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NOTATION & SPIEL

UPDATE AVAILBILITY

< Phone call < Contact Center < Job Listing / Availability < Mark complete>

Description :

AA called in asking for available jobs. Updated availability. Advised AA to update availability every 7 days and apply to jobs available on the website. Informed AA that a recruiter will get in touch if AA meets the requirements for the jobs applied for.

SPIEL : UPDATE AVAILBILITY 1

I already updated your availability. To notify the branch that you are actively looking for work. You may visit the website and apply for the position you want. Please remember to update your availability once every 7 days via your online application and if you meet the branch requirements a recruiter will reach out to you and get in touch. So please keep your lines. open

UPDATED AVAILABILITY ON THE SAME DAY

< Phone call < Contact Center < Job Listing / Availability < Mark complete>

Description :

AA called in asking for available jobs. Advised AA to update availability every 7 days and apply jobs available on the website. Informed AA that a recruiter will get in touch if AA meets the requirements for the jobs applied for.

SPIEL : UPDATED AVAILABILITY ON THE SAME DAY

I can see that your availability is already updated on the system. The next step that you have to do is to visit the website to apply directly to our available positions. Please remember to update your availability once every 7 days via your online application and if you meet the requirements for any of our available positions a recruiter will reach out to you to provide you with further information. So please keep your lines open.

EXPLANATION 1 :

This sends a notification to the office that your are looking for a work. You just need to wait for the branch to contact you when a position becomes available . Ok

UNABLE TO CONTACT THE BRANCH

Unfortunately the branch was unavailable to take your call. We have updated the system so they are aware of your available schedule and that you are looking for work. The next step is for the branch team to review and contact you back when they have an available position for you.

INSISTED UNACCEPTABLE

At this time, I’ve done everything we can to try to connect you with the branch. They are aware you are looking for work and would like to speak with them. We ask for your patience while they review possible job matches for you. If there’s nothing else I can do, I hope you have a good rest of your day and thank you for calling.” > (disconnect)

AREN'T SURE WHEN THEY WILL BE AVAILABLE

< Phone Call > Contact Center > Availability > Mark Complete >

Description:

AA called to discuss their availability and advised to call back when available for work on

Note : (include specific date if applicable)

ONBOARDING TO COMPLETE

< Phone call < Contact Center < Onboarding Documents < Mark Complete >

Description:

AA called in looking for a job. Advised AA to open online application and complete onboarding documents. Then call us back.

UNIVERSAL TEMPLATE / LEAVE RCN

< Phone Call < General < RCN < Incoming < Save and Close >

Call Back Phone Number: Branch they want to contact: Who is the employee trying to reach at the branch: Anyone Steps already taken by SAS to assist: Contacted the Branch Reason for call to branch: AA called in wanted to speak to the Branch Recruiter regarding

PRESCREEN SELECTED

Please bring valid document or documents to verify both your identity through picture and your authorization to work in the United States, if hired you will need these to complete a required employment eligibility form.

If you need to cancel or reschedule, please call us prior to your scheduled interview time. A No Call No Show could prevent the branch from being able to move forward with your hiring process.

(Remember to Check for Branch Specific Notes!)

Be sure to check your email for your appointment confirmation. This will include all information about your interview, identification you should bring, and information about our referral bonus program.

Any Onboarding Documents or Pre-Employment paperwork should be completed prior to your interview. You can access those documents via the online application.

We will see you on (day of week and date – e.g., Tuesday the 26th) at _______ O’clock!

Please remember to arrive 15 minutes prior to your interview.

If you have any questions or concerns prior to your interview, feel free to give us a call! Thank you so much for your time today.

PRESCREEN - SELECTED - NOT SCHEDULED

< Mark complete > Mark Unavailable.

Note : Insert prescreen and applicant answers. Add - Applicant was unable to schedule based due to own scheduling issues

Description:

SPIEL :

You can call us back for Future interview slot availability.

