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11/07 CALLS

CNU250711696154

Surname : MUJA

Mobile Number : 01913234127 / 07776327517 / 07810237469

Post Code : IG11 9SD

1st Line of Address : 184, Blake Avenue, BARKING, IG11 9SD, GB

Email Address : m.muja@hotmail.co.uk

Model # : GSL961PZJV.APZQLGU

Serial # : 008TRCN2G139

DOP : 19/09/2020

Retailer : CURRYS

[Customer Issues] FRIDGE NOT COOLING

Engineer visited the unit on 10/07 and says that the compressor is the faulty part. Used express freeze. Customer was advised to clean the unit and the place. Customer defrosted the unit.

No parking permit needed.

[Consultation contents] Note: Customer keeps on insisting that we need to send an engineer first so he would know what's the main issue of the unit and they will pay once it was verified. However, when explaining that we cannot book it for free of charge. Advised the terms and conditions in chargeable repair and the warranty information's. Closing this case now if customer will ring us back, please assists.

[AI Summary]

  1. Contact Reason: Customer is calling regarding an LG fridge that is not cooling, and they were referred back to LG by an authorized service center after an engineer's visit suggested a compressor issue.

  2. Customer Request: Customer seeks assistance for a repair under warranty, specifically for the compressor, which they believe should be covered.

  3. Agent Solution: Agent confirmed that the standard warranty has ended but offered a chargeable repair for the compressor. The customer agreed to pay for labor while expecting the parts to be covered under the ten-year warranty. The agent guided the customer on how to locate the fridge's serial number for the repair process.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution and agreed to proceed with the chargeable repair for labor.

  5. Customer Pain Point: Customer expressed frustration over the referral back to LG after initially contacting the service center and the inconvenience caused by the fridge malfunctioning.

  6. Notable Comments: Customer mentioned that they had previously called LG and were confused about the warranty status. They also noted that the fridge was purchased in September 2020 and expected better service regarding the warranty coverage.

[Request] DONE

RNU250711072793

Surname : SELENE WIDENBAR

Mobile Number : 07918196268

Post Code : SN5 4GG

1st Line of Address : 15 Upper Ox Hill SN5 4GG SWINDON, SN5 4GG, GB

Email Address :

Model # : F4V710STSH.APTQWUK

Serial # : 210PWKXMW637

DOP : 20/03/2023

Retailer : LOG WEBSITE

[Customer Issues] WASHER YESTERDAY P2023-03-20210PWKXMW637

Unit is properly draining. Unit is properly balanced. Unit has the proper spacing in the side and at the back. Washing normal polyester blankets. Normal loads. Issue persists.

No parking permit needed.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling regarding a repair for their washing machine, which is vibrating excessively during operation and has issues with the drain cap that appears to be improperly fitted.

  2. Customer Request: Customer seeks assistance with the ongoing vibration issue and clarification on how to properly remove the drain cap for maintenance.

  3. Agent Solution: Agent provided troubleshooting steps, including instructions on how to turn the drain cap counterclockwise to remove it. The agent also scheduled a technician visit to address the vibration issue and check the drain cap installation.

  4. Resolution Acceptance: Yes. The customer accepted the technician appointment and appreciated the guidance on the drain cap.

  5. Customer Pain Point: Customer expressed frustration over the washing machine's recurring issues, including the vibration and inability to clean the filter due to the improperly fitted drain cap.

  6. Notable Comments: Customer mentioned that the washing machine had a previous repair for leaking, and they have not been able to drain the machine properly for a year. They also noted that the machine is used frequently, which adds to their frustration.

[Request] DONE BOOKING

Surname :

Mobile Number : 07825432834

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] RNU 822513

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to cancel a scheduled repair for their LG fridge freezer, which was initially booked through Currys due to issues with ice production and leaking.

  2. Customer Request: The customer seeks assistance in canceling the repair appointment as the fridge has been functioning properly for the last few days.

  3. Agent Solution: The agent attempted to verify the booking details but could not find any record in their system. The agent offered to transfer the customer back to Currys for further assistance, as the repair was booked through them.

  4. Resolution Acceptance: No. The customer expressed frustration with the situation and felt it was a waste of time, indicating a lack of clarity in the process.

  5. Customer Pain Point: The customer is frustrated by the confusion regarding the repair appointment and the inability to find their booking in the system, leading to a feeling of wasted effort.

  6. Notable Comments: The customer mentioned that the repair was initially handled by Currys, and they were unsure how they ended up speaking to LG. They expressed a desire to avoid wasting the repair team's time if the issue was resolved.

