ON QUEUE vday ramp · Offline Notepad

sup id 3770 w0100

9545341037

MULTILE TOUCH// WORKING ON CALL// CUSTOMER CALLED DELIVERY LATE// UPON CHECKING THE ORDER OTHER AGENT ALREADY MAKE FOR A REPLACEMENT HOWEVER THE CUSTOMER WANTS A REFUND FOR THE ORDER// PROCES THE REFUND OFFER THE APOLOGY CALL TO THE RECIPIENT CUSTOMER AGREED ASSISTED WITH SUP ID 3770

hello this is blaise calling from 18f am i talking to madeline nestor im making this call to let u know that our customer terri poteet order for you however there something went wrong to the order thats why it did not arrive to you and i sincerly apologized on what happened

thank you for understanding have a nice day

w01005967324848

Jennifer Dore

EMAIL Master Order#: W01005933542310 CORRINE BELLINI (732) 715-8775

01/28

MON-

MICHAEL HACKER (812) 375-1603 362209785 BECKY HOLBROOK 3174854224

WORKING IN QUEUE// ADRIENES FLOWERS AND GIFTS SENT A MESSAGE SAYING THAT Nancy wrote: Delivery will be made as soon as conditions permit. Hopefully Jan 28, Wednesday. Is this Okay?// CALL THE CUSTOMER ASSISTED WITH SUP ID 15247//NO ANSWER // SEND MESSAGE TO THE SHOP//CLOSED CSI

Hello, this is BLAISE VALERIE calling from 1-800-FLOWERS.COM AM I TALKING TO MICHAEL HACKER

We are calling regarding to the ORDER NUMBER 362209785 WE WANT YOU TO KNW THAT THE SHOP MESSAGES US STATING THAT THEY WILL DELIVER THE ARRANGEMENT AS SOON AS THE WEATHER CONDITION IS OKAY. AND HOPEFULLY THIS JANUARY 28

WORKING oN ask QUEUE// LETTYS FLOWERS FLORIST LLC SENT A MESSAGE stating THAT LETTY wrote: IGNORE PREVIOUS MESSAGE. THE ORDER WILL BE DELIVERED ON THE ORIGINAL DATE.// SEND MESSAGE TO THE SHOP

WORKING oN ans QUEUE//CRYSTAL GARDENS FLORIST SENT A MESSAGE stating THAT Kamila wrote: Hello, we will not re-do it. It was filled to value with the money you gave us.// SEND MESSAGE TO THE SHOP

WORKING oN ans QUEUE//BLOOM 'N' GROW SENT A MESSAGE stating THAT this will not be delivered until the dispute is rescinded.//call the customer assisted with sup id// routed to voice message and leave a detail message//SEND MESSAGE TO THE SHOP

(909) 262-5479

Hello, this is BLAISE VALERIE calling from 1-800-FLOWERS.COM AM I TALKING TO LENA KHO

We are calling regarding to the ORDER NUMBER 362094688 WE WANT YOU TO KNW THAT your order will be deliver today January 27th

WORKING oN ask QUEUE//THE ECLECTIC FLORIST stating THAT c wrote: Delivery will be made as soon as conditions permit.//call the customer assisted with sup id 15247//give a detail message regarding to the order//SEND MESSAGE TO THE SHOP

JOHN GAGNER (603) 948-7376 362208421 leslie craigen 6035347315

WORKING oN ask QUEUE//THE ASHEVILLE FLORIST stating THAT Delivery Attempted on 01-27-2026 00:00 AM ,Will attempt delivery when contacted by recipient : customer will call when they return home.//call the customer assisted with sup id 15247//customer will call back when the recipient is home//SEND MESSAGE TO THE SHOP

DAVID P BRUCE (828) 231-3547 362206701 Marvin oates 8284422001

WORKING oN ask QUEUE//RUTH'S FLORIST BY KB stating THAT Kayla N. Brock wrote: The funeral home will not accept this order until Saturday 1/31/26 which is when the service is. Please resend the order with the new delivery date. Thank you!//call the customer assisted with sup id 15247//routed to voice message and leave a detail message//SEND MESSAGE TO THE SHOP

362211938 INGRID SAVAGE (803) 530-3446 leslie henegar 4234724430

CATHERINE HAYEK 561) 267-2999 362218538 JESS MARKOW 7544237001

WORKING oN ask QUEUE//ROSES AND BLOOMS stating THAT ryan wrote: please change date to the 28th//call the customer assisted with sup id 15247//customer did not agree on changing the delivery date//offer a refund//customer change mind and wants to cancel instead//manager override//SEND MESSAGE TO THE SHOP// closed csi

