezer was purchased in January 2021 and that they had previously spoken to LG about the issue. They also noted a split in the gasket, which may be contributing to the cooling problem. [Request] DONE BOOKING _________________________________________ CNU250626555606 Surname : PHILLIPS Mobile Number : 07572440327 Post Code : NP44 2PT 1st Line of Address : 6 Bryngomer, CWMBRAN, NP44 2PT, GB Email Address : phillips-a7@sky.com Model # : F4C510GBTN1.AMBQPUK Serial # : 501PNURHH686 DOP : 25/06/2025 Retailer : CURRYS COMBRAN [Customer Issues] TV WASHER REGISTER [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to register two newly purchased LG appliances (a television and a washing machine) for a free guarantee but is experiencing difficulties with the registration process. 2. Customer Request: Customer seeks assistance in registering the washing machine for the guarantee and clarification on the registration process. 3. Agent Solution: Agent guided the customer through the account creation process necessary for registration. The agent collected personal information, including the customer's name, mobile number, address, and email. The agent also instructed the customer on how to locate the model and serial numbers of the washing machine, assisting with verification of the details provided. 4. Resolution Acceptance: Yes. The customer accepted the agent's assistance and was cooperative in providing the necessary information for registration. 5. Customer Pain Point: Customer expressed frustration with the complexity of the registration process and confusion from a previous interaction, indicating it was not as straightforward as expected. 6. Notable Comments: Customer mentioned they are from the Philippines and noted their age, which may affect their ability to provide information quickly. The customer also humorously commented on the challenge of reading small print on the appliance. [Request] DONE REGISTERING CUTIE OLD LADY _________________________________________ CNU250626556126 CNU250626555929 RNU250626065435 Surname : TRYFONOS Mobile Number : 07824825885 Post Code : AL3 5NR 1st Line of Address : 7 Worley Road AL3 5NR ST. ALBANS, HERTFORDSHIRE, Email Address : hannah-oconnor@hotmail.co.uk Model # : GSL460ICEV.ADSQLGT Serial # : DOP : Retailer : [Customer Issues] FREEZER Compressor still running properly. Temperature on the freezer -21. No foods blocking the air vents. Customer just opening the door when need to get something. Door is still closing properly. Gasket seal doesn't have any visible damage or tear. Issue persists. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling to book a repair for their LG GSL 460ICEV American style fridge freezer, specifically for the freezer not cooling properly despite the temperature reading -21°C. 2. Customer Request: Customer seeks to schedule a repair appointment through LG for the malfunctioning freezer. 3. Agent Solution: Agent verified the customer's account and gathered information about the issue, including checking the compressor's operation, temperature readings, and ensuring no food is blocking air vents. The agent documented the details and prepared to transfer the customer to the payment department for scheduling the repair. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution and was ready to proceed with booking the repair. 5. Customer Pain Point: Customer expressed frustration that the freezer is not reaching the correct freezing temperature, impacting their food storage. 6. Notable Comments: Customer mentioned they initially considered local repair options but decided to book through LG for convenience. [Request] WILL CANCEL THE BOOKING THE CHARGEABLE AND REQUEST FOR SERIAL STICKER _________________________________________ CNU250626556384 RNU250626065730 Surname : KARGBO Mobile Number : 07479641097 Post Code : SE1 3DA 1st Line of Address : 61 Purbrook Estate, Tower Bridge Road, LONDON, SE1 3DA, GB Email Address : mariamakargbo392@yahoo.co.uk Model # : FWY696WWLN1.ABWQPUK Serial # : 410PNHN2J745 DOP : 15/01/2025 Retailer : CURRYS [Customer Issues] WASHER Domex Ltd Unit is plugged in directly to the wall outlet. Not using a extension block. Washer is not sharing the same wall outlet for power group. Plugged in other appliance however it's only happening when plugging in the washer and powering it on. No error codes. No noise. No vibration. Issue persist. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding an issue with their washing machine, which is tripping the electricity in their house. The customer received a text about a missed call from LG repairs. 