Number of SP's Intent: 1
Enumerate the Seller intent: the SP is requesting for assistance to investigate possible lost/damaged units 
Research Done: 
- Warehouse Lost investigation results generatedFound: 18 unitsReimbursed: 35 unitsDamaged: 2 units

      Actionable? -yes 
      Information? - yes 
Seller Emotion: N/A
Seller provided identifiers or documents: 
Transaction ID: 20059289280413 
FNSKU X003Z0MLZZ
Skill: M@ , FBA 
Contact Marketplace: US
Paragon workflow (PWF): 
FBA & MCF
FBA Inventory
Damaged Inventory

Help page link: N/A
SOP link:  N/A
Tool link: N/A

Was I able to address the SP's Intent?: yes, educate the SP 
_______________________________________


Hello from Amazon Selling Partner Support,

We understand that you contacted us about possible lost and/or damaged inventory.  We have completed our investigation, and below are our findings: 

Found units: --
We've traced the inventory that went missing from your account. These units have been returned to your account.

  • FNSKU -- : 18 units

Reimbursed units: --
The following FNSKUs were reimbursed. You can view more details in the Reimbursements report.

  • FNSKU --- : -- units per reimbursement transaction ID 
-
-
-
-

Pending eligibility units: 1
The following FNSKUs have units that are not eligible for reimbursement. We recommend that you allow 30 calendar days from the missing event date before contacting Amazon.

  • FNSKU --- : 1 units are pending eligibility.

Damaged units: --
 The following FNSKUs are lost but reimbursed as they were initially identified as damaged.

  • FNSKU --- : 2 units were identified as damaged.

You can find the damaged transaction events in your Inventory Ledger Report:
https://sellercentral.amazon.com/reportcentral/LEDGER_REPORT/0

Reimbursements report: 
https://sellercentral.amazon.com/reportcentral/REIMBURSEMENTS/0

For more information, see the FBA Lost and Damaged Inventory Reimbursement Policy on Seller Central:
https://sellercentral.amazon.com/gp/help/200213130


PENDING REIMBURSEMENT // PAA


Hello from Amazon Selling Partner Support,

We understand that you are concerned about damaged inventory.  

We're reviewing FNSKU ---- for reimbursement. 

Please allow us an additional 5 to 10 days for review.

For more information, see the FBA Lost and Damaged Inventory Reimbursement Policy on Seller Central:
https://sellercentral.amazon.com/gp/help/200213130