TRAVEL ADVISORY (1)

AGENT SCRIPTING:

Hello Haley. Happy Wednesday! This is Fatima with Ally Customer Care. Please allow me 1-2 minutes to review your previous conversation with Ally Assist.

Hello there again Haley! How are you doing? I hope you are having a great today! Thank you so much for patiently waiting on queue and holding online. I appreciate you for reaching us. I have read your concern with our Ally Assist.

Thank you so much for considering Ally as your financial companion for your travel! I would be more than happy to add this notification on your Card! May I have you verify the last four digits of your Card, please?

Awesome! Thank you so much for that, Haley! While I am doing so please be aware of the following additional information regarding using your Debit Card while traveling:

An International Transaction fee is charged on any transaction originated by a merchant, terminal, ATM or Network not in the United States. The International Transaction fee is charged by the network provider (e.g. MasterCard) of Ally’s Debit Cards. The International Transaction fee is 1% of the transaction amount as stated in Ally’s Deposit Agreement. The International Transaction will NOT be refunded.

Allpoint ATMs are available outside of the United States in Canada, United Kingdom, Puerto Rico, Australia, and Mexico. If you need to locate any Allpoint ATMs within those countries you can use our ATM Locator at www.allpointnetwork.com and any transactions performed at Allpoint ATMs are surcharge free. MoneyPass ATMs are not located outside off the U.S.

If you need to reach us while traveling, Ally Bank’s international phone number is 757-247-2559. You can call us collect or contact us online via Chat, In-App Messaging or Secure Messaging. If you log into your account online while traveling, please be advised that the multifactor authentication security code can only be sent to a U.S. phone number that is not a VOIP/Internet based number.

In addition, if you have enabled your Card Controls on your online account. We highly advise you to make sure to review the international transaction controls to approve each country you will be travelling to, otherwise transactions may not go through. You can go to your online account and click 'Debit Cards', go to 'International' and you can turn on 'Allow International' and select the applicable country that you will be going to.

I do appreciate your patience! The travel notification for 01/17/2024-01/23/2024 to Rome, Italy has been notated. And you may use the card on your travel. We do appreciate you for bringing your Ally Card on your Travels! We wish you a safe and happy travel!