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28/06 CALLS

Surname :

Mobile Number : 07943380267

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] FRIDGE

-19 4

[Consultation contents]

[AI Summary]

  1. Contact Reason: Customer called to inquire about the optimal temperature settings for their LG refrigerator and freezer, as they were experiencing issues with the temperature not reaching the desired levels.

  2. Customer Request: Customer seeks guidance on the best temperature settings for both the freezer and refrigerator to ensure proper cooling.

  3. Agent Solution: Agent advised that the ideal temperature for the freezer should be set to negative 20 degrees Celsius or lower, while the refrigerator should be set to around 3 degrees Celsius for optimal cooling. The agent clarified that setting the fridge above 3 degrees could lead to warmer temperatures.

  4. Resolution Acceptance: Yes. The customer accepted the temperature recommendations provided by the agent.

  5. Customer Pain Point: Customer expressed frustration with the refrigerator not maintaining the desired temperature, which could affect food preservation.

  6. Notable Comments: Customer thanked the agent for the assistance and seemed satisfied with the information provided regarding the temperature settings.

[Request] DONE JUST A QUERY FOR TEMPERATURE

Surname :

Mobile Number :

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] WASHER F4X7009TBB AGL30119917 Drawer

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to inquire about the availability of a whole drawer for their LG washing machine, specifically the model F4X7009TEBB, as it is not listed on the UK website.

  2. Customer Request: Customer seeks assistance in locating and purchasing the specific part for their washing machine.

  3. Agent Solution: Agent confirmed the part number for the whole drawer and advised the customer to search for it on the LG website and other online platforms. The agent provided the part number and suggested using Google to find additional purchasing options.

  4. Resolution Acceptance: Yes. The customer accepted the information provided and expressed gratitude for the assistance.

  5. Customer Pain Point: Customer expressed frustration over the difficulty in finding the part on the UK website and the lack of direct purchasing options from LG.

  6. Notable Comments: Customer appreciated the agent's help and kindness throughout the interaction, indicating a positive experience despite the initial difficulty in locating the part.

[Request] DONE NO NEED TO DOCUMENT JUST PROVIDED THE PART NUMBER

CNU250628571076

Surname : MOTARA

Mobile Number : 07988291367

Post Code : BB1 5PW

1st Line of Address : 74 Warrington Street, BLACKBURN, LANCASHIRE, BB1 5PW, GB

Email Address : y_motara@hotmail.com

Model # : F4Y510GBLN1.AMBQPUK

Serial # : 311PNGX4W983

DOP : 28/01/2024

Retailer :

[Customer Issues] CNU250609398624 RUBBER IS DEFORMED COMPLAINT FOR THE ENGINEER

Not happy customer and the engineer's visit making the woman thinks that the first engineer notes that the issue is deformed gasket second engineer says that the unit is fine and didn't change the gasket

Machine is in warranty 9 or 10 call

On the delivery they didn't fit the machine second The service is terrible customer will be writing customer service

REQUEST FOR REFUND AND CANCELLATION OF CHARGEABLE REPAIR

POST CODE: BB1 5PW SURNAME: MOTARA RNU: RNU250613074373 PAY ID: 8733917218 AMOUNT: £125.00 REASON: Customer wants to have refund with the chargeable repair since the unit still in warranty and the engineer

TAG IT RES_CALLBACK DATED TODAY!

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling regarding a washing machine issue, specifically concerning a gasket replacement that was not completed despite payment and two engineer visits.

  2. Customer Request: Customer is seeking a refund for the gasket replacement fee of £125, as both engineers failed to perform the necessary replacement.

  3. Agent Solution: Agent acknowledged the customer's concerns and stated they would consult the repair department for a response regarding the refund request. The agent also offered to call the customer back to provide updates.

  4. Resolution Acceptance: No. The customer did not accept a resolution during the call, as they are awaiting a callback regarding the refund.

  5. Customer Pain Point: Customer is frustrated with the service received from two engineers who did not complete the job as promised, leading to dissatisfaction with the handling of their issue.

  6. Notable Comments: Customer mentioned that the washing machine is currently functioning but expressed intent to call back if further issues arise. They requested a callback to avoid incurring additional costs from repeated calls.

