LN7OT3 / Traveller Tier - Silver
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin all hk stat/ tkt open
RM BO ASC//** as per prev docs pax chose opt 1
RM BO ASC//** for both ways sf 00388623
RM BO ASC//** decrease in seg / acknowledged alert
RM BO ASC//** processed exch
RM BO ASC//** reissue tkt / mct valid
RM BO ASC//** added wc in endo and ssr
RM BO ASC//** endo box: WV2301 (28) SKDCHG
RM BO ASC//** SSR OTHS/SW23 WV2301 (28) SKDCHG
RM BO ASC//** unable to assign seats
RM BO ASC//** sent minor eml via gds
RM BO ASC//** also sent optn eccept eml via sf 00388623
RM BO ASC//** approved by sod imnrmariano
RM BO ASC//** S#162197918 /qr / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
LQRZKU / Traveller Tier - Blue
RM BO ASC//************************
RM BO ASC//** asc / nonimminentemail_new / ht 40991
RM BO ASC//** rcvd itin hk,un / tkt open
RM BO ASC//** second leg of flt cancelled no repro
RM BO ASC//** unable to find alt optns hence cld a/l
RM BO ASC//** hwvr a/l off calling hrs / business hrs
RM BO ASC//** 8:00 AM – 8:00 PM EST (Mon– Sat)
RM BO ASC//** 5128ce28-c604-4718-8c2d-651bc81ae94b
RM BO ASC//** hence sent eml to a/l instead
RM BO ASC//** sf case: 00414028
RM BO ASC//** approved by sod imnrmariano
RM BO ASC//** S#162200338 / qd for al revert / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
22NVTM / Traveller Tier - None
RM BO ASC//************************
RM BO ASC//** asc / nonimminentemail_new
RM BO ASC//** rcvd itin tk,hk,un / tkt open
RM BO ASC//** mct error 8/9 & 12/14 / ht 29331
RM BO ASC//** as chckd prev agt sent eml to a/l
RM BO ASC//** hwvr no revert / optns prov still avail
RM BO ASC//** OPT 1(OUTBOUND)
RM BO ASC//** AS 709 O 10JAN LASLAX 1830 1950
RM BO ASC//** BR 005 S 11JAN LAXTPE 1040 1720+1
RM BO ASC//** BR 261 S 12JAN TPEMNL 2030 2250
RM BO ASC//** OPT 2(OUTBOUND)
RM BO ASC//** AS 703 O 10JAN LASLAX 0915 1035
RM BO ASC//** BR 005 S 11JAN LAXTPE 1040 1720+1
RM BO ASC//** BR 261 S 12JAN TPEMNL 2030 2250
RM BO ASC//** OPT 1(INBOUND)
RM BO ASC//** BR 262 V 18FEB MNLTPE 0340 0600
RM BO ASC//** BR 006 V 18FEB TPELAX 1120 0700
RM BO ASC//** AS 708 Q 18FEB LAXLAS 1615 1731
RM BO ASC//** OPT 2(INBOUND)
RM BO ASC//** BR 262 V 18FEB MNLTPE 0340 0600
RM BO ASC//** BR 006 V 18FEB TPELAX 1120 0700
RM BO ASC//** AS 702 Q 19FEB LAXLAS 0700 0819
RM BO ASC//** cld pax hwvr / uatc / 16306212955
RM BO ASC//** hence sent optn eml to pax via sf 00414056
RM BO ASC//** approved by sod mshkfrancisca
RM BO ASC//** S#162203020/qr /nfat/no appro tagging in dmr
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
4KNMFS / Traveller Tier - Silver
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin tk,hk / tkt open
RM BO ASC//** minor time chg on ob flt
RM BO ASC//** hwvr mct error 8/9 / as per S#158778092
RM BO ASC//** docs pax okay with mct error
RM BO ASC//** cld a/l to verify mct due to all hk stat
RM BO ASC//** al ctc used: 1-800-621-8489
RM BO ASC//** a/l uatc long que
RM BO ASC//** hence delay pnr for a/l ctc
RM BO ASC//** S#162204603 / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