WORKING oN ask QUEUE//BETTYS GIFT SHOP stating THAT I TALK TO SOMEONE IN BLOOMNET. THAT WE COULDNT DRIVE OVER THERE. SO PLEASE CANCLE THIS ORDER//call the customer assisted with sup id 15247//routed to voice message and leave a datailed message //SEND MESSAGE TO THE SHOP// closed csi

LISA JOHN (831) 239-0691 362138272

WORKING oN ask QUEUE//A AND A FLORAL stating THATOperator wrote: PLEASE ADVICE ASAP, OUR DRIVER IS WAITING//call the customer assisted with sup id 15247//routed to voice message and leave a datailed message //SEND MESSAGE TO THE SHOP// closed csi

RYAN SCAPAROTTI (617) 771-2402 362102607

WORKING oN ask QUEUE//FAYETTEVILLE FLOWERS stating THAT viewing is saturday 01/31/26, in the morning, we will aim to have this the 30th before 5 pm//call the customer assisted with sup id 15247//answered and agreed to proceed on delivering it// send message to the shop

ALEX CRUZ (704) 770-8438 362099905

01/30

WORKING oN ask QUEUE//VILLAGE FLOWERS stating THAT ana wrote: We attempted to deliver but recipient was not home//call the customer assisted with sup id 15247//answered and request for the refund of the shipping fee// process it with MANAGER OVERRIDE assisted with sup id 15247// educate customer that i'll let the shop know that the recipipent is at home and redeliver it as soon a possible// send message to the shop// closed csi

362302887 SHARON SIMMONS (702) 204-3053 anjanette hogan 8162108045 \

WORKING oN ask QUEUE//WILLIAMS FLORIST stating THAT our driver has reached capacity we can fill order on 2/3//call the customer assisted with sup id 15247//answered and want to cancel the arrangement instead// process the full refund// send message to the shop cancel the order// closed csi

KATLYN RENTERIA (704) 603-7629 362322431

WORKING oN ask QUEUE//TULIP TREE FLORAL P stating THAT Fran wrote: DID YOU INTEND TO REMOVE THE CARD ISLE FROM THIS REVISED ORDER? IT IS REMOVED FROM THE LINE ITEMS, BUT STILL IN THE SPECIAL INSTRUCTIONS....// send message to the shop to include the card isle//

WORKING oN ask QUEUE//ALL ABOUT FLOWER POWER OK stating THAT CH wrote: we can only deliver this order on Feb 7 and do similar, no gerbera available.// call the customer with sup id//

DARRELL CROCHET (904) 607-1803

WORKING oN ask QUEUE//GREATER KANSAS CITY FLOWER SHOP LLC stating THAT Teresa wrote: THIS ORDER IS OUTSIDE OUR DELIVERY RANGE, SORRY// call the customer and offer a vendor item// customer don't want and request for a full credit// process it assisted with sup[ id 13810//send message to the shop cancel// closed csi

JAMIE POWELL (913) 683-9258 362315121

WORKING oN ask QUEUE//FLOWER PATCH stating THAT melinda wrote: 64.00// review and updated its value//send message to the shop

WORKING oN ask QUEUE//NAPLES PORT ROYAL FLORIST stating THAT nataly wrote: i need 25$ more please. please thank you// review and updated its value//send message to the shop

STONE ASHWOOD (443) 564-1394 362346882

WORKING oN ask QUEUE//BALTIMORE MDC stating THAT IS THERE A CERTAIN TIME AND DATE FOR THIS ORDER WE NEED TO DELIVER TO? ITS A SYMPATHY ORDER by: edder p. MAS No 00064515// call the customer// routed to voice message and leave a detailed message// send message to the shop.

WORKING oN ask QUEUE//BEAVERCREEK FLORIST stating THAT NARGIZA wrote: 15$ more requested// review and updated its value//send message to the shop

CHRISTOPHER FINNAN +1 (516) 237-9620 stephanie finnan - 5162379630 362330397 WORKING oN ask QUEUE//THE VILLAGE FLOWER SHOP BY LINA CORP P stating THAT LINA wrote: THIS ORDER NO HAVE CARD MESSEGER THE PERSON WOULD LIKE TO KNOW WHO SEND THE FLOWERS// call the customer// the customer verify the order that its from her husband// send message to shop.

