We appreciate you contacting us regarding the extension of your bill and restore your service. We know how important it is to have a working phone. Rest assured that I will do my best to check all possible options.  

If you feel comfortable sharing, I’d love to know what caused the delay in payment? 

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It's understandable that your financial obligations have become more challenging during this unexpected time. 




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 I can see here your current past due balance is $634.06, but I’m here to help you find a solution! At T-Mobile, we really want to make things easier for you, and the minimum payment for restoration is just $249.68.  

If you don't mind me asking, Would you be able to settle this amount today?

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I completely understand that paying your balance right now isn’t feasible, and I genuinely appreciate your openness. 

Rest assured that If you can settle at least the  minimum balance on XXX, we can set up a flexible payment arrangement that will not only help get your service back on track but also extend your benefits moving forward.  

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While you’re waiting for the funds, I want to ensure you have options to stay connected with your loved ones. One great alternative is to take advantage of public Wifi. 

We can also offer a long term resolution, Would you be open to adjusting your bill due dates or switching to a lower rate plan? Our goal is to ensure you feel confident and comfortable as you catch up. We're committed to finding the best solution for you

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You can definitely pay on 11/08 and 100% guaranteed that as soon as you settle at least the minimum balance  amounting to $249.68, we will have options to set up an arrangement for immediate restore. 

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