PRESCREEN - INCOMPLETE

< Phone Call < Contact center <Job listing < Incoming < Prescreen Incomplete < Mark complete >

Description:

Unable to Finish the Prescreen due to AA disconnected the call. Do Outbound call but AA is currently unavailable.

JOB LISTING

< Phone call < Contact Center < Job listing < Incoming < Mark complete >

Description:

AA called in looking for Job.

RESET PASSWORD & USERNAME

< Phone Call < Contact Center < Needs Login / Password < Mark Complete >

Description :

GHOST ------------------------------------------------------------------------------------------------ < Phone Call < Other Must Add Note < Change subject < Call Disconnected < Mark Complete >

Description:

AA unable to answer during the call. State Ghost spiel.

COLD TRANSFERRED TO BRANCH ( NON SAS )

< Phone Call < General < Transferred to Branch < Incoming < Mark Complete >

Description:

AA called in looking for a job. AA is Non SAS .Cold Transferred to the Branch.

TRANSFERRED TO BRANCH ( SAS )

< Phone Call < General < Transferred to Branch < Incoming < Mark Complete >

Description:

AA called in wanted to speak to the branch regarding. Warm transferred to the branch.

TRANSFERRED TO BRANCH (ASSIGN STATUS )

< Phone Call < General < Transferred to Branch < Incoming < Mark Complete >

Description:

AA called in wanted to ask for any update regarding status of application currently Assign status. Warm transferred to the branch.

CALENDAR FULL ( 1st TIME )

< Phone Call > SAS > Follow up Search Phone Call > Update Subject Line - Calendar Full > Save & Close

Description :

Applicant calling back to schedule, still no open slots

SPIEL :

"It looks like our calendar is full; as soon as additional slots are available, we will call you back to schedule your interview.

CALENDAR FULL SAME DAY

< Phone Call < SAS < Follow Up Search Phone Call > Update subject Line : Follow Up Search Phone Call < Mark Complete>

Description :

Applicant calling back to schedule, still no open slots

SPIEL :

"It looks like our calendar is full; as soon as additional slots are available, we will call you back to schedule your interview.

CALENDAR FULL ( NEXT DAY )

< Phone Call < SAS < Follow Up Search Phone Call > Update subject Line : Calendar Full < Save & Close >

Description :

Applicant calling back to schedule, still no open slots

SPIEL :

"It looks like our calendar is full; as soon as additional slots are available, we will call you back to schedule your interview.

CALENDAR FULL ( 3RD EXISTING CALENDAR FULL )

< Phone Call < SAS < Follow Up Search Phone Call > Update subject Line : Calendar Full < Save & Close >

Note : Warm Transfer to \ Escalate to Foundever Tier 2

Description :

Applicant calling back to schedule, still no open slots. Escalate and Transfer to Foundever Tier 2.

SPIEL :

I already had escalated the request for an interview and the branch will reach out to you directly. Please keep your line open as soon as possible they will contact you.

OUTBOUND ( NOT ANSWERED )

Hello! This is Kim from [insert brand]. We were disconnected so I am calling back to finish the process. Please call us back at [insert toll free number].

BRAND TOLL FREE NO.

ProLogistix 877 894-7778

ResourceMFG 877 404-8449

Select Staffing 844 864-0634

ProDrivers 877 404-8458

Hire Dynamics 844 967-5443

OUTBOUND ( ANSWERED )

Hello! This is Kim from [insert brand]. We were disconnected so I am calling back to finish the process. Just so you are aware, your call may be recorded for Quality and Training purposes.

PRESCREEN NOT SELECTED

At this time you do not meet the requirements for any of our available positions, but we will keep your application online and if anything changes the branch will be in touch with you. Feel free to continue checking the websites for any updates on available positions.

UNVERIFY ACCOUNT

I already used the details you gave me how ever upon checking here in my ends It did not pull up and verify your account. so I advise you to go to your online application and update your information, once done give us a call back.

