Benefits of driving the Express Lanes We can tell you all about the benefits of riding the more than 45 miles of our Express Lanes, but it’s best if you test drive them for yourself. Before hitting the road, here are several perks of driving with us:

Free travel options All you need is three or more people in your car with your E-ZPass® Flex set to HOV mode. Not to mention, motorcycles ride toll-free and don’t need an E-ZPass®.

Comfortable cruising Get where you need to go faster and safer on our Lanes. Enjoy a more predictable trip knowing you’ll be moving at highway speeds.

Safety service on standby Help isn’t far behind with our Express Assist safety service patrol. It’s our way of lending a helping hand if you run into some bumps while driving on the Express Lanes. You can count on Express Assist to arrive on average in less than 10 minutes to help you out.

New interchanges to choose from We’ve made improvements along the Beltway, I-395 and I-95 to pave the way for easier driving with more exit options for our customers. View all of your interchange options when driving the Express Lanes.

Together, the 495, 95 and 395 Express Lanes stretch nearly 60 miles. Explore how the Express Lanes can speed up your trip with an estimated cost of your route before hitting the road.

The express version -You’re in the right place if you need to make a payment for an invoice you’ve received or for a toll you’ve missed within 5 days of your trip -Total amount of unpaid trips is usually available within 48 hours -If you’re an E-ZPass® customer with a missed a toll or invoice, you may qualify for our First-Time Forgiveness program

Received an invoice? This is for anyone who has received an invoice from us in the mail. The best way to avoid increasing fines and penalties? Submit the info found on your invoice to:

Pay your toll(s) and administrative fee(s) Tell us if you think we made a mistake Check on the status of your dispute License plate number

State OR Account number Trip number

Recently missed a toll? This is for anyone who needs to pay for a missed toll within 5 days of their trip on the Express Lanes. Your toll amount should be ready for payment within 48 hours of your trip. Simply enter your trip information below to:

Pay your toll and the $1.50 fee Plan ahead and schedule an automatic payment for once your trip is processed Receive an email notification once your trip is processed and ready for payment Pay for the trip mentioned in your email notification from us. If this trip isn’t showing up for payment here, call us and we’ll sort it out If you took a trip on the Express Lanes that was more than five days ago and are still waiting on your invoice please go to our Contact us page or call our customer service center at 1-855-495-9777. License plate number

State Start date End date

What’s a toll invoice ? If you travel on the Express Lanes without an E-ZPass®, our on-road equipment will snap a photo of your license plate. If you don’t pay for your missed toll within 5 days of your trip, we’ll send you an invoice in the mail requesting payment of your toll plus an administrative fee.

How do I pay a toll invoice ? We offer 3 simple ways to pay for your toll invoice: Pay online through our Make a payment webpage Give us a call at 1-855-495-9777 to pay via credit card Mail your check and payment stub to P.O. Box 28148, New York, NY 10087

What are the administrative fees for toll violations ? Missing a toll isn’t a big deal, but if left unpaid, it can become one. It’s best to act quickly before time and money add up. Here’s what happens if you don’t pay for your missed toll*:

Missed toll (within 5 days of trip) - $1.50 fee per trip First invoice (6-35 days after trip) - $12.50 fee per trip Second invoice (45-74 days after trip) - $25.00 fee per trip Collections (90+ days after trip) - $100.00 fee per trip Court (180+ days after trip) - $100, plus court fees and civil penalties set by Virginia law *As the operator, we don’t and cannot, by law, profit from administrative fees and civil penalties related to toll enforcement. Any administrative fees assessed for collection purposes are outlined by Virginia law and judges enforce the Virginia code and impose civil penalties.

Why did the administrative fees on my invoice increase ? We spend time and effort to locate and contact drivers about the missed tolls they need to pay. Administrative fees cover these costs. If we send you multiple invoices, the fees will increase. And, if we get returned mail from the address we received from the DMV, your information may be sent to a debt collection agency and you’ll need to work directly with them.

You can avoid increasing fees by paying for your missed toll within 5 days of your trip. Simply visit our Make a payment page and submit your payment through the Missed a toll form before we mail you an invoice.

How long do I have to pay my invoice after receiving it in the email ? The due date for your payment can be found on your invoice.

What happens if I don’t pay my toll invoice ? If you don’t pay your invoice, you’ll face increasing fines and penalties. This can go as far as state-mandated civil penalties or other fees if left unpaid.

How can I avoid future invoices ? There are 2 ways to help avoid future invoices:

Make sure your E-ZPass® has funds on it and is properly mounted in your car
Sign up for our missed toll email alerts to stay on top of any unpaid tolls ======================================= How do I dispute an invoice ? You can dispute an invoice after entering your information in the “Received an invoice?” form on our website or call us at 1-855-495-9777. Weren't the one in the driver's seat? Submit our affidavit form and tell us who was. ======================================= What can I do if I’ve disputed a violation, but I’m not satisfied with the outcome ? If you have an HOV-3+ violation, you can follow the instructions on the summons and appear in court to dispute the violation. If you don’t like the outcome of a toll dispute, please contact our customer service center at 1-855-495-9777. ======================================= I never received my invoice by mail but have been contacted by a debt collection agency. Why ? We use DMV records to find the address where we should send the toll invoice. If we get returned mail from the address we received from the DMV, your information is sent to a debt collection agency. To make sure that toll invoices are sent to the right address, double check that your information is up to date with the DMV. ======================================= My E-ZPass® Flex was set to HOV mode and I had at least 3 people in my vehicle, but I still received a toll invoice. What should I do ? Our team is here to help. Please call our customer service center at 1-855-495-9777. ======================================= What do I do if I received a court summons in the mail ? If you received a court summons, our Customer Care team is a call away at 1-855-495-9777. Please call us Monday through Friday, between 7am–7pm. ======================================= Why did I receive a court summons ? You received a court summons because we see that your car traveled along the Express Lanes without paying the toll, and you’ve been identified as the registered owner of the vehicle by the DMV. After a minimum of 120 days in debt collections with no payment received, a court summons is sent. For more information, please contact Customer Care at 1-855-495-9777, between 7am–7pm, Monday through Friday. ======================================= What are the civil penalties for violating on the Express Lanes ? The civil penalties are: $50 for a first offense $100 for a second offense within one year of the first offense $250 for a third offense within a period of 2 years of the second offense $500 for a fourth and subsequent offenses within a period of 3 years of the second offense ======================================= Can I prepay to avoid going to court ? Due to updates to our technology systems, you can still take advantage of a reduced settlement amount, but you'll need to do so in person by attending your scheduled court date. Make sure to show up at least 30 minutes before your hearing is scheduled to begin. ======================================= How much are the court fees ? Your court fees will be listed on your court summons. Under Virginia law (§33.2-503 of the Virginia Code), civil penalties and court costs can be assessed to drivers of unpaid tolls in addition to the amount of the unpaid tolls and administrative fees. ======================================= Do I need a lawyer on my court date ? No, you don’t need a lawyer for your court date because it’s a civil hearing. Keep in mind, you have the right to seek legal counsel. ======================================= What if I need to reschedule my court date ? If you need to reschedule your court date in Fairfax court, please contact the court at 703-246-2815 or visit the Fairfax County website. If you need to reschedule your court date in Prince William court, please contact the court at 703-792-6010. ======================================= NOT ATTENDED: HRGN23031703EN HRGN23031611EN HRGN23031609EN HRGN23031612EN PDGN4015GLEN LDGN23042803EN