POLEX
Customer's Name: 
BAN: 
ConvID: 
Mobile Number: 
Is the hold within policy? (Yes or NO)
# of Days Past Due:  
Past Due Amount: $
Last Payment Made: 
Until when is the hold: 
Hold Amount: 
Reason for hold (specify extenuating circumstance, if any):
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MDU Whitelist
Name: 
Ban: 
Mobile number: 
E-mail Address: 
Convo ID:  
Device: 
Message: 
IMEI: 
Reason: 
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SELF HELP

Pay the Bill: 
You can easily process this payment using your T-Mobile app! Here's how: 
- Open the app. If you don't have it, download it now.
- Tap BILL.
- Scroll to and tap Make a payment.
- Select the amount to pay, the date to make the payment on, and the payment method.
- Tap Agree and Submit.

Pay the EIP: 
You can easily process this payment for your installment plan using your T-Mobile app! Here's how: 
- Open the app. If you don't have it, download it now.
- Tap BILL.
- Scroll to and tap the line with the EIP.
- Scroll to "Equipment" and tap Make a payment.

Download Bill: 
You can easily download a PDF copy of your bill using your T-Mobile app! Here's how: 
- Log in to the T-Mobile app as the Primary Account Holder.
- Tap BILL.
- Tap Download PDF.
- Tap View summary bill or View detailed bill.

Check EIP: 
You can easily check these remaining installment plan using your T-Mobile app! Here's how: 
1. Open the app and tap BILL.
2. Scroll down and tap View by line.
3. Tap the line you want to view.
4. Tap View equipment details.

Track your order:
You can easily track your orders using your T-Mobile app! Here's how: 
- Open the app.
- Scroll to and tap Track shipment to get the latest update on the location of the package.
OR
- Open the app.
- Select More.
- Select Contact Us.
- Scroll to and select Check order status.

Set UP Payment Arrangement: 
You can easily set up this arrangement using your T-Mobile app! Here's how: 
- Open the app and tap BILL.
- Tap Set up a Payment Arrangement.
- Follow the prompt 

Check Usage: 
- Log in to the T-Mobile app .
- On the Home tab, tap Your usage or Get the details.
- Select Usage by a summary by line, then select a line to view a summary of  Data, Messages, Calls, and Mobile Hotspots use.


Set up Autopay: 
You can easily set up your autopay using your T-Mobile app! Here's how: 
- Log in to the T-Mobile app.
- Click the MORE tab, click Profile.
- Click Billing & Payments, then click AutoPay.
- Click Add a card or Add a bank.
- Enter the required payment method information, and click Continue.
- Click Agree and submit.

Change Autopay Details: 
You can easily change your autopay details using your T-Mobile app! Here's how: 
- Log in to the T-Mobile app.
- Click the MORE tab, click Profile.
- Click Billing & Payments, then click AutoPay.
- Click the current payment method.
- Click Add a card or Add a bank.
- Enter the required payment method information, and click Continue.
- Click Agree and submit.

Change Caller ID:
You can easily change your caller ID using your T-Mobile app! Here's how: 
- Open the T-Mobile app and tap MORE.
- Tap Profile settings. 
- Tap Caller ID.
- Choose the line to update.
- Enter the name and tap Save Caller ID name.

Change Line Details: 
You can easily change your line nickname using your T-Mobile app! Here's how: 
- Open the T-Mobile app and tap - MORE.
- Tap Profile settings. 
- Tap Line Settings.
- Choose Nickname.
- Enter the name and tap Save.

PIN UPDATE
You can easily update your current pin right now using your T-Mobile app! Here's how: 
- Download and log in to the T-Mobile app .
- Tap MORE.
- Tap Profile settings.
- Tap T-Mobile ID.
- Select the PIN/Passcode section.
- Enter and confirm a new PIN/Passcode
- Click Save. You will be sent a text confirming the PIN/Passcode update request.

Port-out request
You can easily process your transfer pin using your T-Mobile app! Here's how: 
- Download and log in to the T-Mobile app .
- Select Account or More > Profile Settings > Line Settings.
- Select Request a transfer PIN.
- Complete verification
- Select number where to receive the pin then select Continue
- Enter the 6-digit OTP then select Continue
- Select Get a transfer PIN
- Inform the customer to provide that PIN to their NSP

Data Pass
You can easily add this data pass using your T-Mobile app! Here's how: 
- Access the T-Mobile App on your device.
- Tap ACCOUNT.
- Tap ADD-ONS next to the Primary Account Holder's line.
- From the Plan Details tab, scroll down and tap Manage Data & Add-ons.
- Scroll down and select the check box next to the pass you want to add.
- Select Continue.
- Select Change Date to chose a start date for your pass. 
- Click Agree & Submit.