LANCE DANIELS (530) 321-7335 362340966 julia edwards

WORKING oN ask QUEUE//FLORAL CONCEPTS KATY P stating IS THIS THE CORRECT DAY? SAYS VALENTINES DAY AND SCHEDULED FOR 2/2// call the customer// customer confirm that its correct day for delivery// send message to the shop

RITU GUPTA (978) 397-0113 362275903 sanjiwani

WORKING oN ask QUEUE//AAA FLORIST stating that alex wrote: HELLO, WE ATTEMPTED DELIVERY BUT THE PROPERTY IS GATED AND WE ARE UNABLE TO REACH THE RECIEPIENT.// call the customer// give detail information about the delivery//customer disconnected// contacted again the customer// answered and confirm for a redelivery as the recipient is not home when they deliver it// send message to the shop.

STEVEN ROSS (415) 745-4662 362325126 daniel penton

WORKING oN ask QUEUE//1-800 FLOWERS GREENROSE DNC stating that please provide an alternate address for delivery. recipient is in icu. sr// call the customer// give detail information about the delivery// the customer answered and confirm for a redelivery to the new room number 1616 // send message to the shop

EDEN CHRISTIAN ACADE EDEN CHRISTIAN ACADEMY (412) 364-8055 362301008 jennifer singleton

WORKING oN ask QUEUE//THE FLOWER MARKET stating Michael wrote: Recipient not home. Talked with them and we aggreged on 2/2 for delivery// call the customer// no caller// send message to the shop

GERARDO VARGAS (707) 372-0919 362301602 nathaly d.

WORKING oN ask QUEUE//TRUE BLOOMS stating jp wrote: this order will be delivered 1/31 sorry for the inconvience.// call the customer// customer request for a call back to confirm to her recipient if it already delivered// MADE A CALL BACK ROUTED TO V OICE MESSAGE AND LEAVE DETAILED INFORMATION ABOUT THE ORDER DELIVERY CONFIRM BY RECIPIENT// SEND MESSAGE TO THE SHOP

AVA NEWTON (860) 771-0042 362337576

WORKING oN ask QUEUE//MIDDLETOWN FLORIST P stating Jonny wrote: NOT HOME PLEASE SEND OK TO GO SAT ASAP// call the customer// confirm tobe deliver it january 31 saturday// send message to the shop

KIA ABRAMS (347) 359-7405 362329506 mackenzie jackson

WORKING oN ask QUEUE//BALTIMORE MDC stating WE ALREADY ATTEMPT TO DELIVER TODAY 01/30TH AT 16:15 PMM This was a not home - we can attempt to deliver during our regular business hours, please advise. WE CAN TRY AGAIN TO DELIVER FOR TOMORROW IF THE CUSTOMER ALLOW US THANK YOU by: monica r. MAS No 00064403// call the customer// confirm the address it was home an also confirm the dlelivery for january 31// send message to the shop

JAMES CURREY (636) 627-1660 362301344 mary beth curry

WORKING oN ask QUEUE//RUSSELLS FLORIST P stating IS THIS GOING TO A PATIENT OR AN EMPLOYEE? by: sayuri c. MAS No 00319847// call the customer// routed to voice message and leave a detail information// send message to the shop

CASEY STONE (704) 441-6263 362362031

WORKING oN ask QUEUE//FLOWER ADVISOR stating Hi team, please advise the complete address of the recipient// call the customer with the sup id 17597// customer confirm the address// send message to the shop

WORKING oN ask QUEUE//ANGELS FLOWER AND GIFTS CA P stating YOU ASKED FOR EXTRA STUFF THAT DOES NOT HAVE IN THE ORIGINAL ORDER, WHY WE COULD NOT REQUEST ADDITIONAL FUNDS? CAN YOU TELL US WHY ? //upon checking it is already updated to request value// send message to the shop

SEAN DUCE (630) 310-7020 362350201

WORKING oN ask QUEUE//N CHICAGO MDC / DESIGN BY GUZZARDO MUNDELEIN stating ORDER CAME TOO LATE FOR DELIVER YESTERDAY, WE CAN DELIVER TODAY by: sayuri c. MAS No 01938635 //call the customer asissted with sup id17597// routed to voice meassage and leave a detail information about the order// send message to the shop

