Thank you for your patience, I have tried removing your rating and got an error message stating that "Unable to Process This Dasher is not eligible for rating adjudication at this time"

Unfortunately, your request for a rating adjustment has been reviewed, and we are unable to make any changes at this time. Ratings are designed to reflect the customer's experience, and support can only make adjustments in specific, rare circumstances, such as when a technical issue prevents a delivery from being completed. We understand this may be frustrating, but this policy is in place to ensure the integrity of the rating system.

You can also refer to this link for more information.

https://help.doordash.com/dashers/s/article/Overall-Dasher-Rating?language=en_US

Thank you for waiting. I understand you're wondering why your Completion Rate hasn’t increased yet, even though you haven’t unassigned or canceled any recent deliveries. Completion Rate is a rolling average based on your 100 most recent accepted offers. Each time you accept a new offer, it replaces the oldest accepted offer in your history. If the oldest offer was completed and the newest one is also completed, your rate stays the same. But if the oldest offer was incomplete and the newest one is completed, your rate will go up. Also, keep in mind that batched orders count as multiple tasks, so missing one part of a batch can affect your rate more significantly. Stay consistent, and you’ll see your Completion Rate improve over time!

Thank you for waiting. I understand you're expecting your Acceptance Rate to go up since you've been accepting all your recent offers. Just a quick reminder that Acceptance Rate is a rolling average based on your 100 most recent delivery offers. This means that each new offer you receive replaces the oldest one in your history. If the oldest offer was accepted, and the newest one is also accepted, your rate may stay the same. However, if the oldest offer was declined and the newest one is accepted, your rate will increase. It may take a few more accepted offers to see a noticeable change, especially if you had several declines earlier. Keep up the great work—your consistency will pay off!

I understand how frustrating it can be to receive a low rating, especially when you’re doing your best out there. Unfortunately, DoorDash Support cannot remove customer ratings, including 1-star reviews. However, what I can do is notate your account to ensure our specialized team is notified of your concern. This helps provide context and may be considered in future evaluations. If you believe the rating was unfair or tied to a specific incident (e.g., unclear instructions, app issues, or restaurant delays), feel free to share those details so I can include them in the notation.

While we’re unable to remove or adjust customer ratings, I can notate your account to reflect your concern. If you’d like, please provide the customer’s name or the order details (such as the date and time of the delivery), and I’ll make sure your feedback is documented.

It's based on your last 100 accepted offers.

Your completion rate is the percentage of those 100 offers that you completed (did not unassign yourself from).

To get to 95%, you need 95 completed deliveries out of your last 100 accepted offers, meaning you can have a maximum of 5 uncompleted (unassigned) deliveries in that window.

The number of "dashes" (completed deliveries) it will take to reach 95% depends on how far back your uncompleted offers are in your rolling 100:

You need to complete enough new orders to "push out" your uncompleted orders from your last 100 accepted offers. If you currently have a completion rate of, for example, 90%, you have 10 uncompleted offers in your last 100.

To get to 95% (only 5 uncompleted), you would need to complete 5 new orders that replace 5 of the oldest uncompleted orders in your rolling 100.

There is no single answer without knowing your exact stats. You need to keep accepting and completing orders until the necessary number of old, uncompleted offers are no longer in your most recent 100.

We understand you may have questions about your Shop & Deliver ratings. Here are the key points to know:

No Appeals & No Impact on Status You cannot appeal these Shopper Ratings. The ratings do not impact your assignments or your eligibility for Gold or Platinum Dasher status.

They are simply there to inform you of your shopping performance and provide insights into how the most successful Dashers manage these types of orders.

We've Got Your Back (Fairness) We continuously review Dasher feedback to make the Shop & Deliver experience as fair and supportive as possible. We are iterating on the Shopping Ratings and actively updating the metrics we use to determine an 'Excellent' or 'Pro' level rating.

Protection from Penalties We exclude certain item issues from being counted against you, ensuring your rating accurately reflects your effort. For example: If you couldn't find an item that other Dashers also reported being difficult to find, we won't count it against you.

If the customer pre-approved a substitution but later reported being unhappy with it, we won't count that against you either.

You can always check which specific item issues are excluded in the Shopping Ratings section of your Dasher app for more details.

I truly appreciate your patience—it means a lot. Upon checking, you're not eligible for a rating adjustment from support at this time. We encourage you to keep up the great work, as future positive ratings can help offset previous ones.