THE SYSTEM

The system is requiring me to ask these questions.

DISCLOSE

Just to inform you, as protocol and rules by the company since I was not able to pull up your account and verified, I'm not allowed to disclose any information in the application as confidentiality.

NOT SCHEDULED

You can call us back for Future interview slot availability.

REJECTION / INACTIVE

< Phone Call < Contact Center < Rejection status Questions < Mark Complete

Description :

AA called in looking for a job. Read Rejection Spiel.

Spiel 1 : ( ORIGINAL SPIEL )

Upon checking here in your application, At this time, the branch is unable to place you. Your application is still on file with us and if anything changes, they will be in touch with you."

SPIEL 2 ( APPLICANT ASK WHY ? )

At this time, you do not have the experience for the positions the branch is currently hiring for."

SPIEL 3 ( APPLICANTS CONTINUES TO PUSH )

We have many more applications than we have positions. We had other applicants who were a better fit. Again, we still have your application on file, and we will contact you if anything changes."

REJECTION FOREVER

It looks like we will not be able to help you in your job search. You are more than welcome to contact your local career center or labor force for assistance with your job search”

GHOST

CONFIRMED INTERVIEW

< Phone Call < Contact Center < Other - Must Add Notes < Confirmed Interview < Mark Complete

Description :

AA called in wanted to ask for the details of the interview. Confirmed interview.

DNU

< Phone Call < Contact Center < Rejection Status Questions < Mark Complete

Description:

AA called in looking for work . Read DNU script.

SPIEL :

"I have reviewed your file, and unfortunately it looks like you aren’t eligible for employment through (insert brand) and cannot be placed on assignment. We recommend checking with your local unemployment office or other companies in your area. We appreciate your interest in us and wish you the best in your job search. Thank you."

SPIEL PREVIOUSLY ASSIGNMENT :

Based on our previous experiences working with you, we cannot consider you for placement at this time. Again, I’d recommend checking with other companies in your area for possible employment."

SPIEL NOT PREVIOUSLY ON ASSIGNMENT

Based on the client requirements, we cannot consider you for placement at this time. Again, I’d recommend checking with other companies in your area for possible employment."

PRESCREEN - INCOMPLETE

< Phone Call < Contact Center < Job Listing Position Question < Prescreen Incomplete < Mark complete.

Description :

AA called in looking for a job. Call was disconnected during prescreening. Do Outbound Call.

FOUNDEVER TIER 2 TRANSFERRED ESCALATION

< Contact Center < Other Must Add Notes < Transferred to Foundever Tier 2 < Mark Complete

Description :

AA called in wanted to talk to the supervisor.

TEMPORARY CANCEL OF IN PERSON INTERVIEW

Phone Call > Contact Center > Availability > Mark Complete > Mark Unavailable

Description :

AA called in wanted to cancel interview appointment because . Cancelled interview.

Spiel :

Please contact us tomorrow or visit the online application if you want to see the new timeslots starting tomorrow.

STOP RECEIVING CALL AND TXT MESSAGE

< Phone Call < Contact Center < Availability < Mark Complete

Description :

AA called in wanted to stop receiving a call and txt from us has another job taken. Archived application as requested.

Spiel :

I already opt out your application that means you will no longer receive a txt message and call us from us. But you can always call us back if you want to look for an available job.

SAME DAY RCN

< Phone Call < Contact Center < Job Listing < Mark Complete <

Description :

AA called in looking for work. Call the Branch but not available inform AA about active RCN.

Spiel :

I'm seeing here in your application that one of my co agent send already a notification to the branch to contact you. Please keep your lines open. As soon as possible the branch will reach out to you.

CRT - DNU ADJUDICATION - REJECTED

( SMS IA )

Phone Call > Contact Center > Rejection status > Mark Complete >

Description :

Instructed applicant that they need to complete an Individual Assessment. Sent text to applicant at their request to submit through a digital form link to

( INSERT AA PHONE NO. )