Hi _____, This is Benj from T-Mobile, how may I help you? (Customer just says hi, no issue stated. )

Hi ______ , this is ______ from T-Mobile, I’m here to help. Let’s partner together to get this resolved. ( Customer with a Problem )

"Hi ______, this is _______ from T-Mobile, I’m happy to help take care of _____ for you. (insert your move forward statement) " (Customer with a basic Inquiry? )

                 CLOSING SPIEL

Awesome! So happy we were able to help. Have a great rest of your day! (Resolve concern)

We are happy here at T-Mobile that we are able to resolve your (state the concern here). (T-MOBILE BRANDING)

I'm delighted! I hope I was able to make you feel how important you are by the service that I have provided you today. (If resolve and you want to add so power words)