[Request] DONE TAG TO RESO FOR REFUND AND WILL DOCUMENT FOR THE CUSTOMER WANT TO HAVE COMPLAINT

CNU250628571751

Surname : YOKESH BHOOPATHY

Mobile Number : 07459686592

Post Code : BN10 7RQ

1st Line of Address : 94 Phyllis Avenue, PEACEHAVEN, SUSSEX, BN10 7RQ, GB

Email Address : yokesh.bhoopathy@gmail.com

Model # : FWY696GBLN1.AMBQPUK

Serial # : 502PNMH7L075

DOP : 22/06/2025 27/06

Retailer : CURRYS

[Customer Issues] LG WASHER DRYER

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to register a new LG washer dryer for a five-year warranty, as he encountered issues with the warranty registration process.

  2. Customer Request: Customer seeks assistance in completing the warranty registration for his washer dryer, ensuring it reflects the five-year warranty he was promised at purchase.

  3. Agent Solution: Agent verified the model and serial numbers provided by the customer. After confirming the details, the agent created an account for the customer to facilitate the warranty registration and updated the incomplete information in the system. The agent assured the customer that the five-year warranty would be applied once the registration was completed.

  4. Resolution Acceptance: Yes. The customer accepted the agent's solution and was satisfied with the steps taken to complete the warranty registration.

  5. Customer Pain Point: Customer expressed frustration over the incomplete registration and the confusion regarding the warranty duration, as he expected a five-year warranty based on his purchase.

  6. Notable Comments: Customer mentioned he had previously registered with LG for a TV and expected a seamless process for the washer dryer. He also requested expedited handling of his registration due to time constraints.

[Request] DONE REGISTER

CNU250628572161

Surname : CROSS

Mobile Number : 07762835986

Post Code : S20 4SW

1st Line of Address : 4 Deepwell Court, SHEFFIELD, S20 4SW, GB

Email Address : darren.cross8691@gmail.com

Model # : F4V309SNE

Serial # : 009PNRT3R334

DOP :

Retailer : CURRYS

[Customer Issues] WASHER FF Error TE Error

[Consultation contents]

[AI Summary]

  1. Contact Reason: Customer is experiencing multiple error codes (FS, FF, TE) on their washing machine, which has stopped functioning properly.

  2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment if the issue persists.

  3. Agent Solution: Agent provided troubleshooting steps, including unplugging the machine for two minutes and checking for error codes. The agent explained that the TE error indicates a thermistor issue and that if the problem continues, the customer would need to arrange for a repair, which would be out of warranty.

  4. Resolution Acceptance: No. The customer declined the repair option due to concerns about the cost being close to purchasing a new machine.

  5. Customer Pain Point: Customer is frustrated with the recurring error codes and the potential high cost of repairs, especially since the unit is out of warranty.

  6. Notable Comments: Customer mentioned that the washing machine was purchased from Currys in Sheffield and expressed concern that repairing the unit might be as expensive as buying a new one.

[Request] DONE

CNU250628572356

Surname : BATES

Mobile Number : 07742756061

Post Code : WS2 8UA

1st Line of Address : 9 Naunton Road, WALSALL, WS2 8UA, GB

Email Address : sandybates43@gmailcom

Model # : F4X1008NWK.AGWQPUK

Serial # : 412PNTFC6105

DOP : 27/06/2025

Retailer : CURRYS

[Customer Issues] WASHER REPLACEMENT 0800 NUMBER INSURANCE TO DOMESTIC AND GENERAL

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to activate the warranty for a newly replaced LG washing machine, as she was unable to find the warranty duration on the paperwork provided during the replacement.

  2. Customer Request: Customer seeks assistance in activating her warranty and confirming its duration since the replacement was done.

  3. Agent Solution: Agent confirmed that the new washing machine comes with a standard 2-year warranty for parts and labor. The agent created an account for the customer and requested proof of purchase to register the new unit. The agent offered to send an SMS or email for the customer to provide the necessary documentation.

  4. Resolution Acceptance: Yes. The customer accepted the agent's proposal to send an SMS for submitting proof of purchase.

  5. Customer Pain Point: Customer expressed frustration over the lack of information regarding the warranty and the inconvenience of not having the paperwork after the replacement.

  6. Notable Comments: Customer mentioned that the previous washing machine was irreparable and that the replacement was provided free of charge. She also noted difficulties in reading the small print on the machine's label.