SAMIR MARTINEZ (920) 606-3035 362350982

WORKING oN ask QUEUE//N CHICAGO MDC / DESIGN BY GUZZARDO MUNDELEIN stating ORDER CAME TOO LATE FOR US TO DELIVER, WE CAN DELIVER TODAY by: sayuri c. MAS No 01938644 //call the customer asissted with sup id17597// CUSTOMER AGRRED TO DELIVER IT TODAY AND REQUEST FOR REFUND OF SHIPPING// PROCESS IT WITH MANAGER OVERRIDE// SEND MESSAGE TO THE SHOP

ALISON STASHEK (908) 642-8997 362346133

WORKING oN ask QUEUE//CHARLOTTE COUNTY FLOWERS P stating we still have not been given a response, we are delivering today. //call the customer asissted with sup id17597// routed to voice message and leave a detailed message about the delivery// send message to the shop

LYNDA FITZGERALD (781) 385-9070 362334663

WORKING oN ask QUEUE//VILLAGE FLOWERS stating sally wrote: Will be delivered 1/31 //call the customer asissted with sup id17597/ customer confirm to deliver it today and request to call the recipient before delivering to make sure that the recipient will receive the arrangement // send message to the shop

PAULETTE GREENWELL (215) 981-1030 362004502

WORKING oN ask QUEUE//MR RED ROSE / TALL LLC P stating DRIVER PUT IN WRONG DLC.TRIED TO DELIVER BUT NO ONE WAS HOME,TO COLD TO LEAVE WE LEFT 2 MESSAGES AND WILL DELIVER WHEN THEY CALL BACK TO ARRANGE TIME THANKS//call the customer asissted with sup id17597// no caller attempt twice// send message to the shop

Working on call// customer contacted regarding to the order that is already past dated and not been receive by the recipient// offer a redelivery for this order to make things right // customer agreed and proceed on processing a redeliver for this// closed csi

ZICINI MATUNAN (360) 529-1437 362341547

WORKING oN ask QUEUE//FLOWER ADVISOR stating Hi team, is there any update? please advise//call the customer asissted with sup id17597// customer confirm the address and the number they can call to deliver the order// send message to the shop

JESSICA AVILA (201) 747-1630 362365464

WORKING oN ask QUEUE//1-800-FLOWERS MESA DNC stating HELLO, PLEASE CONFIRM A SERVICE TIME FOR THIS ORDER WITH THE CUSTOMER THANK YOU,EM//call the customer asissted with sup id 15247// customer confirm the service time at 9 am on febuary 1// send message to the shop

WORKING oN ask QUEUE//THE ASHEVILLE FLORIST stating Abbie wrote: As agreed on earlier in the below messages, this was delivered yesterday.//upon checking DLCF provided// no customer concern at all// deleted message to the queue assisted with sup id 15247

BRUNETTE BRUNO (954) 629-0827 362339582

WORKING oN ask QUEUE//FLOWER JAZZ P stating ANNA wrote: during the weather condition our shop will be closed for today and we reschedule all delivery for Monday 02.02.26// call the customer assisted with sup id 15247// customer request for a call back// call back made and upon checking previous agent process a full refund but not cancelation// process the cancellation for this order as customer wants// send message to shop// closed csi CALL BACK!!

JACK BURGESS (480) 692-9097 362374068

WORKING oN ask QUEUE//CHICAGO MDC DNC stating WE CALLED THE HOSPITAL AND SPOKE TO THE OPERATOR- THEY STATED THAY DONT HAVE ANYONE WITH RECIPIENTS NAME IN THEIR SYSTEM,PLEASE VERIFY CORRECT NAME,ROOM #, AND ESTABLISH IF THEY CAN RECEIVE FLOWERS. THANKS by: monica r. MAS No 01939050// call the customer assisted with sup id 15247// routed to voice message and leave detailed information about the verification of recipient// send message to the shop

WORKING oN ask QUEUE//MONTGOMERY VILLAGE FLORIST P stating ANNA wrote: during the wWE TRIED TO DELIVERY BUT RECIPIENT DINDT ANSWER WE NEED $15 FEE FOR REDELIVERY by: . MAS No 10805668// reviewed and update its value with sup id 15247// send message to the shop

WORKING oN ask QUEUE//CINCINNATI MDC stating by: . MAS No 00017663// upon checking DLCF provide// customer no concern at all// deleting message from queue assisted with sup id 15247

