Hello from Amazon Selling Partner Support,

I understand that ______
 
After carefully reviewing your case, we can see that the refund is already filed successfully. So what we recommend you to do next is to file a reimbursement for it in order for you to have the refund back.

To file a reimbursement, please follow the below steps:

  1. From the Orders tab in Seller Central, go to Manage SAFE-T Claims.
  2. Click File a new SAFE-T Claim, in the top right-hand corner of the page.
  3. Enter the Order ID for the return and then click Check Eligibility.
  4. If your order is eligible, proceed to the next step. If not, there is no appeal option to request the claim be filed and reviewed for the Order ID
  5. Select the reason that best describes your case for your reimbursement claim. In your claim, provide detail as why you believe Amazon should 
  reimburse you. For example, you have been overcharged for the return label or the product was returned in an unacceptable condition.
  6. Attach all necessary support documentation (example: example: supportive images of damaged item, shipping label, image of the Return 
  Mailing Label, Tracking ID, delivery proof or any additional information you see necessary to review your claim), if applicable , then click Submit 
  Safe-T Claim. 

You will receive an email confirming receipt of your claim. Any future correspondence on your claim should be done on the Manage SAFE-T Claims page.

For more information related to Safe-T claim, you may refer to help pages below:

Service Safe-T claims
https://sellercentral.amazon.com/help/hub/reference/GPCE7EEUM5GJ5GD8

Reimbursement policy for prepaid return labels in the seller-fulfilled network
https://sellercentral.amazon.com/help/hub/reference/G202175000