2. Customer Request: The customer seeks to schedule a repair appointment for the washing machine due to the electrical issue. 3. Agent Solution: The agent verified the customer's details, including the serial number of the washing machine and confirmed that it is plugged directly into the wall outlet without any extension cords. The agent documented the information and prepared to book a repair service for the washing machine. 4. Resolution Acceptance: Yes. The customer accepted the agent's proposal to schedule a repair appointment. 5. Customer Pain Point: Customer expressed frustration with the washing machine tripping the electricity, which disrupts their household routine. 6. Notable Comments: Customer mentioned that the washing machine was purchased earlier this year and confirmed that the issue occurred when the machine was in use. [Request] DONE BOOKING _________________________________________ CNU250626558643 Surname : WILLIAMS Mobile Number : 01568750014 / 07990086105 Post Code : HR6 0RE 1st Line of Address :Pigeon Hall Pudleston LEOMINSTER, HR6 0RE, GB Email Address : david.drwilliams@gmail.com Model # : GSLV71MCTF.AMCQLGT Serial # : 111TRZY1N213 DOP : 06/03/2022 Retailer : JOHN LEWIS [Customer Issues] INQUIRY FOR THE REPAIR [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is following up on a scheduled repair for a fridge freezer after paying £215 for an engineer visit, as he has not received any confirmation or contact regarding the appointment. 2. Customer Request: Customer seeks confirmation of the repair appointment and requests that the engineer contact him directly to confirm the visit. 3. Agent Solution: Agent confirmed that the repair is scheduled for the next day and assured the customer that the engineer would contact him either that night or the following morning. The agent also updated the contact number for the engineer to reach the customer directly. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution and expressed satisfaction with the confirmation of the appointment. 5. Customer Pain Point: Customer is frustrated by the lack of communication regarding the repair appointment, especially since he needs to arrange time off work for the visit. 6. Notable Comments: Customer emphasized the importance of timely communication from the engineer, as he had experienced confusion over contact details in previous interactions. [Request] DONE _________________________________________ CNU250626556722 RNU250626066141 Surname : MALIK Mobile Number : 07522480866 Post Code : EH54 7GE 1st Line of Address : 108 MUSHET ROAD , LIVINGSTON, EH54 7GE, GB Email Address : oasmaan94@msn.com Model # : FWY696GBLN1.AMBQPUK Serial # : 305PNKG4H789 DOP : 02/11/2023 Retailer : CURRYS [Customer Issues] WASHER DRYER LEAK A YEAR AGO BUT BEFORE ITS NOT MUCH PAST MONTH THERE'S A LOT OF WATER No error codes. No vibrations. No noise. No visible damage or tear in the inlet and outlet pipes. Issue persists. [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling regarding a leakage issue with their washer dryer, where water is leaking from the underside of the machine, creating puddles on the floor. 2. Customer Request: Customer seeks assistance in resolving the leakage issue and is inquiring about warranty coverage for potential repairs. 3. Agent Solution: Agent requested additional information, including the date the leakage started and whether any error codes were displayed. The agent also asked for pictures of the leakage and the serial number of the washing machine to document the issue and facilitate further assistance. 4. Resolution Acceptance: No. The customer did not accept a proposed solution as the agent was still gathering information and had not yet provided a resolution. 5. Customer Pain Point: Customer expressed frustration over the increasing severity of the leakage over the past few months and the lack of communication regarding previous service estimates. 6. Notable Comments: Customer mentioned they had previously spoken to another representative who promised to send a link for video documentation but did not receive any follow-up SMS. [Request] DONE BOOKING _________________________________________ CNU250626557410 Surname : ELLIS Mobile Number : 07428122561 Post Code : BN12 6EY 1st Line of Address : Email Address : j.cellis@me.com Model # : GSL761PZXV Serial # : 003TRMF37011 DOP : Retailer : [Customer Issues] NEW PROPERTY FRIDGE FREEZER WATER DISPENSER WATER TANK RICHARD KAY [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling about an American-style fridge freezer in their new property, specifically reporting that the water dispenser is not functioning. 