N/A, 06 Mar. 2024 , 01:23am Welcome to T-Mobile messaging!  Please turn on app notifications to get updates on the go. [Sent] Chiffon Lyles, 06 Mar. 2024 , 01:23am Hello, I wanted a new number with a different area code please T-Mobile, 06 Mar. 2024 , 01:23am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read] T-Mobile, 06 Mar. 2024 , 01:23am Let’s work on your request. [Read] T-Mobile, 06 Mar. 2024 , 01:24am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read] Cedrick, 06 Mar. 2024 , 01:27am Hi Chiffon, this is Cedrick from T-Mobile, I’m happy to help take care of new number concern for you. [Read] Chiffon Lyles, 06 Mar. 2024 , 01:27am Thank you Chiffon Lyles, 06 Mar. 2024 , 01:28am I just got my phone and the number I received is not the area code I wanted Cedrick, 06 Mar. 2024 , 01:29am You're welcome Chiffon! I'm currently checking your account Chiffon to check available options for you. [Read] Chiffon Lyles, 06 Mar. 2024 , 01:29am Okay Cedrick, 06 Mar. 2024 , 01:33am While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read] Chiffon Lyles, 06 Mar. 2024 , 01:34am Yes, when will my promotion apply on my device? Chiffon Lyles, 06 Mar. 2024 , 01:34am My bill doesn’t include my device payment [Privately] Khim, 06 Mar. 2024 , 01:36am Explain how promotion works [Sent] Cedrick, 06 Mar. 2024 , 01:37am I appreciate you for that Chiffon. Let me check on that also. [Read] Chiffon Lyles, 06 Mar. 2024 , 01:37am Thank you [Privately] Khim, 06 Mar. 2024 , 01:37am Let's work first with your mobile number, Chiffon. May I confirm the area code you preffer? [Sent] Cedrick, 06 Mar. 2024 , 01:38am Let's work first with your mobile number, Chiffon. May I confirm the area code you prefer? [Read] Chiffon Lyles, 06 Mar. 2024 , 01:38am 313 Cedrick, 06 Mar. 2024 , 01:41am Thank you for confirming Chiffon! [Read] Chiffon Lyles, 06 Mar. 2024 , 01:41am No problem [Privately] Khim, 06 Mar. 2024 , 01:43am Great! Here's what we will do, Chiffon. Let's do mobile number change to the area code you prefer. To set proper expectation that there is a415 fee on it. But no worries, since this is the first time you will do mobile number change. I will waive it for you. Sounds like plan? [Sent] Cedrick, 06 Mar. 2024 , 01:44am Great! Here's what we will do, Chiffon. Let's do mobile number change to the area code you prefer. To set proper expectation that there is a415 fee on it. But no worries, since this is the first time you will do mobile number change. I will waive it for you. Sounds like plan? [Read] Chiffon Lyles, 06 Mar. 2024 , 01:45am Yes, thank you so much Cedrick, 06 Mar. 2024 , 01:48am You're welcome Chiffon! [Read] [Privately] Khim, 06 Mar. 2024 , 01:50am Regarding your promotion, great news! It will reflect on your end within 1-2 billing cycle. If you didn't see the credits on your 1st bill, no need to worry you will receive double credit on the next billing cycle. Sounds good? [Sent] Cedrick, 06 Mar. 2024 , 01:51am Regarding your promotion, great news! It will reflect on your end within 1-2 billing cycle. If you didn't see the credits on your 1st bill, no need to worry you will receive double credit on the next billing cycle. Sounds good? [Read] Chiffon Lyles, 06 Mar. 2024 , 01:51am Yes, thanks! [Privately] Khim, 06 Mar. 2024 , 01:54am Perfect! I am working with mobile number available with the area code you prefer. [Sent] Cedrick, 06 Mar. 2024 , 01:54am Perfect! I am working with mobile number available with the area code you prefer. [Read] Chiffon Lyles, 06 Mar. 2024 , 01:54am Great! Cedrick, 06 Mar. 2024 , 01:58am Thank you Chiffon! [Read] [Privately] Khim, 06 Mar. 2024 , 01:58am Almost done! Here are some advisements before we proceed with the mobile number change: 1. You'll receive a free text message with the new mobile number. Once received, please turn your phone off, then back on. 2. You may receive a free text message stating that your previous mobile number has been unenrolled from the service. Don't worry your service carries over to the new mobile number. 