MON NEW NOTES

Order#: 360820086 CHRISTINE WILSON

1 WORKING ON REJ QUE//VELDKAMPS"WE DO NOT HAVE THIS CONTAINER. REJECTING ORDER. THANK YOU! by: myrsiades d. MAS No 03722181."//CALLED THE CUSTOMER WITH SUP ID 18171 AND OFFER A VENDOR ITEM AND CUSTOMER AGREED AND PROCESS REPLACEMENT AND CUSTOMER APPROVED. CSI CLOSED

2 WORKING ON ANS CUE//COMMUNITY FLOWER SHOP P"WE REJECTED THIS ORDER--WE ARENT DELIVERING"//CHECKED THE ORDER AND THE PREVIOUS AGENT ALREADY PROCESSED A FULL REFUND NO FURTHER ACTION NEEDED, DELETING THIS MESSAGE ON QUE WITH SUP ID 18171

ALTHEA SARVER Order#: 360571873

3 WORKING ON ANS QUE//MONTGOERY VILLAGE FLORIST P"WE CAN'T ENTER INTO THE BUILDING IF YOU CAN CONFIRM WHEN WE CAN MAKE THE REDELIVERY WITH ADDITIONAL $15 BY: MAS NO 10802541"//CHECKED THE ORDER AND PROCESSED A PRICE CHANGE ASSISTED BY SUP ID 18171

4 MULTIPLE TOUCH ASSISTED BY SUP ID 18171 WORKING ON ANS QUE// 1-800-FLOWERS PHILADELPHIA MDC " PER DLC ORDER WAS DELIVERED. CANCEL REPLACEMENT"//CHECKED THE ORDER AND SEND MESSAGE TO THE SHOP THAT WE ARE STILL GATHERING INFORMATION WITH SUP ID 18171

5 WORKINGON ASK QUE//SAFEWAY #503 " PLEASE CANX"//UPON CHECKING THE ORDER. IT IS STILL SCHEDULED FOR TODAY DELIVERY. CHECK ON WIR FOUND NEW SHOP BRISTOL FLORIST P. SEND CANCEL MESSAGE TO THE ORIGINAL SHOP AND TRANSMIT THE ORDER TO THE NEW SHOP. DELETING MESSAGE ON QUE WITH SUP ID 18171

6 WORKING ON ANS QUE//1-800FLOWERS PHILADELPHIA MDC " PLEASE ADVISE ON CORRECT ADDRESS"//CALLED THE CUSTOMER ROUTED TO VOICE MAIL LEAVE DETAILED NOTES THEN SEND MESSAGE TO THE SHOP FOR STILL GATHERING WITH SUP ID18171

7 WORKING ON ANS//SAFEWAY #503 SEND A MESSAGE SAYING PLEASE CANX// UPON CHECKING THE ORDER. IT WAS ALREADY TRANSMITTED TO THE DIFFERENT SHOP AND NO FURTHER ACTION NEEDED//DELETING THIS MESSAGE ON QUE WITH SUP ID 18171

Order#: 360744063

GEORGE AND ETTA ALTMAN First Baptist Church of Ballwi

8 WORKING ON ANS QUE//RUSSELS FLORIST P"ANY UPDATES? BY SALMA G. MAS NO 00314389//CALED THE CUSTOMER AND ASKED ABOUT THE INFORMATION NEEDED FOR THE SHOP TO PROCEED WITH THE DELIVERY ASSISTED BY SUP ID 18171

9 WORKING ON ANS QUE//PHILLY FLOWERS AND EDIBLES INC P"TY"// SEND A MESSAGE TO THE SHOP AND SAID THAT PROCEED WITH THE DELIVERY OF ORDER WITH SUP ID 18171

10 *** THIRD TOUCH ASSISTED BY SUP ID 18171//SAMANTHA ROSE DESIGNS"CONFIRM WE WILL DELIVER ARRANGEMNT OF RED AND WHITE ROSES FILLED TO VALUE by: samantha r. MAS No 01744935""//SEND A MESSAGE TO THE SHOP AND SAID THAT PROCEED WITH THE DELIVERY OF ORDER WITH SUP ID 18171

11 WORKING ON ASK//CHICAGO MDC DNC "WE HAVE 22W271 NOT 22N271 - PLEASE VERIFY by: sayuri c. MAS No 01915233" AS PER CHECKING HERE THE PREVIOUS AGENT ALREADY CONFIRM AND THE CUSTOMER VERIFIED THAT THE ADDRESS IS CORRECT, NO FURTHER ACTION NEEDED, DELETING THIS MESSAGE ON QUE WITH SUP ID 18171