[Request] DONE REQUESTED TO SEND EMAIL FOR REGISTRATION

CNU250628572521

Surname : PATEL

Mobile Number : 07808015769

Post Code : RM8 3JX

1st Line of Address : 71 Windsor Road, DAGENHAM, RM8 3JX, GB

Email Address : sandow_patel@hotmail.co.uk

Model # : GSL761PZXV.APZQLGU

Serial # : 011TRVM11503

DOP : 28/12/2020

Retailer : CUSTOM ELECTRONIC DESIGN LTD

[Customer Issues] FREEZER IS NOT COOLING A MONTH AGO

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling regarding a malfunctioning freezer in their refrigerator, which is not freezing items properly and has been melting food for about a month.

  2. Customer Request: Customer seeks a resolution for the freezer issue, specifically inquiring about repair options and costs, expressing frustration over previous repairs.

  3. Agent Solution: Agent informed the customer that a chargeable repair would cost £215, which includes parts, labor, and tax. The agent explained that since the previous repair was over 90 days ago, the customer would need to pay for any further repairs. The agent also offered to escalate the case to a manager for further assistance.

  4. Resolution Acceptance: No. The customer did not accept the proposed solution, expressing dissatisfaction with the repeated need for repairs and the associated costs.

  5. Customer Pain Point: Customer is frustrated with the recurring issues with the refrigerator, feeling that the repairs are not effective and that they are being charged repeatedly for inadequate service.

  6. Notable Comments: Customer mentioned a previous repair involving a compressor replacement and expressed concern about the warranty terms, questioning why they are being charged again for a recurring issue. Customer requested to speak with a manager due to dissatisfaction with the service received.

[Request] DONE

CNU250628572827 - FOR BOOKING CNU250628572870 - ADD POST CODE

Surname : CHINGANGA

Mobile Number : 07403777067

Post Code : WV13 3BR

1st Line of Address : 4 ROSE GARDEN

Email Address : silvernos46@hotmail.com

Model # : GSXV91MCAE.AMCQLGU

Serial # : 304TREW2N908

DOP : 10/08/2023

Retailer : CURRYS

[Customer Issues] FRIDGE ICE PLUMBED IN

Tubes are not kinked. Water dispenser is working. Water filter changing it every time. Ice maker is powered on. Issue persists.

No parking permit needed.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling about a refrigerator that is not dispensing ice, although the ice maker is making ice and the freezer is functioning properly.

  2. Customer Request: Customer seeks assistance with troubleshooting the ice dispensing issue and requests a service appointment if the problem cannot be resolved.

  3. Agent Solution: Agent guided the customer through several troubleshooting steps, including checking the ice maker's power status, ensuring the water filter is changed regularly, and verifying the model and serial numbers. The agent also attempted to explain how to remove the ice box for further inspection but the customer struggled with the instructions.

  4. Resolution Acceptance: No. The customer did not accept the proposed solution as they were unable to perform the troubleshooting steps and requested a technician visit instead.

  5. Customer Pain Point: Customer expressed frustration with the inability to resolve the issue over the phone and concerns about potentially damaging the appliance while attempting to follow instructions.

  6. Notable Comments: Customer mentioned that the refrigerator is still under warranty and expressed uncertainty about the exact purchase date but confirmed it was bought in August 2023.

[Request] DONE

CNU250628573052 RNU250628078264

Surname : PHILLIP MEIDLINGER

Mobile Number : 07788872026 / 8668610450

Post Code : GL6 0PU

1st Line of Address : 3 The Street, Horsley, STROUD, GL6 0PU, GB

Email Address : pipm@talk21.com

Model # : DB425TXS.AASQEUK

Serial # : 301KWMK2G763

DOP : 13/11/2023

Retailer : COSTCO ONLINE UK LTD

[Customer Issues] MARIA FROM COSTCO IE DISHWASHER

Cleaned the water filter in inlet. Water is fully open. Customer says the water is not going to the machine. Customer doesn't know if the water is flowing normally. Unplugged and plug in. Issue persist.

No parking permit needed.

[Consultation contents]

[AI Summary]

  1. Contact Reason: Customer is experiencing an error code IE on their LG dishwasher, indicating a potential issue with water flow or filter blockage.

  2. Customer Request: Customer seeks troubleshooting assistance to resolve the error code and restore the dishwasher's functionality.

  3. Agent Solution: Agent guided the customer through basic troubleshooting steps, including checking the water inlet filter and ensuring the water tap is fully open. The agent also inquired about the water flow in the inlet hose and suggested unplugging the appliance for a minute before plugging it back in, but the error persisted.

  4. Resolution Acceptance: No. The customer did not accept the proposed solution as the error code remained after following the troubleshooting steps.