2. Customer Request: Customer seeks troubleshooting assistance for the water dispenser issue and clarification on whether the fridge is supposed to make ice. 3. Agent Solution: Agent confirmed the fridge is using a water tank and provided troubleshooting steps, including checking the water tank connection and pressing the reset button on the ice maker. The agent also noted that the fridge is likely out of warranty since it was manufactured in March 2020. 4. Resolution Acceptance: No. The customer did not accept the solution as the water dispenser continued to malfunction after following the troubleshooting steps. 5. Customer Pain Point: Customer expressed frustration over the inconvenience of the non-functioning water dispenser and uncertainty about the fridge's ice-making capabilities. 6. Notable Comments: Customer mentioned they moved into the property recently and assumed the fridge was purchased around 2020 by the previous owners. They also indicated that the water tank has been full since they moved in. [Request] DONE CUSTOMER IS NOT THE OWNER OF THE FRIDGE. PROVIDED THE ASC NUMBERS FOR THEM TO COORDINATE THE ISSUE OF THE DISPENSER. _________________________________________ CNU250626557936 Surname : PARMINDER SARMOTTA Mobile Number : 07450573350 Post Code : E7 9DF 1st Line of Address : Flat 89 Gladys Dimson House, Magpie Close, LONDON, E7 9DF, GB Email Address : parms2025@yahoo.com Model # : FWY706GBTN1.AMBQPUK Serial # : 503PNTFH5649 DOP : 17/06/2025 Retailer : CURRYS [Customer Issues] WASHER DRYER SMART DIAGNOSIS NOT COMPATIBLE [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is experiencing difficulty connecting their newly purchased washer dryer to the internet and is unsure about the smart diagnosis feature. 2. Customer Request: Customer seeks assistance with connecting their smartphone to the washer dryer for smart diagnosis functionality. 3. Agent Solution: Agent guided the customer through the process of connecting the washer dryer to Wi-Fi, advising them to open the ThinQ app, power on the machine, and press and hold the temperature button for 3-5 seconds. The agent also referred to the owner's manual for additional troubleshooting steps. 4. Resolution Acceptance: Yes. The customer accepted the agent's guidance and agreed to try the suggested steps to connect the device. 5. Customer Pain Point: Customer expressed frustration with the slow download of the owner's manual and the complexity of connecting the washer dryer to Wi-Fi, indicating a lack of clarity in the instructions. 6. Notable Comments: Customer mentioned that the washer dryer was purchased only a week ago and expressed uncertainty about the compatibility of their device with the app, highlighting a potential issue with the product's connectivity features. [Request] DONE _________________________________________ CNU250626558451 RNU250626067370 Surname : LOWE Mobile Number : 07966233095 Post Code : SK13 8HD 1st Line of Address : 4 Kings Court, GLOSSOP, SK13 8HD, GB Email Address : shaunlowe71@googlemail.com Model # : GSLV71PZTD.APZQLGU Serial # : 203TRAR37392 DOP : 09/08/2022 Retailer : DAVID WOOD Domestic Appliance. [Customer Issues] FRIDGE FREEZER [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is calling regarding a malfunctioning fridge freezer, specifically an error code CF indicating a broken fan motor. The issue has persisted for a long time, and a previous local engineer was unable to order the necessary part for repair. 2. Customer Request: Customer seeks a repair appointment with an LG engineer who can properly diagnose the issue and order the required parts for the fridge freezer. 3. Agent Solution: Agent explained that for a chargeable repair, payment is required upfront. The agent clarified the terms regarding potential refunds if the compressor is the only issue. The agent assured the customer that an LG engineer would inspect the fridge, determine the necessary parts, and order them directly from LG's warehouse. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution, understanding that an LG engineer would come to inspect the fridge and order parts as needed. 5. Customer Pain Point: Customer expressed frustration over the previous engineer's inability to fix the fridge and the uncertainty regarding the repair process and guarantees after payment. 