3. Mobile number changes are completed within 2 to 4 hours. 4. Your voicemail box will be deleted and all old messages will be lost, so make sure to save voicemails you wish to keep. [Sent] [Privately] Khim, 06 Mar. 2024 , 01:59am 5. You must set up your voicemail greeting and password again. The voicemail password will be reset to the last four digits of the new phone number. 6. Wait 24 hours after the mobile number change before accessing My T-Mobile with the new number. 7. You should update the new number on any accounts where it's used for notification, like bank accounts, social media, account verification, and notifications. Shall we proceed? [Sent] Cedrick, 06 Mar. 2024 , 01:59am Almost done! Here are some advisements before we proceed with the mobile number change: 1. You'll receive a free text message with the new mobile number. Once received, please turn your phone off, then back on. 2. You may receive a free text message stating that your previous mobile number has been unenrolled from the service. Don't worry your service carries over to the new mobile number. 3. Mobile number changes are completed within 2 to 4 hours. 4. Your voicemail box will be deleted and all old messages will be lost, so make sure to save voicemails you wish to keep. [Read] Cedrick, 06 Mar. 2024 , 01:59am 5. You must set up your voicemail greeting and password again. The voicemail password will be reset to the last four digits of the new phone number. 6. Wait 24 hours after the mobile number change before accessing My T-Mobile with the new number. 7. You should update the new number on any accounts where it's used for notification, like bank accounts, social media, account verification, and notifications. Shall we proceed? [Read] Chiffon Lyles, 06 Mar. 2024 , 02:00am Yes [Privately] Khim, 06 Mar. 2024 , 02:02am Proceed with mobile number change [Sent] Cedrick, 06 Mar. 2024 , 02:03am Sure thing! we'll proceed your mobile number change Chiffon! [Read] Chiffon Lyles, 06 Mar. 2024 , 02:04am Awesome! Cedrick, 06 Mar. 2024 , 02:07am Great news Chiffon! I was able to change your mobile number with your preferred area code, and your new number now is (313) 695-0747. [Read] Chiffon Lyles, 06 Mar. 2024 , 02:09am Thank you so much! Cedrick, 06 Mar. 2024 , 02:10am You're welcome Chiffon! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far Chiffon? [Read] Chiffon Lyles, 06 Mar. 2024 , 02:10am Excellent Cedrick, 06 Mar. 2024 , 02:10am That's Cool Chiffon! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read] Cedrick, 06 Mar. 2024 , 02:10am Did we take care of your reasons for reaching out today completely Chiffon? [Read] Chiffon Lyles, 06 Mar. 2024 , 02:11am Thank you so much! Yes, that’s everything I needed Chiffon Lyles, 06 Mar. 2024 , 02:11am Should I turn my phone off now? Cedrick, 06 Mar. 2024 , 02:12am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read] Cedrick, 06 Mar. 2024 , 02:13am To set proper expectations Chiffon within 24hrs it will be reflected on your end. no need to turn off your phone chiffon. [Read] Chiffon Lyles, 06 Mar. 2024 , 02:14am Okay cool Cedrick, 06 Mar. 2024 , 02:15am For future reference Chiffon I will provide you a self help link. [https://www.t-mobile.com/support/account/change-your-phone-number](https://www.t-mobile.com/support/account/change-your-phone-number) Here in T-Mobile we're glad to assist you regarding your mobile number change concern. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Read] Chiffon Lyles, 06 Mar. 2024 , 02:15am One last thing, can I get my military discount on my line? Cedrick, 06 Mar. 2024 , 02:18am As per carefully checking your account is on Go5g Military which is already have discount Chiffon. [Read] Chiffon Lyles, 06 Mar. 2024 , 02:20am Okay, great. Thanks again! Cedrick, 06 Mar. 2024 , 02:20am Welcome Chiffon! Have a great day! Bye for now! [Read]