  5. Customer Pain Point: Customer is frustrated that despite cleaning the filter and ensuring the water supply is adequate, the dishwasher continues to show the error code, disrupting their ability to use the appliance.

  6. Notable Comments: Customer mentioned that they had already cleaned the water inlet filter and expressed uncertainty about the water flow into the machine, indicating a deeper issue that may require further assistance.

[Request] DONE BOOKING

CNU250628573676

Surname : KHAN

Mobile Number : 07870334130

Post Code : G53 7YP / G53 7YD

1st Line of Address : 25 Bellflower Avenue, GLASGOW, G53 7YD, GB

Email Address : salma_wasi@yahoo.co.uk

Model # : FWY696GBLN1

Serial # : 407PNLP1U584

DOP :

Retailer : CURRYS

[Customer Issues] WASHER FROM CURRYS 2 TO 3 DAYS NOT WASHING AND NOT DRYING WATER STILL IN WASHER AUGUST OR SEPTEMBER 2024

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling regarding an LG washing machine that is not functioning properly; it fails to run during a normal cycle and does not drain water.

  2. Customer Request: Customer seeks assistance with troubleshooting the issue and requests help in obtaining a receipt for warranty purposes, as they cannot find it.

  3. Agent Solution: Agent created an account for the customer and guided them through the process of locating the model and serial number of the washing machine. The agent suggested contacting the retailer for a copy of the receipt and provided the customer with the retailer's contact number for assistance.

  4. Resolution Acceptance: Yes. The customer accepted the agent's suggestion to contact the retailer for the receipt and agreed to follow up after obtaining it.

  5. Customer Pain Point: Customer expressed frustration over the washing machine malfunctioning, especially as a single parent with special needs children, highlighting the urgency of the situation.

  6. Notable Comments: Customer mentioned purchasing multiple appliances from the same retailer and indicated they would call back after attempting to retrieve the receipt.

[AI Summary]

  1. Contact Reason: Customer is calling regarding an LG washing machine that is not functioning properly; it fails to run during a normal cycle and does not drain water.

  2. Customer Request: Customer seeks assistance with troubleshooting the issue and requests help in obtaining a receipt for warranty purposes, as they cannot find it.

  3. Agent Solution: Agent created an account for the customer and guided them through the process of locating the model and serial number of the washing machine. The agent suggested contacting the retailer for a copy of the receipt and provided the customer with the retailer's contact number for assistance.

  4. Resolution Acceptance: Yes. The customer accepted the agent's suggestion to contact the retailer for the receipt and agreed to follow up after obtaining it.

  5. Customer Pain Point: Customer expressed frustration over the washing machine malfunctioning, especially as a single parent with special needs children, highlighting the urgency of the situation.

  6. Notable Comments: Customer mentioned purchasing multiple appliances from the same retailer and indicated they would call back after attempting to retrieve the receipt.

[Request] DONE

CNU250628573836

Surname : MAHON

Mobile Number : 07960570688

Post Code : TW4 7JF

1st Line of Address :

Email Address : nidaanltd@gmail.com

Model # : F4C510WBTN1

Serial # : 412PWNFLF919

DOP : 08/01/2025

Retailer : CURRYS

[Customer Issues] CUR2558245041 WASHER DURING CYCLE BANGING NOISE A MONTH AGO

Loads are not getting tangled. No error codes. No leakage. No anything underneath of the appliance. Washer is properly leveled. Unit has a proper spacing in the sides and at the back. Issue persist.

No parking permit needed.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is experiencing a loud banging noise from the washing machine during the spin cycle, which has been occurring for about one to two months.

  2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment if the issue cannot be resolved over the phone.

  3. Agent Solution: Agent created an account for the customer and gathered necessary information, including model and serial numbers. The agent asked detailed questions about the noise, installation, and machine condition. The agent will document the issue and request a technician visit for further assistance.

  4. Resolution Acceptance: No. The customer did not accept a solution yet as the agent is still in the process of documenting the issue and has not proposed a specific repair date.

  5. Customer Pain Point: Customer is frustrated by the persistent noise and movement of the washing machine, which disrupts their laundry routine and raises concerns about the machine's stability.

  6. Notable Comments: Customer mentioned having a video of the issue, which the agent will attach to the booking form. The customer also noted that the washing machine was installed by professionals and initially worked fine.