6. Notable Comments: Customer mentioned previous attempts to repair the fridge and the need for a reliable LG engineer to handle the situation. The customer also inquired about the cost of the service, indicating concern over potential expenses. [Request] DONE BOOKING TRANSFERED TO PAYMENT _________________________________________ CNU250626559242 Surname : MATHEWS Mobile Number : 0873154829 Post Code : X91 RCY8 1st Line of Address : :5 KNIGHTSWOOD VIEW KNIGHTSWOOD WILLIAMSTOWN WATERFORD, IE X91 RCY8 Email Address : manojkm2k2@gmail.com / manojkm2k2@yahoo.co.in Model # : GSLD81PZRD.APZQLGU Serial # : 410TRDPEJ602 DOP : 21/01/2025 Retailer : CURRYS [Customer Issues] FRIDGE REPAIRED The customer wants a different engineer Ice maker Does Not Produce Ice The appliance was stabilized for 24 hours. Water tank is fitted correctly, No tube kinked at the bottom of the doors. Ice maker is switched on, Water can be dispense, Customer tried to press the ice maker button repeatedly, ice won't come out. Issue persist. [Consultation contents] [AI Summary] 1. Contact Reason: Customer is calling regarding a refrigerator repair that has not been completed despite a service request made over a month ago. 2. Customer Request: Customer seeks immediate action to either have the repair completed or to receive a refund due to the prolonged delay. 3. Agent Solution: Agent acknowledged the issue and attempted to coordinate with the repair department to verify the status of the service request. The agent proposed to rebook the engineer for a visit to the customer's unit to address the unresolved repair. 4. Resolution Acceptance: No. The customer expressed dissatisfaction with the proposed solution, insisting on speaking to someone in charge and requesting a refund instead of rescheduling the repair. 5. Customer Pain Point: Customer is frustrated by the lack of communication and the extended wait time for the repair, feeling neglected and dissatisfied with the service provided. 6. Notable Comments: Customer mentioned receiving frequent text updates that do not provide any real information, leading to increased frustration. Customer emphasized the urgency of the situation and threatened to escalate the matter if not resolved promptly. [Request] WILL BOOK FOR RECALL JOB _________________________________________ Surname : Mobile Number : 01243958540 Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] DIDNT SET UP THE CONTRAST GONE TO SETTINGS AND PAPER CLIP MODE PRESSING IT ON TO CONTRAST THEY ADJUST AND NOTHING HAPPENEDS [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer called regarding an LG television that was delivered and set up, but the contrast settings were not properly configured, leading to confusion and frustration. 2. Customer Request: Customer seeks assistance from an engineer to resolve the contrast adjustment issue, as they believe there is something wrong with the television. 3. Agent Solution: The agent identified that the customer was mistakenly connected to the home appliances department. The agent offered to transfer the customer to the correct department that handles television inquiries for further assistance. 4. Resolution Acceptance: Yes. The customer accepted the transfer to the appropriate department for resolution of the issue. 5. Customer Pain Point: Customer expressed frustration over being transferred multiple times without receiving help, leading to confusion and dissatisfaction with the service. 6. Notable Comments: Customer mentioned that the television is under warranty and emphasized the need for an engineer to address the contrast issue, highlighting their urgency for a resolution. [Request] _________________________________________ CNU250625546833 RNU250626068109 Surname : LUKAS HAULE Mobile Number : 07817910393 / 02077433000 Post Code : SW15 3TT 1st Line of Address : 54 Wildcroft Road SW15 3TT Email Address : k25v8tthfh@privaterelay.appleid.com Model # : WT1210NBTN1.ABGQPUK Serial # : 501KWLR2M072 DOP : 02/06/2025 Retailer : MARKS ELECTRICAL [Customer Issues] LG WASH TOWER REGISTER No parking permit needed. Unit is on the normal temperature room. Washer is properly balanced. Mild static electric on the washer tower. Hole at the back of the dryer. Standpipe does not exceed the maximum height. Checked the piped and hose not kinked or restricted. No damage at the doors. Condenser duct is closed. Issue persists. [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is following up on a warranty claim for their LG Washtower after receiving a missed call notification from LG customer service. 