WORKING oN ask QUEUE//EL JARDIN FLOWER SHOP stating el jardin Flower Shop wrote: please apply payment for chocolates you alreay sent a repacemente order but we need to get paid for chocolates on this order we will not redeliver until we hear from you.. thanks// reviewed and updates its value// send message to the shop

WORKING oN ask QUEUE//1-800-FLOWERS FT LAUDERDALE MDC DNC stating WE HAVE PHOTO UPON DELIVERY, PLEASE PAY US IN FULL.// reviewed it// send message to the shop

CORINA LUCA (417) 763-8748 362326449

WORKING oN ask QUEUE//KAY'S FLORAL AFFAIR stating./ kay wrote: Thank you for the order. I spoke with Bill Bodea and found out that the order was to go to a cementry, where glass vases are not aloud in any cementry. I remade the order into a basket. Mr. Bodea meet Teresa at Casey's in Sarcoxie as highway F is not in my delivery. they meet at 2:30 pm 1/302026 KKay// upon checking customer okay to the previous agant and no concern at all// deleting message to the queue with sup Id 15247

SOPHIA GIUFFRE (502) 409-0359 362380001

WORKING oN ask QUEUE//HICKSVILLE FLORIST P stating A wrote: TOO LATE FOR TODAY CAN GO TOM// call the customer assisted with sup id 15247// CUSTOMER CONFIRM THAT THEY CAN DELIVER IT BY TOMORROW AND REQUEST FOR A REFUND ON SHIPPING FEE// PROCESS IT WITH MANAGER OVERRIDE ASSISTED WITH ID 15247// SEND MESSAGE TO SHOP// CLOSED CSI

DAWSON WILLIAMS (346) 218-8150 362318106

WORKING oN ask QUEUE//FAMILY FLORAL stating pls let customer know flowers were left with Neighbor Anna. Phone did not work and recipient was not home.// call the customer assisted with sup id 15247// no caller contacted it twice// send message to the shop

ANYA MORRIS (856) 761-6355 362379849

WORKING oN ask QUEUE//FLOWER JAZZ P stating ANNA wrote: please change delivery day for monday - during the weather condition our shop will be closed for today and we reschedule all delivery for Monday 02.02.26:// call the customer assisted with sup id 15247// NO CALLER //SEND EMAIL INSTEAD// SEND MESSAGE TO THE SHOP

WORKING oN ask QUEUE//1-800-FLOWERS FT LAUDERDALE MDC DNC stating The order was delivered on 1/31/2026 2:01:18 PM// upon checking DLCF provide// customer no concern at all as its alrready process by the previous agent// deleting message to the queue assisted with sup id 5373

DYONNA RUBIO (480) 399-0009 362378449

WORKING oN ask QUEUE//FLOWER JAZZ P stating ANNA wrote: please change delivery day for monday - during the weather condition our shop will be closed for today and we reschedule all delivery for Monday 02.02.26:// call the customer assisted with sup id 5373// routed to voice message and leaved a detailed information about the delivery schedule for this// send message to the shop

KYM LA GATTUTA (609) 238-0684 362346811

WORKING oN ask QUEUE//EL JARDIN FLOWER SHOP stating el jardin Flower Shop wrote: hello this order was redelivered this morning.. thanks// call the customer and routed to voice message and leaved a detailed information to confirm if its already been delivered// send message to the shop

DUSTIN BELL (704) 441-0263 362379655

WORKING oN ask QUEUE//SPECIAL FRUITS ARRANGEMENTS-FL-FBO stating ***Sorry, we can t make a delivery today. Do you want to proceed with a delivery Monday?// call the customer with sup id 3770// customer confirm the delivery to proceed on Monday February 2// send message to the shop

JEN WARNELD (385) 568-2392 362379631

WORKING oN ask QUEUE//SPECIAL FRUITS ARRANGEMENTS-FL-FBO stating ***Sorry, we can t make a delivery today. Do you want to proceed with a delivery Monday?// call the customer with sup id 3770// routed to voice message and leaved a detail information about rescheduling the delivery// send message to the shop

WORKING oN ask QUEUE//SPECIAL FRUITS ARRANGEMENTS-FL-FBO stating ***Sorry, we can t make a delivery today. Do you want to proceed with a delivery Monday?// call the customer with sup id 3770// routed to voice message and leaved a detail information about rescheduling the delivery// send message to the shop