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micah myles, 25 Jul. 2022 , 09:30pm I have a $392 account on my credit report from T-mobile. Where is this coming from?

T-Mobile, 25 Jul. 2022 , 09:30pm Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 25 Jul. 2022 , 09:30pm Let’s work on your request. [Read]

T-Mobile, 25 Jul. 2022 , 09:30pm [Rich Content] [Read]

micah myles, 25 Jul. 2022 , 09:30pm Chat with a live Expert

T-Mobile, 25 Jul. 2022 , 09:31pm Transferring you to one of our live Experts who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

micah myles, 25 Jul. 2022 , 09:32pm Hi I have a $392 account on my credit report that's from t-mobile. Where is this coming from

Angelica, 25 Jul. 2022 , 09:36pm Hi Micah! I just got here your message and I appreciate your patience in staying online for us to get you a resolution. You've reached Angie.

I appreciate you for being keen about your bill. Nothing to worry as you got me here I can definitely help you out on this one. May I just ask if what specific month is this? [Read]

micah myles, 25 Jul. 2022 , 09:37pm Idk which month exactly but the creditor received it Dec 2020

Angelica, 25 Jul. 2022 , 09:39pm Thank you so much for letting me know about this. Let me just go ahead and fully check this one for you! [Read]

micah myles, 25 Jul. 2022 , 09:42pm Thank you!

Angelica, 25 Jul. 2022 , 09:44pm All for you! Already working on this. :) [Read]

micah myles, 25 Jul. 2022 , 09:45pm Ok take your time 👌

Angelica, 25 Jul. 2022 , 09:45pm Thank you! Ill be back with an update :) [Read]

Angelica, 25 Jul. 2022 , 09:51pm Thank you so much for your all out patience, Micah! As per checking in here we can definitely send you a copy of your bill from 2 years ago (December 2020). I will just be needing your email address for this and just a heads up that this will take 48 hours since this is already 2 years ago. Please let me know your thoughts on this. [Read]

micah myles, 25 Jul. 2022 , 09:54pm Sure thing no problem. Email address is dalingn@hotmail.com

Angelica, 25 Jul. 2022 , 10:02pm Thank you so much for your all out patience here with me, Micah! As per checking in here you started here with us last March 2021 up to this day. However I did not find any records of your bill way back December 2020 and the copies that I can see here on my end is just dated starting March 2021 up to this day. Please let me know your thoughts on this! [Read]

micah myles, 25 Jul. 2022 , 10:06pm [Image]

micah myles, 25 Jul. 2022 , 10:06pm If it's a mistake, I need for it to come off as it is affecting my credit score

Angelica, 25 Jul. 2022 , 10:11pm Thank you so much for this Micah, Nothing to worry I can definitely send you the earliest bill you have here in T-Mobile since you registered here on us way back March 2021.so you can definitely check if you are being charged for $392. Will this works for you? [Read]

micah myles, 25 Jul. 2022 , 10:12pm Does it have the $392 charge on there?

Angelica, 25 Jul. 2022 , 10:15pm Let me just go ahead and check this here on my end, Micah. Please allow me some time [Read]

micah myles, 25 Jul. 2022 , 10:15pm Sure no problem

Angelica, 25 Jul. 2022 , 10:17pm Thank you already working on this one! [Read]

Angelica, 25 Jul. 2022 , 10:23pm Thank you so much for your all out patience here with me, Micah. As per checking here all of your bills and verifying everything on my end I wasn't able to see any charge of $392 on your account on one of your monthly payment. [Read]

Angelica, 25 Jul. 2022 , 10:25pm You can definitely check this one yourself using our T-Mobile app just follow thru this steps:

Log in to My T-Mobile as the Primary Account Holder.

From the homepage select View bill, alternately select Bill & pay from the navigation menu.

From the current charges screen, scroll down and click Download bill (PDF).

Select either View summary bill or View detailed bill.

Open and print the PDF.

Please let me know your thoughts on this, Micha! [Read]

micah myles, 25 Jul. 2022 , 10:25pm Hmm.. I wonder where that charge is from. Thanks for your help, I'll contact the creditor

Angelica, 25 Jul. 2022 , 10:26pm All for you Micah! I'm glad I was able to check and provide you the information that you need.

I hope you felt my sincerity in helping you today. My goal is to make sure that before we end this chat I put smile on your face and I want to make sure that I did not miss anything. Do you have any further issues I can help you with? [Sent]

Angelica, 25 Jul. 2022 , 10:31pm nothing to worry as I got everything here documented Micah so that if just incase you contact us back regarding on this, this is all fully documented. [Sent]

Angelica, 25 Jul. 2022 , 10:42pm Thank you so much for chatting with me today once again, this is Angelica/Rep ID 6026957, your friendly T-Mobile expert. Thank you for stopping by here in Messaging! Have a good one! [Sent]