2. Customer Request: Customer seeks confirmation of the warranty claim status and assistance with the registration of their product, including the serial number. 3. Agent Solution: Agent verified the customer's details, including surname, mobile number, postcode, and purchase information. The agent attempted to locate the serial number and product registration but encountered issues due to the customer's LG profile not displaying the device. The agent guided the customer to provide the model number for verification. 4. Resolution Acceptance: No. The customer did not accept a resolution as the agent was still in the process of verifying the warranty claim and product registration. 5. Customer Pain Point: Customer expressed frustration over difficulties in accessing their LG profile and the lack of clarity regarding their warranty claim status. 6. Notable Comments: Customer mentioned using a privacy feature that hides their email address, which may complicate communication. They also noted that their LG profile does not show the registered product, despite having registered it previously. [Request] DONE BOOKING AND REGISTERING _________________________________________ Surname : KING Mobile Number : 07919373354 Post Code : DE56 4DR 1st Line of Address : 12 Nether Close, BELPER, DE56 4DR, GB Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] FRIDGE FREEZER [Consultation contents] [Customer Issues] Customer ring us back because he received a missed call earlier today, so he is inquiring what was the call about if it's about the repair for his compressor. _____________________________ [AI Summary] 1. Contact Reason: Customer is following up on a missed call regarding a repair for their fridge freezer, which was reported to have a compressor issue still under warranty. 2. Customer Request: Customer seeks clarification on the status of their fridge freezer repair and wants to ensure that LG is addressing the issue. 3. Agent Solution: Agent confirmed the customer's details and stated that they would need to transfer the customer to the resolutions team, who are handling the case. The agent documented the interaction before proceeding with the transfer. 4. Resolution Acceptance: No. The customer did not explicitly accept a resolution as they were being transferred to another team for further assistance. 5. Customer Pain Point: Customer expressed frustration over the lack of communication regarding the repair status and the inconvenience caused by the unresolved issue with the fridge freezer. 6. Notable Comments: Customer mentioned that they had previously been informed that the compressor issue was under warranty and expected timely follow-up from LG regarding the repair. [Request] DOCU _________________________________________ Surname : REECE Mobile Number : 07727072564 Post Code : SE3 0EG 1st Line of Address : 62 Kidbrooke Park Close, LONDON, SE3 0EG, GB Email Address : brainesrr@gmail.com Model # : GBB62PZGFN.APZQLGU Serial # : 011WRURLD230 DOP : Retailer : [Customer Issues] FRIDGE NOT COOLING BOTH YESTERDAY Unit still has lights. Compressor still working. Temperature in the Freezer -15 Fridge 5. No foods blocking the air vents. Door is closing properly. Gasket seal doesn't have any visible damage or tear. Unit have the proper spacing at the sides and back for ventilation. Issue persist. No Parking permit needed. [Consultation contents] [AI Summary] 1. Contact Reason: The customer is calling because their refrigerator and freezer are not cooling properly, with food starting to spoil and a bad smell developing inside. 2. Customer Request: The customer is seeking assistance for troubleshooting the cooling issue and potentially scheduling a repair service if the problem persists. 3. Agent Solution: The agent gathered detailed information about the appliance, including model and serial numbers, and confirmed the temperatures in the fridge and freezer. The agent suggested resetting the appliance and checking for any blockages or issues with the door seals. Since the cooling issue was not resolved, the agent initiated the process to schedule a repair service. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution to schedule a repair service after confirming the appliance's details. 5. Customer Pain Point: The customer expressed frustration over the food spoilage and the inconvenience of the malfunctioning appliance, especially since they had just stocked up on groceries. 