Hello from Amazon Selling Partner Support,

I understand that ___  about the order ID _________. 

We will be forwarding this to our claims teams to proceed with further investigation. You'll receive an email update on the status of your appeal within 3 business days from the day that you filed the appeal. You may also check Seller Central for updates.

Note: As we are forwarding this to our claims team, we will be closing this case.  They will reach out to you directly if they need any additional information. 

Order details for ________ :

-- Date of Claim: ___

-- Refund Amount: __

The A-to-z Guarantee protects customers when they buy items sold and fulfilled by you. Our guarantee covers both timely delivery and the condition of the items you sell. If customers are unsatisfied with either and cannot reach a resolution with you, they can file a claim with us.

For more information about the A-to-z Guarantee policy, assistance in navigating the A-to-z Guarantee claim process, and to learn how to avoid claims in the future, go to "About A-to-z Guarantee claims": 
https://sellercentral.amazon.com/gp/help/G27951