When customer contacts us regarding NCC (Nationwide Credit Corporation, LLC) referral and the CBO shows NIXIE: 
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• If the address the customer provides does not match what is showing in the CBO, pull up a copy of the .pdf of the invoice to determine what address it was mailed to.

• If the customer is providing the address on the .pdf consider the address verified.

"Our records show an invoice for [$X.XX] was mailed to you on [Insert Date] for [Insert Reason]. The invoice was sent 
to address you have on file with the DMV. It was returned to us as un-deliverable, and on [Insert Date], it was 
forwarded to our Collections team."

"It’s best to deal with payment sooner rather than later, and at this stage you can reach the Collections team at 571-
427-4947 or 866-883-4391 from 8:00 a.m. to 8:00 p.m. EST on Monday through Thursday, 9:00 a.m. to 6:00 p.m. 
EST on Friday and 9:30 a.m. to 1:30 p.m. EST on Saturday to handle this matter."

When customer contacts us regarding NCC (Nationwide Credit Corporation, LLC) referral and not having received an invoice:
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"Our records show that invoices were mailed to you on [Insert Dates]. They were sent to address you have on file with the DMV. When the payment deadline(s) passed, the invoice was forwarded on to Collections."

"It’s best to deal with payment sooner rather than later, and at this stage you can reach the Collections team at 571-427-4947 or 866-883-4391 from 8:00 a.m. to 8:00 p.m. EST on Monday through Thursday, 9:00 a.m. to 6:00 p.m. EST on Friday and 9:30 a.m. to 1:30 p.m. EST on Saturday to handle this matter."