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Self Help Steps / SSO

Transfer Pin

To have your Transfer you must need to follow these steps:

  1. Log in to the T-Mobile app.
  2. Select Account or More.
  3. Select Profile Settings.
  4. Select Line Settings.
  5. Select Request a transfer PIN.
  6. You will be directed to verify their identity
  7. Select a phone number to receive a text OTP
  8. Select Continue
  9. You will need to enter 6-digit OTP
  10. Select Continue
  11. Select Get a transfer PIN

In case that you need to get your transfer pin, you may follow these steps:

  1. Access the T-Mobile or T Life app on your device.
  2. Select Manage, then choose a line.
  3. Choose All Account Settings > Line Settings > Request a transfer PIN.
  4. Follow the on-screen directions.

and to find your Account number, here's the steps: Log in to My T-Mobile with your T-Mobile ID and password. Click Account in the upper-left corner, then your account number is displayed at the top right of the Account screen.

Payment Arrangement -- https://www.t-mobile.com/support/account/payment-arrangement

Using T-Life App

  1. Log in to the T-Life app.
  2. Select the Manage Tab.
  3. Select Make a payment.
  4. Select Set up a payment arrangement.
  5. Review the Payment schedule.
  6. Select a payment method.
  7. Select Agree & Submit.
  1. Open the app and tap BILL.
  2. Tap Set up a Payment Arrangement.
  3. Tap Continue and view the Amount
  4. Tap Payment Method. Previously stored payment method will show, if available.
  5. Tap Continue, read the Terms & Conditions and tap Agree & Submit.
  6. Review the confirmation screen and tap Continue.

Make a Payment -- https://www.t-mobile.com/support/account/pay-your-bill

  1. Open the app. If you don't have it, download it now.
  2. Tap BILL.
  3. Scroll to and tap Make a payment.
  4. Select the amount to pay, the date to make the payment on, and the payment method.
  5. Tap Agree and Submit.

T-Mobile Work Perks

https://app.powerbi.com/groups/me/apps/aa151624-0358-47b5-b366-01cbd29ff08f/reports/618e30bc-1772-4df8-9dab-88d7f47661b2/ReportSection91b14f64313341b9a736?ctid=be0f980b-dd99-4b19-bd7b-bc71a09b026c&experience=power-bi

Steps for verification:

  1. Go to My T-Mobile or open the T-Mobile app and log in.

My T-Mobile: Select Profile from the top right menu. T-Mobile app: Click More and then Profile Settings

  1. Select Employee Verification
  2. Fill in the required information: Company Name, First Name of Employee, Last name of employee, work or personal email address, confirm email address, mailing address and MSISDN.
  3. Click Submit Information

If you see Employment verification verified, no further action is needed. If you see More information needed, you need to upload a recent pay stub to complete employment verification. Upload the file and select Submit Information.

HOW TO MAKE EIP PAYMENTS (T-MOBILE APP)

  1. Open the app. If you don't have it, download it now.
  2. Tap BILL.
  3. Under the Make a payment option, select More payment options.
  4. Select View device payment plans.
  5. Select the device /line that you want to make a payment for.
  6. Select Make a payment and follow the instructions to make an EIP payment.

T-Mobile Work Perks - Employment Verification

  1. Go to http://my.t-mobile.com or open the T-Mobile app and log in.
  2. On My T-Mobile, choose Profile from the top right menu. In the T-Mobile app, click More and then Profile Settings.
  3. Select Employment Verification.
  4. Fill in the required information; Company name, First name of employee, Last name of employee, work or personal email address, confirm email address, mailing address and MSISDN.
  5. Click Submit Information.

If you see Employment verification verified, you're all set and no further action is needed. If you see More information needed, you'll need to upload a recent pay stub to complete employment verification. Upload the file and select Submit Information. You'll receive an email update about the status of your employment verification request within 24 hours or you can check back on My T-Mobile or the T-Mobile app within 24 hours for an update.

Call No worries, we still have another option to verify your employment. You only have to do is to call Consumer Corporate Discount at 855-570-9947 to verify employment and get appropriately set up for the discount.

Company verification https://app.powerbi.com/groups/me/apps/aa151624-0358-47b5-b366-01cbd29ff08f/reports/618e30bc-1772-4df8-9dab-88d7f47661b2/ReportSection91b14f64313341b9a736?ctid=be0f980b-dd99-4b19-bd7b-bc71a09b026c&experience=power-bi

Autopay

To add AutoPay on the T-Mobile app, please follow these steps:

  1. Open the T-Mobile app on your device. If you don't have it, you can download it from the Apple App Store or Google Play Store.
  2. Log in to your account. If you do not have a T-Mobile ID, you will need to create one by tapping "Get T-Mobile ID."
  3. Once logged in, tap on "BILL" from the options available.
  4. Here, you will find an option to set up AutoPay. Follow the on-screen instructions to add your payment method and preferences.

Remember, customers can receive a $5 credit per eligible line by enrolling in AutoPay using a bank account, debit card, or T-Mobile Money. Eligibility depends on the customer's rate plan.

Please note, AutoPay setup has no time limit for payment processing, meaning it can be set up even on the account's bill due date. However, it's important not to cancel and re-enroll in AutoPay close to the bill due date, as this can cause issues with payment processing.

Missing payment

https://customerhelp.t-mobile.com/POET/MissingPaymentNEW/

That's great! I am on the account now. Before we proceed, I would like to extend my appreciation to you for being a loyal and a valued customer to our Family, we truly appreciate your loyalty to us. Thank you so much!

Please do not thank me, I am just a source from the support team of T-Mobile to help our valuable customers like you. It has all been possible cause I had a patient, humble and top notch customer to interact with today. Thanks a bunch.🙏

May I know more about the issue you are facing with bill so I can help you better?