4D6Q7E / Traveller Tier - None
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin hk,un,tk / tkt open
RM BO ASC//** mct error seg 2/4 / no pol in vnext
RM BO ASC//** as chckd prev agt sent eml to al
RM BO ASC//** a/l reverted refer to sf 00413271
RM BO ASC//** In case of INVOL KE schedule changes,
RM BO ASC//** pls process this reroute/rebook
RM BO ASC//** and reissue as an even exch
RM BO ASC//** If the same COS not available, book next
RM BO ASC//** lowest avail cos in the same cabin
RM BO ASC//** OPTION 1
RM BO ASC//** DL:KE5019 14OCT ICNSEA 1925 1355
RM BO ASC//** KE3071 14OCT SEAPDX 1610 1710
RM BO ASC//** OPTION 2
RM BO ASC//** DL196 14OCT ICNSEA 1925 1355
RM BO ASC//** DL4012 14OCT SEAPDX 1745 1843
RM BO ASC//** cld pax hwvr uatc / 101029272787
RM BO ASC//** hence sent optn eml to pax via sf 00414097
RM BO ASC//** approved by sod mshkfrancisca
RM BO ASC//** S#162206368 / qr / nfat
RM BO ASC//** no appropriate tagging in dmr
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
2PLOIX / Traveller Tier - Silver
RM BO ASC//************************
RM BO ASC//** asc / nonimminentemail
RM BO ASC//** rcvd itin hk,tk / tkt open
RM BO ASC//** mct error seg 4/5 / ht 29331
RM BO ASC//** as chkd prev agt sent eml to al
RM BO ASC//** chckd no revert from al
RM BO ASC//** hence delaying pnr for al revert
RM BO ASC//** handled same day / levres
RM BO ASC//** S#162207096 / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
49KX4Z / Traveller Tier - Silver
RM BO ASC//************************
RM BO ASC//** asc / nonimminentemail_new
RM BO ASC//** rcvd itin un,tk,hk / tkt open
RM BO ASC//** mct error seg 3/4 & 5/6 / ht 29331
RM BO ASC//** as per chckng prev agt sent eml to al
RM BO ASC//** hwvr no revert / optns still avail
RM BO ASC//** OPT 1 (OUTBOUND)
RM BO ASC//** AS 703 G 24JAN LASLAX 0915 1035
RM BO ASC//** BR 005 V 25JAN LAXTPE 1040 1720+1
RM BO ASC//** OPT 2 (OUTBOUND)
RM BO ASC//** AS 709 G 24JAN LASLAX 1830 1950
RM BO ASC//** BR 005 V 25JAN LAXTPE 1040 1720+1
RM BO ASC//** OPT 1 (INBOUND)
RM BO ASC//** BR 008 S 08FEB TPESFO 1130 0640
RM BO ASC//** AS 686 S 08FEB SFOLAS 1655 1831
RM BO ASC//** OPT 2 (INBOUND)
RM BO ASC//** BR 018 S 07FEB TPESFO 1950 1500
RM BO ASC//** AS 686 S 08FEB SFOLAS 1655 1831
RM BO ASC//** cld pax hwvr uatc / 17024618282
RM BO ASC//** hence sent optn eml to pax via sf 00344137
RM BO ASC//** approved by sod mshkfrancisa
RM BO ASC//** S#162208368 / qr / nfat
RM BO ASC//** no appropriate tagging in dmr
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
4I3RZ8 / Traveller Tier - Blue
RM BO ASC//************************
RM BO ASC//** asc / nonimminentemail
RM BO ASC//** rcvd itin tk,hk,un / tkt open
RM BO ASC//** mct error seg 7/9 / ht 29331
RM BO ASC//** prev agt sent eml to al
RM BO ASC//** as chckd no revert
RM BO ASC//** sf case: 00412741
RM BO ASC//** hence delay for a/l revert
RM BO ASC//** S#162209315 / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
4ZIFGK / Traveller Tier - Blue
RM BO ASC//************************
RM BO ASC//** asc / nonimminentemail
