*** EXACT DATE OF DELIVERY *** We cannot guarantee a specific delivery time, but we ensure your gift will arrive between 9:00 am and 8:00 pm in the recipient’s time zone."​

* CHANGE / CANCEL*

I understand you’d like to [CHANGE/CANCEL] your order. I completely understand how important it is that your gift meets your needs.
Because your order is already prepared for the holiday, we’re unable to make changes or cancellations at this time. During the holiday season, we work quickly to meet delivery schedules, and once an order reaches this stage, it’s already in fulfillment.

I know this might not be the answer you were hoping for, and I’m truly sorry for any inconvenience this may cause.

Thank you for your understanding, [CUSTOMER'S NAME]. If there’s anything else I can do, please don’t hesitate to let me know. Have a wonderful day and happy holidays!