SPIELS

“Thanks for calling Assurant! My name is Kris Who do I have the pleasure of speaking with today?”

Can I have the phone # that u're filing a claim for? When did the incident happen ?

Do u have a calendar with you to check the exact date? it is important to have the exact date bc if it's it might affect the result of the claim. So let me help u remember the exact date alright

STATUS CALL - “Does anything in your claim need to be updated?”

Dead air "Caller, can you hear me?” “Caller, if you can hear me, I cannot hear you. Please call us back at (866-866-6285). Again, that number is (866-866-6285).” “I will now be releasing this call. Thank you for calling Assurant.”

Asking for sup I already check for an avail supervisor however our supervisor is currently engaging with another call but I can set you up for a call back would that be fine on you?

Closing spiels : Please stay on the line for an important message regarding your claim and a brief survey about your call with me today. Thank you for calling Assurant.” have a great day bbye for now.