Add/Remove item

ADD/REMOVE ITEM ACKNOWLEDGEMENT/ EMPHATHY I am happy to see if modifying the order is the option for you today. We offer only a brief period before the orders are sent to the Distribution Center for processing. VERIFICATION NO DETAILS In order for me to address your concern properly, may I have the full name, email address and shipping address on your order? AUTHENTICATED In order for me to address your concern properly, may I know who I am speaking with? NOT AUTHENTICATED In order for me to address your concern properly, may I please verify the full name of the person the order is being shipped to and the shipping address on the order? Thank you for providing the information! Who the pleasure am I speaking with? ORDER NUMBER NOT PROVIDED X, would it be okay if I asked for your order number? Please HOLD 1 Thank you, X. Do you mind holding 1-2 minutes while I check your order if we can modify your order? Please RESOLUTION ALLOCATED Thank you for patiently waiting, X. Upon checking our resources, we can still modify your order. May I know which item would you like to modify? ADD It looks like I can make changes to the order! May I have the SKU number of the item you would like to add? REMOVE It looks like I can make changes to the order! May I have the SKU number of the item you would like to remove? RELEASED I have checked here and your order have exceeded the limited 30-minutes remorse period after placing an order, during which you have the opportunity to cancel or make any changes to your purchase. If you receive the item and decide it's not exactly what you were looking for, you can still return it. We still offer a hassle-free return process once you have received the item. If you find that the item is not suitable for your needs or if you change your mind, you can easily return it to us. PROCESS ALLOCATED X, I have successfully update your order and you will be able to receive a confirmation of the changes within an hour. Your package is expected to be delivered in no later than X, under reference X. Your new total order amount is $ insert compliment & recommendation here CLOSING CLOSING (QUESTIONS) Thank you so much, X! Is there anything else that I can help you with today? You're welcome, X! Is there anything else that I can help you with today? CLOSING (PROCESSED) Thank you so much for choosing Victoria's Secret and for being our loyal customer, X. I appreciate you for allowing me to assist you with updating your order. And I hope you enjoy the rest of your day! CLOSING (GENERAL) Thank you for choosing Victoria's Secret and for giving us the opportunity to serve you, X. We will continue to work hard to improve our processes and provide you with the exceptional service you deserve.