ATLAS BRANDS SERVICE Calling or Messaging a Florist It is essential that you know when you should message a florist or call them. Messaging a florist saves them precious time that they can use to fulfill our orders. Acceptable Call Times to call the Florist:​​ 7:00 AM - 6:00 PM (Mon thru Fri)​​ 7:00 AM - 2:00 PM (Sat and Sun) When a florist is listed as a DNC, it means they should never be called and all inquiries should be sent via an ASK message. ATLAS Brands Service Menu Welcome Completed Course Overview Completed Customer Service Inquiry (CSI) Completed When to Open a CSI Completed How to Search for an Order Completed Knowledge Check Completed Face of the Order Overview Completed Face of the Order: Key Features Completed Face of the Order: Key Features Completed Knowledge Check Completed Caller Types Completed Contact Types Completed 100% Confidentiality Completed Authorization Statuses Completed Reviewing Order Notes Completed Order History Completed Reviewing Messages Completed Message Types Completed Knowledge Check Completed How to Read the Previous CSI Completed Envelope Icon Completed Tracking an Order Completed Face of the Order Alerts Completed Knowledge Check Completed Summary Completed How to Create a CSI Completed Quick Recap Completed CSI Types Completed Status Check CSIs Completed Delivery Issue CSIs Completed Replacement Process and Management Completed Duplicating an Order Completed Order Change CSIs Completed Assigning an Order to a New Shop Completed When to Use the Global Edit Button Completed Quality Issue CSIs Completed Cancel CSIs Completed Delivered Wrong CSIs Completed Delivery Issues vs. Delivered Wrong Completed Billing Discrepancy CSIs Completed Receipt CSIs Completed Choosing the Correct CSI Type Completed CSI Guidelines & ATLAS Guided Navigation Completed How to Create a CSI Completed CSI Resolutions Screen Completed Setting up a Callback Completed Leaving a Voicemail Completed Pyramid of Compensation Completed Price Change Messages Completed Understanding Fault Codes Completed Savings Passes Completed Refunds Completed Knowledge Check Completed Other CSI Related Issues Completed Fruit Bouquets and Shari's Berries Completed Handling Substitutions Completed Servicing International Orders Completed Calling or Messaging a Florist(Current Page) Completed Reasons a Florist May Call Us Completed Delivery and Communication Windows In progress Photo Proof of Delivery (POD) In progress POD - Why it Matters In progress What makes a Photo Valid? In progress What makes a Photo Invalid, But Useful? In progress What Makes a Photo Invalid & NOT Useful? In progress How to Review a Photo in ATLAS In progress How to Determine if the Order is Delivered by a Delivery Service Provider (DSP) In progress Compensation Rules & CSI Handling In progress Order Notes Requirements In progress Knowledge Check In progress Knowledge Check In progress Other Caller Issues In progress Florist Liaison In progress Brick and Mortar Stores In progress PayPal In progress Executive Services Notes Indicator In progress Knowledge Check In progress Health/Injury, Property Damage, Mold & Foreign Object Form In progress Foreign Object/Red Alert Form In progress Escalation Queue In progress Chargebacks In progress Handling Privacy and Data Removal Requests In progress Fraud In progress Knowledge Check In progress Manual Service Form In progress How to Recognize and Handle Prank/Crank and Abusive Customer Calls In progress Clubs, CYOs, & Subscriptions In progress Gift Clubs In progress Create Your Own (CYO) Assortment In progress Servicing Subscriptions Orders In progress Servicing Club Orders In progress Knowledge Check In progress Cancelling Popcorn Club Orders In progress Thank You In progress