I have checked and we are currently offering good Internet connection at above mentioned address.

I am going to send refresh signal on your Internet router and then can restart the router to determine Internet connectivity.

I have successfully send refresh signal on Internet Router.

You can restart the router and can check Internet connectivity.

Network Reset

iPhone

  1. From the Home screen, tap Settings > General > Transfer or Reset iPhone or iPad > Reset.
  2. Tap Reset Network Settings.
  3. Confirm your selection.

Please let me know how it goes.

To reset network settings on a Samsung phone or tablet, you can do the following:

  1. Open Settings
  2. Tap General management
  3. Tap Reset
  4. Tap Reset network settings
  5. Review the information and tap Reset settings
  6. Tap Reset to confirm

International Data Roaming

#766# - Turn on international data roaming. #763# - Turn off international data roaming.

International PASS

We appreciate your patience on waiting, Susan! I see here that you have a Go5G Plus plan which provides unlimited data up to 256kbps and unlimited texts in Costa Rica! You will also have discounted calls at $0.25 per minute.

May I know how long are you going to be in --? Maybe you can consider to add our Data Pass.

Wonderful! We have our data pass so you can make your calls unlimited without additional charges and additional data. You may consider our Data passes. Here's the price list: 512mb 1 day pass - $5.00 5gb 10-day pass - $35.00 15gb 30-day pass - $50.00

Data Pass

Using the T-Mobile App:

  1. Log in to the T-Mobile app.
  2. Select the "Manage" tab.
  3. Tap on "See Plans."
  4. Select "Manage Add-ons."
  5. Choose the line you wish to add the data pass to.
  6. Select the desired data pass (e.g., One-Time Data Pass).
  7. Follow the prompts to complete the process.

I checked that your plan includes a feature called International Roaming. This feature gives you discounted calling and free unlimited text and data when you travel to a Simple Global country. It's included with no additional charge!

Rate Plan Change

T-Mobile App:

  1. Log in to the T-Mobile app.
  2. Select the "Manage" tab.
  3. Click on the "See Plans" link above the account balance section.
  4. Select "See Plan Details."
  5. Click "View Details" to review information about your existing plan.
  6. Follow the prompts to explore and change your plan.
  7. Select "Save" to confirm the changes.

My T-Mobile Website:

  1. Go to My T-Mobile and log in to your account.
  2. Click on "ACCOUNT."
  3. Select "Explore Plans."
  4. Follow the in-app prompts to continue through the plan change process.
  5. Click "Save" to confirm the changes.

Update PIN/Passcode (PAH ONLY)

T Life / T-Mobile app

  1. Select Manage tab.
  2. Select the gear icon in the top, right corner.
  3. Select Security.
  4. Select T-Mobile ID.
  5. If prompted, log in to the T Life / T-Mobile app.
  6. Select Change PIN/Passcode.
  7. Enter new PIN/Passcode.
  8. Re-enter the new PIN/Passcode.
  9. Select Save.

May you please try on the website changing and updating your pin. I have here the steps you may follow.

My T-Mobile Website:

  1. Log in to My T-Mobile .
  2. In the top right corner, click the My Account drop down.
  3. Select Profile, then click the T-Mobile ID section.
  4. Our systems will attempt to confirm your identity using two-factor authentication methods. Select your preferred method, then click Continue.
  5. In the PIN/Passcode section, click Edit.

Order status & tracking: Self-service

T Life / T-Mobile App - Active Order Existing customers with an active order may use the steps below to view their current order status.

  1. Log in to the T Life /T-Mobile app.
  2. Order status displays on the Home tab.
  3. The index card updates with the current order status.

New customers

  1. Go to www.t-mobile.com/order-status
  2. Enter the following details from the order:

Order number Last name Billing zip code

  1. Select Check status

Link: https://www.t-mobile.com/order-status

Create your T-Mobile ID

T Life / T-Mobile app

  1. Download and open the T Life / T-Mobile app.
  2. Select the Manage tab.
  3. Select Log in.
  4. Select Get a T-Mobile ID.
  5. Select No, when asked if you have a T-Mobile Internet Gateway.
  6. Enter the following information:

First name Last name T-Mobile phone number Email address

  1. Desired password
  2. Select Create T-Mobile ID.
  3. Enter the one-time PIN sent to the email address or phone number on file.
  4. Set security question / answers.
  5. Allow or decline biometric authentication.
  6. Accept the T&Cs.

Voicemail

To reset your voicemail PIN, follow these steps:

From Your Device:

Android Users:

  1. Open the Visual Voicemail app or dial 123.
  2. Follow the prompts to reset your voicemail PIN.

iOS Users:

  1. Go to the Phone app.
  2. Tap on "Voicemail."
  3. Select "Set Up" and follow the prompts to reset your voicemail PIN.
  4. If you are not receiving all voicemails, dial 123 to complete the setup.

Voicemail password using USSD

#793# - Reset your voicemail password. #796# - Turn the voicemail password on or off.

Access voicemail

  1. Go to My T-Mobile and log in to your account.
  2. In the My Line section, select View details.
  3. In the Lines and Devices section, select the desired line.
  4. Select Check voicemail.
  5. Log into your DIGITS account, then select Voicemails.
  6. For business lines, select My Phone or Line Details > Voicemail.

Manage voicemail

Add or disable Voicemail to Text automatic email

  1. Go to My T-Mobile and log in to your account.
  2. In the My Line section, select View details.
  3. In the Lines and Devices section, select the desired line.
  4. Select Check voicemail.
  5. Log into your Digits account.
  6. Click Settings > Voicemail to email.
  7. Click Voicemail to email (on the left).
  8. Click Turn on next to Voicemail to email.
  9. Follow the onscreen prompts.