6. Notable Comments: The customer mentioned that the refrigerator is relatively new, having been purchased about two years ago, and that they are particularly concerned about the food in the fridge, which is more valuable than the items in the freezer. [Request] DOCU _________________________________________ Surname : Mobile Number : Post Code : 1st Line of Address : Email Address : Model # : Serial # : DOP : Retailer : [Customer Issues] FRIDGE FREEZER GSLV71PZTD [Consultation contents] AI Summary Recommendations 1. Contact Reason: Customer is inquiring about a specific LG fridge freezer model that dispenses water and whether it can be converted to a plumbed-in unit. 2. Customer Request: Customer seeks information on whether the fridge can be connected to a water supply and requests model numbers for plumbed-in alternatives. 3. Agent Solution: Agent confirmed that the original model cannot be converted to a plumbed-in unit. The agent provided two alternative model numbers that are plumbed-in compatible and verified their dimensions to ensure they fit the customer's space. 4. Resolution Acceptance: Yes. The customer accepted the information provided and expressed gratitude for the assistance. 5. Customer Pain Point: Customer was frustrated by the limitations of the original model and the need to find a suitable alternative that fits their space requirements. 6. Notable Comments: Customer emphasized the importance of dimensions to ensure the new fridge fits in the designated space and appreciated the agent's thoroughness in providing alternative options. [Request] _________________________________________ Surname : TAYLOR Mobile Number : 07711275362 Post Code : CA6 5SA 1st Line of Address : 31A Netherby Street, CARLISLE, CA6 5SA, GB Email Address : phil.taylor1971@gmail.com Model # : Serial # : DOP : Retailer : [Customer Issues] WASHER No parking permit needed. No visible damage on the inlet and outlet pipes. No error codes. Clothes are not getting lumped. Appliance is properly balanced. Unit has proper spacing in the sides and at the back. Issue persist. [Consultation contents] [Request] _________________________________________ CNU250626560885 Surname : RAJA Mobile Number : 07554781837 daughter / 07540579574 the owner Post Code : DE14 2QX 1st Line of Address : 16 Sydney Street, BURTON-ON-TRENT, STAFFORDSHIRE, DE14 2QX, GB Email Address : raja.michael.786@gmail.com Model # : F4V710STSE.ASSQPUK Serial # : 101PNLP07624 DOP : 18/05/2021 Retailer : LG ELECTRONICS [Customer Issues] WASHER DRAWER IS NOT TAKING SOFTENER A WEEK NOW STAINING ALL THE WHITE CLOTHES STAINS LIKE OILY Cleaned the washer. Softener is not exceeding the max line. Cleaned and put a new softener and detergent. Using the same product that they were using before the issue started. Customer didn't change the water pressure. Inlet hose has no visible damage or tears and not bent. Customer using tub clean every 2 weeks. No signs of black molds in the dispenser draw. Normal loads. Issue persist. No parking permit needed. Installer was the on who installed the unit Stains started a week now In the bathroom Repair Washer is in the customer property [Consultation contents] [AI Summary] 1. Contact Reason: Customer is experiencing issues with their washing machine, specifically that the detergent and softener are not being dispensed properly, and clothes are coming out stained, particularly white items. 2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment due to the ongoing issues with the washing machine. 3. Agent Solution: Agent gathered detailed information about the washing machine's issues, including the type of stains and the cleaning routine. The agent confirmed that the customer has an extended warranty and will document the issues. The agent will request pictures of the stained clothes and proceed to schedule a repair service. 4. Resolution Acceptance: Yes. The customer accepted the proposed solution of scheduling a repair and agreed to provide images of the stained clothes for documentation. 5. Customer Pain Point: Customer is frustrated with the washing machine's failure to clean clothes properly and the damage to expensive garments, leading to dissatisfaction with the product's performance. 6. Notable Comments: Customer mentioned that the washing machine was installed by LG and has been in use since 2021. They expressed concern over the quality of the wash, especially since they have not changed any detergent or washing habits. [Request] PL _________________________________________