CANCELLATION DUE TO DEATH: 

THANKYOU FOR CALLING ZIPLY FIBER, THIS IS KYLE SPEAKING, WHO DO I HAVE A PLEASURE OF ASSISSTING WITH



HI "CUSTOMER" HOWS YOUR DAY GOING?



MY CONDELENCES " CUSTOMER", I  CAN DEFINITELY HELP YOU OUT WITH THIS,  SPECIALLY WITH REGARDS TO CANCELLATION OF THE SERVICE BUT NO WORRIES SINCE YOU HAVE ME ON THE LINE YOU HAVE ANYTHINGELSE TO WORRY ABOUT, AGAIN THIS IS KYLE 



I LL BE JUST NEEDING TO ASK YOU COUPLE OF QUESTIONS, WOULD THAT BE ALRIGHT? 



OKAY, SO LETS JUST START OFF WITH YOUR BILLING TELEPHONE NUMBER?



CAN YOU VALIDATE THE SERVICE ADDRESS OF THE ACCOUNT?



ALRIGHT SO, WHEN DO YOU WANNA DISCONNECT YOUR SERVICE WITH ZIPLY, CUZ I D ACTUALLY RECOMMEND YOU DISCONNECT WITH US, BY THE END OF YOUR BILLING CYCLE TO AVOID PRORATED CHARGES, AND ALSO TO ZERO OUT THE BALANCE OF THE ACOUNT BEFORE DISCCONECTION 



ALRIGHT, SO IM JUST GOING TO CHECK IF THERES ANY RETURNABLE ZIPLY EQUIPMENT THAT MAY NEED TO RETURN, AND BASED ON WHAT I CAN SEE HERE, YOU DONT HAVE ANY EQUIPMENT THAT NEEDS TO BE RETURNED 



ALRIGHT SO IM JUST GOING TO DISCONNECT YOUR SERVICE NOW, BUT BEFOREHAND, I JUST WANNA ADVISE YOU THAT YOU HAVE TO ZERO OUT THE BALANCE IN THE ACCOUNT AFTER YOUR FINAL BILL WHICH YOU WILL RECEIVE BY THE END OF YOUR BILLING CYCLE 

ALRIGHT, MOVING FORWARD, ID

THANK YOU FOR ALLOWING ME ASSISST YOU  WITH REGARDS TO CANCELLING THE SERVICE, ANYHOW IS THERE ANYTHINGELSE I CAN HELP YOU WITH?



AGAIN, THIS IS KYLE SPEAKING, YOU HAVE A GREAT  DAY "CUSTOMER"