RM BO ASC//** rcvd itin un,tk,hk / tkt open
RM BO ASC//** mct error seg 8/10 / ht 10618/36005
RM BO ASC//** prev agt sent eml to a/l hwvr no revert
RM BO ASC//** as per chckng a/l pol avail hence
RM BO ASC//** OPT 1
RM BO ASC//**JL:AA 8431 Q 10NOV ITMNRT 1435 1600
RM BO ASC//AA 060 Q 10NOV NRTDFW 1825 1505
RM BO ASC//AA 855 Q 10NOV DFWTPA 1806 2029
RM BO ASC//OPT 2
RM BO ASC//JL:AA 8464 Q 10NOV ITMHND 1335 1440
RM BO ASC//AA 176 Q 10NOV HNDDFW 1800 1430
RM BO ASC//AA 844 Q 10NOV DFWTPA 1706 2029
RM BO ASC// cld pax hwvr uatc / 17276485305
RM BO ASC// hence sent optn eml to pax via sf 00372458
RM BO ASC// approved by sod mshkfrancisa
RM BO ASC// S#162211021 / qr / nfat
RM BO ASC// no appropriate tagging in dmr
RM BO ASC// JACKIE/MSH0045635/25AUG23 **
36DRUA / Traveller Tier - Blue
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin hk,un,tk / tkt open
RM BO ASC//** mct error seg 4/6 / ht 29331
RM BO ASC//** prev agt sent eml to al
RM BO ASC//** as chckd no revert
RM BO ASC//** sf case: 00412913
RM BO ASC//** hence delay for a/l revert
RM BO ASC//** S#162211394 / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
3EAXP8 / Traveller Tier - Blue
RM BO ASC//************************
RM BO ASC//** asc / nonimminentemail
RM BO ASC//** rcvd itin flwn,hk / tkt flwn,open
RM BO ASC//** mct error 6/7 / second flight earlier
RM BO ASC//** as per chckg prev agt sent eml to al
RM BO ASC//** hwvr revert automation sf 00413129
RM BO ASC//** hence delay for a/l revert
RM BO ASC//** S#162214253 / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
4XEAWJ / Traveller Tier - Blue
RM BO ASC//************************
RM BO ASC//** asc / nonimminentemail_new
RM BO ASC//** rcvd itin hk,tk / tkt open
RM BO ASC//** mct error seg 5/6 / ht 29331
RM BO ASC//** as per chckg prev agt sent eml to al
RM BO ASC//** hwvr revert automation sf 00413407
RM BO ASC//** hence delay for a/l revert
RM BO ASC//** S#162214576 / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
38QK8G / Traveller Tier - Blue
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin hk,un,tk / tkt open
RM BO ASC//** mct error seg 2/4 / ht 10618
RM BO ASC//** prev agt sent eml to a/l
RM BO ASC//** rcvd revert from a/l refer to sf 00413280
RM BO ASC//** as per a/l revert, for reservation and involuntary
RM BO ASC//** flight reprotection related inquiries, pls reach
RM BO ASC//** out to CX Global Contact Centre for further
RM BO ASC//** assistance / hence cld al hwvr off calling hrs
RM BO ASC//** al ctc used: 1 (833) 988 1365 / business hrs
RM BO ASC//** Mon-Fri: 0600-1730 PST/0900-2030 EST
RM BO ASC//** Sat: 0600-1600 PST/ 0900-1900 EST
RM BO ASC//** 6a71d8c1-baf8-4d50-9de3-a1f9e10c789b
RM BO ASC//** hence delay for a/l contact
RM BO ASC//** S#162215479 / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
34V6CT / Traveller Tier - Blue
RM BO ASC//************************
RM BO ASC//** asc / nonimminentemail
RM BO ASC//** rcvd itin tk,un / tkt open
RM BO ASC//** mct error seg 7/9 & 10/13
RM BO ASC//** as per chckg prev agt sent eml to al
