FEES Spiel

• Response Type
• Phone

How much is the administrative fee for an unpaid invoice?

• "The standard fee is $12.50 per trip. If you think there’s been a mistake, or if you weren’t the driver, please let me know."

• "It’s best to deal with payment sooner rather than later. Continue to remain on the line and take care of your balance with me.

Administrative Fee Not Listed on Signage:

• "Our team works with the Virginia Department of Transportation to ensure the Express Lanes are clearly marked and to provide basic rules of the road."

• "We have a limited amount of time and space to communicate with drivers, so we post additional info on our website and within our Express Lanes mobile app.

Why did the administrative fees on my invoice increase?

• "The fee(s) cover the resources needed to locate and contact the driver. If we have to send multiple invoices, the fees may increase. It is important to make sure your info is up to date with DMV to avoid delays.

Why is the administrative fee 1000% higher than my toll?

• "The administrative fee applies to all toll invoices, no matter the toll amount. The fee is not a penalty. Instead, it’s used to offset the costs of recovering the unpaid toll, including image review technology and invoicing. "