[Request] DONE TAG TO WG TEMP

CNU250628574075 RNU250628079776

Surname : BANDA

Mobile Number : 07931726610

Post Code : NG23 6JR

1st Line of Address : 7 Fair Vale, NEWARK, NG23 6JR, GB

Email Address : suebanda50@gmail.com

Model # : F2Y509WBLN1.ABWQPUK

Serial # : 503PNZQGZ429

DOP : 29/05/2025

Retailer : CURRYS

[Customer Issues] WASHER CURRYS FREE STANDING DELIVERED LAST MONTH BANGING NOISE

Clothes doesn't have any zippers, metals or coins. Unit is properly balanced. Unit is on a leveled floor. Unit has the proper spacing in the sides and at the back. Issue persist.

No parking permit needed. Customer is a person with disability. Customer also requested to have a soonest appointment because she will be going to a funeral on 10 to 12. Domex Ltd [Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling about a newly purchased LG washing machine that is making loud, unusual noises during both the wash and spin cycles, which can be heard from outside the house.

  2. Customer Request: Customer requests a technician to inspect the washing machine due to the persistent noise issue, as it is less than a month old.

  3. Agent Solution: Agent gathered detailed information about the noise, including the model and serial number of the washing machine. The agent created a customer account and requested a video of the noise for the technician. A service appointment was scheduled for the next available date.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution and agreed to provide a video of the noise for the technician.

  5. Customer Pain Point: Customer expressed frustration over the loud noise from a new washing machine, which is disruptive and indicates a potential fault, especially since it is a recent purchase.

  6. Notable Comments: Customer mentioned that the noise is so loud that it can be heard by neighbors and described it as a clanging sound, comparing it to metal rattling in a tin can. Customer also noted that they have a video demonstrating the issue.

[Request] DONE BOOKING

Surname : HILL

Mobile Number : 07870214678

Post Code :

1st Line of Address :

Email Address : liamh97@aol.com

Model # : GMM41MSBEM

Serial # :

DOP :

Retailer :

[Customer Issues] REGISTER FRIDGE

[Consultation contents]

[AI Summary]

  1. Contact Reason: Customer called to register the warranty for their fridge freezer, model LG EGMN 41MSBEN.

  2. Customer Request: Customer seeks confirmation of warranty registration and any necessary steps to ensure coverage.

  3. Agent Solution: Agent verified the model number and informed the customer that the standard warranty is automatically attached to their account upon purchase. No additional registration was needed.

  4. Resolution Acceptance: Yes. The customer accepted the information provided and was satisfied with the warranty registration process.

  5. Customer Pain Point: Customer expressed confusion about the warranty registration process and wanted to ensure their appliance was covered.

  6. Notable Comments: Customer's surname was provided for account verification, and they were relieved to learn that no further action was required for warranty registration.

[Request] NO NEED TO DOCU

CNU250628574403 RNU250628079748

Surname : HAMEED - tenant / RASHID - owner

Mobile Number : 07495181455 / 07888843837

Post Code : G42 7AW

1st Line of Address : 78 Inglefield Street, GLASGOW, G42 7AW, GB

Email Address : colman3941@gmail.com

Model # : FCV309WNE.ABWQPUK

Serial # : 307PNUROQ558

DOP : 15/11/2023

Retailer : CURRYS

[Customer Issues] WASHER LOCK ISSUE DE1 yesterday

Doors is not closing properly. Putting normal loads on a wash. Cleaned the gasket every week. No clothes getting trapped on the door. Checked the lock mechanism there is not any visible damaged. The door is getting lock for a few seconds and it will open again automatically. No visible damage or tear in the rubber gasket. Unplugged and plug in. Issue persist.

No parking permit needed.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling regarding an LG washing machine that has a lock issue and displays an error code. The machine is still under warranty, and the customer has the receipt.

  2. Customer Request: Customer seeks guidance on how to claim warranty service for the washing machine repair.

  3. Agent Solution: The agent created an account for the customer and confirmed the warranty status. The agent requested authorization from the landlord, who was then added to the call. After verification, the landlord authorized the customer to proceed with the repair process. The agent informed the customer that a service technician would contact them within two business days to schedule the repair.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution and appreciated the assistance provided.

  5. Customer Pain Point: Customer expressed frustration about the inconvenience caused by the washing machine malfunction and the need to involve the landlord for authorization.

  6. Notable Comments: Customer mentioned that this was their first time calling LG customer service and noted the difficulty in communication due to similar-sounding voices between the customer and the agent.

[Request] DONE BOOKING