RM BO ASC//** hwvr no revert sf 00412910
RM BO ASC//** hence delay for a/l revert
RM BO ASC//** S#162215867 / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
47I48P / Traveller Tier - None
RM BO ASC//************************
RM BO ASC//** asc / nonimminent / ht 40974
RM BO ASC//** rcvd itin tk,un,hk / tkt open
RM BO ASC//** ob flt minor asc
RM BO ASC//** mct error seg 8/9 & 10/11
RM BO ASC//** seg 8/9 originally booked
RM BO ASC//** need to ctc a/l to verify mct since all hk stat
RM BO ASC//** cld al s/w jason /pp/chicago
RM BO ASC//** as per al rep need to call lx to verify mct
RM BO ASC//** since they have control on the tkt
RM BO ASC//** cld LX / al ctc used: +1-866-711-1289
RM BO ASC//** 5a089ef2-ee3d-4bc4-850f-3cb1e9174abc
RM BO ASC//** hwvr al off calling hrs hence delay for a/l ctc
RM BO ASC//** S#162218064 / nfat
RM BO ASC//** JACKIE/MSH0045635/26AUG23 **
4H4MZS / Traveller Tier - None
RM BO ASC//************************
RM BO ASC//** asc / nonimminentemail
RM BO ASC//** rcvd itin un,tk,hk / tkt open
RM BO ASC//** added seg / sc causing mct error
RM BO ASC//** seg 5/6 second flight earlier
RM BO ASC//** no pol avail in vnext
RM BO ASC//** cld al hwvr a/l off calling hrs
RM BO ASC//** al ctc used: 212-949-0060
RM BO ASC//** hence delay for al contact
RM BO ASC//** S#162218763 / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
3JM4NA / Traveller Tier - None
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin hx,hk,tk / tkt open
RM BO ASC//** mct error on res
RM BO ASC//** as per S#161933227 docs
RM BO ASC//** CCI DUE TO ASC | DISCUSS CHGS |
RM BO ASC//** ah40974 offer flts cx undecided|eoc
RM BO ASC//** as chkd no new asc on res
RM BO ASC//** hence treat as prev done / levres as is
RM BO ASC//** approved by sod mshkfrancisa
RM BO ASC//** S#162220743 / qr / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
U8YMPI / Traveller Tier - Blue
RM BO ASC//************************
RM BO ASC//** vendor-not-avail / invalid
RM BO ASC//** as per S#160765356 docs
RM BO ASC//** pax wants to redeem ftc
RM BO ASC//** as per chckng no asc on res
RM BO ASC//** hence snt eml to pax to ctc gco
RM BO ASC//** sf case: 00414251
RM BO ASC//** S#162220054 / qr / nfat
RM BO ASC//** JACKIE/MSH0045635/25AUG23 **
23J48T / Traveller Tier - CheapCash
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin all hk / tkt open
RM BO ASC//** minor time chg hwvr mct error seg 7/8
RM BO ASC//** as per S#162198566 docs
RM BO ASC//** pax accepted al repro
RM BO ASC//** pax okay with mct error / prev agt
RM BO ASC//** also cld and a/l al rep accepted repro instead
RM BO ASC//** due to error in gds / and
RM BO ASC//** domestic flt stop needed can be 1:15
RM BO ASC//** so mct is considered valid as per prev docs
RM BO ASC//** hence treat as prev done / levres as is
RM BO ASC//** approved by sod mshkfrancisa
RM BO ASC//** S#162222362 / qr / nfat
RM BO ASC//** JACKIE/MSH0045635/26AUG23 **
38ZF8Z / Traveller Tier - Gold
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin tk,hk / tkt open
RM BO ASC//** minor asc on ib flt
RM BO ASC//** mct error 2/3 / ht 10618
