RETENTIONS


1

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

------
2

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

-----
3

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

-----
4

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

----
5

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

----
6

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

----
7

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

---
8

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

---
9

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

---

10

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

---
11

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

--
12

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

---
13

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

---
14

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?


----
15

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP:
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM :N/A
WO: N/A
QUERY :
RESOLUTION:
BE: N/A

Thanks for letting me know. Upon checking your account, I’ve found a couple of offers that could be worth considering. I’ll run through both so you can decide what works best for you.

Option 1:
For £X a month on a 24‑month contract you'll get XX Mbps broadband, XX TV channels, and XX landline—perfect for your current usage

Option 2:

Alternatively, for £X a month (£X media + £X O2 SIM) on a 24‑month contract, you’ll get upgraded speeds (X to X Mbps), XX TV, and landline, plus a XGB data boosted to XGB data O2 sim with Priority perks—giving you even more value than option 1
Let me know what you think?

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                                                MOVERS


1

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

----
2

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

-------
3

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

-----
4

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

-----
5

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:


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6

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

----
7

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

----
8

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

-----
9

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

-+----
10

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

-----

11

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

-----
12

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

----
13

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

----
14

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

----
15

CONTACT ID:
Identity of the chatter: (AH/3RD PARTY)
ACCOUNT NUMBER
Name of the chatter:
DPA STATUS: PASSED/FAILED
DPA TIME STAMP:
Contact Number Update Status: Verified/ Updated
Email address Status: Verified/ Updated
CJM: N/A
Old address WO:
New address WO:
QUERY:
RESOLUTION: 
OLD ACCOUNT #:
OLD ADDRESS:
NEW ACCOUNT #:
NEW ADDRESS:
DISCO DATE:
INSTALL DATE:
CONTRACT: 
BE:
DISCO REASON:

------