- Probing questions Thank you so much for this. Rest assured that we are now looking into this matter right now as we speak and make sure to have this fixed for you no matter what. If you don't mind me asking, are you currently experiencing this issue right now on your current billing address? --------- May I know how many signal bars you have right now? ------------- Just want to confirm as well, does it only happen on your xxxx or does it happen on your xxxxx as well? ------------- - Reset Network Settings Thank you so much for this. No worries, we will be making sure to do everything we can to have your data service working on your end as soon as possible. Let us try out doing this step. For the first step, can you kindly try following these steps to reset your network settings? Heads up that once you reset this, this will reset your network connections such as Bluetooth and WiFi: Settings app > General > scroll to and select Transfer or Reset iPhone > select Reset > Reset Network Settings > select Reset Network Settings again to confirm. After doing this step, kindly test if the data is now working on your end. No worries, take your time with this and I will be right here when you get back. ---------------------- - Transfer to Tech Spiel Thank you so much for getting back to me, xxx. We truly appreciate your effort on this matter. We are truly eager to have this matter to be resolved for you no matter what. However, it looks like we have exhausted our troubleshooting options on our end. But we can see here now that we will be needing help with our Technical Support Team over the phone to have conduct much advanced investigation and trouble shooting for your device. Is it now a convenient time to call in order for us to have you assisted over them? ------------ - Closing after transferring to Tech Thank you so much for picking up my call! And no worries, our Technical Support team will take care of you. I hope you get your concern fixed very soon. So happy we were able to help. Have a great rest of your day!