RM BO ASC//** prev agt sent eml to pax hwvr no revert
RM BO ASC//** as chkd optns provided still avail
RM BO ASC//** cld pac hwvr uatc / 17323106691
RM BO ASC//** hence sent follow up eml to pax
RM BO ASC//** sf case: 00403956
RM BO ASC//** approved by sod mshkfrancisa
RM BO ASC//** S#162222960 / qr / nfat
RM BO ASC//** no proper tagging in dmr
RM BO ASC//** JACKIE/MSH0045635/26AUG23**
3TX7YC / Traveller Tier - Silver
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin flwn,tk,hk
RM BO ASC//** tkt flwn,exch,a stat
RM BO ASC//** mct error 6/7 / ht 40811
RM BO ASC//** cld al for assistance due to oal flts
RM BO ASC//** al ctc used: 1-844-838-4356
RM BO ASC//** hwvr uatc long queue
RM BO ASC//** hence delay for a/l contact
RM BO ASC//** S#162223561 / nfat
RM BO ASC//** JACKIE/MSH0045635/26AUG23 **
2E2HL2 / Traveller Tier - Gold
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin hk,tk / tkt a,open
RM BO ASC//** mct error 4/5 / ht 40811
RM BO ASC//** cld al due to asc on oal flt
RM BO ASC//** s/w TJ/unable to get loc and agent sine
RM BO ASC//** call got disconnected while al rep trying
RM BO ASC//** to ctc their support
RM BO ASC//** cid: 5859d43b-c20b-4b8e-a342-9d7bc69dd385
RM BO ASC//** hence delay for a/l contact
RM BO ASC//** S#162224576 / nfat
RM BO ASC//** JACKIE/MSH0045635/26AUG23 **
3XCM4Z / Traveller Tier - None
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin hk,tk,hx,un
RM BO ASC//** tkt exch stat
RM BO ASC//** as per S#161581163 docs,
RM BO ASC//** tkt reissued by UA
RM BO ASC//** hence treat as prev done
RM BO ASC//** erk res to remove unwanted segs
RM BO ASC//** levres as is / S#162225141 / qr / nfat
RM BO ASC//** JACKIE/MSH0045635/26AUG23 **
448UDD / Traveller Tier - None
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin hk,un,tk / tkt open
RM BO ASC//** mct error 3/6 / ht 29331
RM BO ASC//** prev agt sent eml to pax
RM BO ASC//** chkd no revert from pax
RM BO ASC//** as chkd provided optns still avail
RM BO ASC//** cld pax hwvr uatc / 17859796391
RM BO ASC//** hence sent follow up eml to pax
RM BO ASC//** sf case: 00402639
RM BO ASC//** approved by sod mshkfrancisa
RM BO ASC//** S#162225642 / qr / nfat
RM BO ASC//** no proper tagging in dmr
RM BO ASC//** JACKIE/MSH0045635/26AUG23 **
2673LR / Traveller Tier - None
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin hk,tk,un / tkt open
RM BO ASC//** mct error 5/7 / ht 29331
RM BO ASC//** need to ctc al for alt optns
RM BO ASC//** cld al hwvr uatc
RM BO ASC//** al ctc used: 1-800-237-2747
RM BO ASC//** hence delay for al ctc
RM BO ASC//** S#162225853 / nfat
RM BO ASC//** JACKIE/MSH0045635/26AUG23 **
29A2GF / Traveller Tier - None
RM BO ASC//************************
RM BO ASC//** asc / nonimminent
RM BO ASC//** rcvd itin tk,un,hk / tkt open
RM BO ASC//** major time chg
RM BO ASC//** as per chckng prev agt sent eml to al
RM BO ASC//** as chkd no revert from a/l
RM BO ASC//** hence delay for a/l revert
RM BO ASC//** S#162226253 / nfat
RM BO ASC//** JACKIE/MSH0045635/26AUG23 **
Offline Notepad
View raw