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PST TRAINING DAY 4

COMPUTER TECHNOLOGY

Customer types and needs

BASIC- use for email EVERYDAY- email, social media, light streaming, editing, gaming HIGH PERFORMANCE- for work, multitasking, larger excel spread sheets, more complex video editing. workforce- multi tasking demanding programs, 3rd rendering software, high resolution

consumer- use computer for personal use commercial-

OPERATING SYSTEM- is the main software that manages all the hardware and other software on your computer or device. -This supports computers basic functions, such as scheduling tasks, executing applications and controlling peripherals.

2 types of windows

-window pro -windows home

bit locker- protects data threat.

Upgrading to Windows 11 Pro offers several benefits, particularly for business users and power users:

-Enhanced Security: Features like BitLocker for full disk encryption and Windows Information Protection (WIP) provide enhanced security for sensitive data. -Remote Desktop: Allows users to remotely access their PC from another device, which is essential for remote work and IT support. -Hyper-V: Enables virtualization, allowing users to run multiple operating systems on a single machine, useful for testing and development.

Here are some effective questions to start a conversation about upgrading an operating system

Performance and Efficiency:

"Have you experienced any performance issues or slowdowns with your current system?" "Do you find your current OS supports your productivity and workflow needs?"

Future Technology Adoption

"Are you planning to adopt new technologies or software that require a more advanced operating system?" "How important is it for you to stay updated with the latest OS features and enhancements?"

Hardware- ANY PHYSICAL ELECTRONIC DEVICE, COMPUTERS, ADAPTER CARDS AND ETHERNET CABLES ARE EXAMPLES FIRMWARE= Specialized software programmed directly into a hardware device's non-volatile memory. Unlike regular software, it is closely tied to the hardware it operates. Provides low-level control for the device's specific hardware functions. It is essential for the device's basic operation. Examples include the BIOS or UEFI in computers, and embedded programs in routers or printer.

The main difference is that hardware is the physical aspect, software is the set of instructions for tasks, ( ADOBE PRODUCTS, GAMERS SOFTWARE) and firmware is a specialized form of software that allows hardware to operate and communicate effectively.

4 MAIN COMPONENTS OF COMPUTER

PROCESSOR - BRAIN CPU - is a central processing unit is the core component of a computer that handles general computation ( intel, amd, intel qualcom) HARD DRIVE - STORAGE-LONG TERM - RAM- RANDOM ACCESS MEMORY GRAPHICS- WINDSHIELD -GPU NPU- Neural Processing Unit GPU-graphics processing unit

ryzen 3- for everyday use ryzen 5/ ryzen 7 / ryzen 9- for high performance/ work purposes AMD- basic BOSS QUESTION TO ASK:

how do you intent to use this printers, desktop or laptop?

11 dif I3 processor

AI PROCESSOR COMPARE

NPU- TOPS- TRILLIONS OF OPERATION PER SECOND

snap dragon x- for everyday use everyday use- ryzen 3 ai 300 high performances= ryzen 7 to 9- for multi tasking and excel sheets

NAMING CONVENTION OF PROCESSOR intel core-brand brand modifieer- i7 14310- generation indicator

for basic use- snap dragon amd athlon for everyday use- snapdradon x plus, ryzen 3 for high performance- snapdragon x elite , ryzen 5 ai to 9 workforce - xeon xeon if for intel

hx- highest performance all sku's hk- high performance, unlocked h- high performance p-performance for thin and light u-power efficient y-extremely low power efficient g1-g7- graphics

desktop

high performance, unlocked f-requires discrete graphics s-special edition t-power optimized x/xe highest performance

what question will you ask to initiate a conversation about upgrading the professor? to know what specific processor you will be using

RAM= random access memory/it is a temporary storage are

RAM QUESTION

-How many programs do you run at the same time? -how many sites do you have up at the same time? -what types of program do you use? -how intense are the programs you run?

Storage- in a computer is like a digital closet where all your flies, photos, music, games and apps are kept.

DIFFERENT TYPES OF STORAGE

HARDDRIVE- this is a big. old fashioned filing cabinet SOLID STATE DRIVE

WHAT ARE THE BENEFITS OF SSD?

-it is much faster than the traditional hard drive.

APU- accelerated processing unit - it combines cpu and gpu motherboard identification-

TYPES OF BUILDS

STO CTO BTO

PRINTERS FOR WORK on sale ( HP LaserJet Pro MFP 4101fdn Printer)

We’re offering a special deal on the HP LaserJet Pro MFP 4101fdn Printer with Fax. Originally priced at $659.00, it’s now available for just $559.00—giving you a savings of $100.00. It’s a great opportunity to invest in a high-performance office printer at a reduced cost.

INSERT THE: HP LaserJet Pro MFP 4101fdn – Specifications

BENEFITS: Purchasing the HP LaserJet Pro MFP 4101fdn offers a powerful blend of speed, efficiency, and reliability for any office environment. With its fast monochrome printing of up to 40 pages per minute, it’s built to handle high-volume tasks like contracts, reports, and legal documents with ease. The built-in fax function supports traditional workflows, while the single-pass duplex scanner streamlines double-sided scanning for quick archiving and sharing. Its enterprise-grade security features, such as PIN printing and secure boot, help protect sensitive data, making it ideal for businesses that prioritize confidentiality. Additionally, the printer supports high-yield toner cartridges, which reduce long-term printing costs and minimize interruptions—making it a smart investment for productivity-focused teams.

FOR HOME

HP OmniBook 7 Aero Laptop Next Gen AI 13-bg1057nr 13.3", Windows 11 Home, AMD Ryzen™ AI, 16GB RAM, 1TB SSD, 2K, Glacier silver