12 WORKING ON ASN QUE//1800FLOWERS WINTER PARK"THE DRIVER MUST HAVE UPLOADED THE WRONG IMAGE - WE CONFIRMED SHE GOT THE CORRECT FLOWERS by: mary a. MAS No 00731145// ASP PER CHECKING HERE THAT THE ORDER WAS NO PROOF OF DELIVERY THE PICTURE THAT SEND IS INCORRECT SEND MESSAGE TO THE SHOP TO SEND PROOF OF DELIVERY SUP ID 18171

13 WORKING ON ANS QUE//DORAL MDC / SPECIAL FRUIT ARRANGEMENTS LLC "We do not accept cancellation, please review the photo of the delivery in order notes, there you can see the high quality of the flowers delivered."// AS PER CHECKING THE ORDER THE PHOTO IS USEFUL BUT INVALID AND THEN THE CUSTOMER CONFIRMED THERE WAS A QUALITY ISSUE AND NO FURTHER ACTION NEEDED//DELETING THIS MESSAGE ON QUE WITH SUP ID 18171

14 WORKING ON ANS QUE//CASA BLANCA FLOWERS P"please do the correct price change to 69.99. As discussed she got it herself, if she forgot she got it herself she can check her ring cameras"//AS PER CHECKING HERE THE PREVIOUS AGENT ALREADY PROCESS A NO PAYMENT TO THE SHOP AS THERE WAS A DELIVERY ISSUE AND DELETING THIS MESSAGE TO THE QUE ASSISTED BY SUP ID 18171

WORKING ON ANS QUE//BENJI FLOWERS P "Sure but provide a valid address because 321 Evansdale Road Lake Mary FL 32746 is wrong and no one answers our calls to the provided phone number. RS"// CALLED THE CUSTOMER

TINA DELGADO Order#: 359449048

KYLE (508) 254-1609 (508) 254-1609

15*** THIRD TOUCH WORKING ON ANS QUE//CONROYS FLOWERS F-27 COSTA MESA DNC "PLEASE SEND IN A NEW ORDER IF CUSTOMER WISHES TO HAVE IT DELIVERED TOMORROW by: do m. MAS No 00583859//CHECKED THE ORDER AND THE PREVIOUS AGENT ALREADY PROCESS A FULL REFUND. NO FURTHER ACTION NEEDED, DELETING THIS MESSAGE ON QUE WITH SUP ID 18171

16 *** THIRD TOUCH WORKING ON ANS QUE//FLORAL RENDITIONS P"ADMIN WROTE: IT WASN'T DELIVERED WRONG!"//SEND MESSAGE TO FLORIST THAT SEND A PROOF OF DELIVERY

18 MULTIPLE TOUCHES ASSISTED BY SUP ID 18171//WORKING ON ANS QUE//FLOWERS OF JACKSONVILLE P "DENY - DELIVERY PICTURE SHOWS WHAT WAS DELIVERED WAS WHAT WAS ORDERED by: michelle a. MAS No 00270383"// SENT MESSAGE TO THE SHOP FOR STILL GATHERING INFORMATION

19 *** THIRD TOUCH ASSISTED BY SUP ID 18171//WORKING ON ANS QUE//AS PER CHECKING THE ORDER THERE WAS NO PROOF OF DELIVERY AND SEND MESSAGE TO THE SHOP FOR STILL GATHERING INFORMATION

20 *** THIRD TOUCH ASSISTED BY SUP ID 18171//WORKING ON ANSC QUE//DETROIT MDC DNC "THE SERVICE WAS DECEMBER 5TH. PLEASE PROVIDE AN ALTERNATE ADDRESS OR CANCEL. by: sharon r. MAS No 11969305"//TOO LATE TO CALL THE CUSTOMER AND JUST SEND EMAIL TO THE CUSTOMER THEN SENT MESSAGE TO THE SHOP FOR STILL GATHERING INFORMATION..

21 MULTIPLE TOUCH ASSISTED BY SUP ID 18171// WORKING ON ASKC//1-800 FLOWERS FRENCH BOUQUET "Please cancel this replacement order as the original was successfully delivered. Thank you. -MN"// AS PER CHECKING THE ORDER THE POD IS USEFUL BUT INVALID. SEND MESSAGE TO THE SHOP FOR STILL GATHERING INFORMATION