[Request] DONE TRANSFERRED TO CURRYS

Surname : REISS KEATING

Mobile Number : 07494546899

Post Code : B75 6PH

1st Line of Address : 192 Little Sutton Lane B75 6PH

Email Address : reiss.95@hotmail.com

Model # : GSX961NSVZ.ANSQLGU

Serial # : 008TRZY0Z773

DOP : 10/10/2020

Retailer :

[Customer Issues] FRIDGE CNU250710691803

[Consultation contents] 11/07 B2C [ED] Called the customer; unable to answer, left VM . Please assist once they call back using this case.

[Customer] REISS KEATING | B75 6PH | null | Sutton Coldfield, Birmingham | 192 Little Sutton Lane B75 6PH [Appointment Preferences] 1st Choice : null (null) 2nd Choice : null (null) 3rd Choice : null (null) [Customer Comments] Had an electrician out to do some works on the house, the elctricity kept tripping - confirmed it was the fridge.

[AI Summary]

  1. Contact Reason: Customer is calling regarding an issue with their fridge freezer and is providing a case number for reference.

  2. Customer Request: Customer seeks assistance with the fridge freezer issue, potentially looking for troubleshooting or service options.

  3. Agent Solution: Agent initiated account verification by requesting the customer's surname, postcode, and address to access account details and provide further assistance.

  4. Resolution Acceptance: No. The customer did not yet accept a proposed solution as the interaction was still in the verification stage.

  5. Customer Pain Point: Customer may be experiencing frustration due to the need for verification before receiving help, indicating a possible urgency regarding the fridge freezer issue.

  6. Notable Comments: Customer provided a case number but did not elaborate on the specific symptoms or issues with the fridge freezer during this interaction.

[Request] DONE

CNU250711698124

Surname : GENARO SANTOS

Mobile Number : 07894288452

Post Code : IG8 8BE

1st Line of Address : 36 Brunel Road, WOODFORD GREEN, IG8 8BE, GB

Email Address :

Model # : F4V310SNE.ASSQPUK

Serial # : 011PNPD03656

DOP : 28/12/2020

Retailer : CURRYS

[Customer Issues] WASHER 2020 MOULD NOT CLEANING

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling about a washing machine purchased in December 2020, which is showing signs of mold and leaving clothes dirty instead of clean.

  2. Customer Request: Customer seeks assistance to determine if the issue is covered under warranty and requests a solution to fix the mold problem.

  3. Agent Solution: Agent confirmed that the washing machine is still under an extended warranty until December 2025. The agent requested pictures of the mold for verification and suggested that a technician could assess the issue further.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution and agreed to provide pictures for the technical team to review.

  5. Customer Pain Point: Customer is frustrated with the washing machine's performance, as it is causing additional work by requiring clothes to be washed by hand due to mold contamination.

  6. Notable Comments: Customer mentioned that the mold is primarily around the rubber parts of the machine, which exacerbates the issue during washing cycles.

[Request] DONE

CNU250711698834

Surname : NUREVA / OOMERJEE

Mobile Number : 07841530273 / 07708467627

Post Code : HA1 2RS

1st Line of Address : 26 Woodlands Road, HARROW, HA1 2RS, GB

Email Address : royoomerjee@gmail.com

Model # : FWJ685WS.ABWQPUK

Serial # : 910PNYU5C426

DOP : 30/12/2019

Retailer : CURRYS

[Customer Issues] RNU250710068235 Cancel repair and full refund

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer called regarding a missed repair appointment for a washing machine, which was scheduled for today between 9 and 10:30 AM, but no technician arrived or contacted them.

  2. Customer Request: Customer requested to cancel the repair service and sought a full refund due to the lack of communication and service.

  3. Agent Solution: Agent confirmed the cancellation of the repair service and initiated the refund process. The agent collected necessary information, including the customer's mobile number and the washing machine's serial number, to process the refund.

  4. Resolution Acceptance: Yes. The customer accepted the cancellation and refund process, expressing frustration over the missed appointment.

  5. Customer Pain Point: Customer is frustrated with the service delays and lack of communication from the repair team, leading to the decision to purchase a new washing machine instead.

  6. Notable Comments: Customer mentioned that they have children to care for and cannot afford further delays, emphasizing the urgency of the situation and their dissatisfaction with the service received.

[Request] DONE TAGGED TO RES CALLBACK FOR THE CANCELATION AND REFUND FOR THE CHARGEABLE REPAIR

CNU250711699398 / CNU241227100946

Surname : DUSSEY

Mobile Number : 07922661386

Post Code : PR8 6SL

1st Line of Address : 2 Sefton Street, SOUTHPORT, PR8 6SL, GB

Email Address : pasha19882001@yahoo.co.uk

Model # : GSLV71MCTF

Serial # : 107TRPT1P424

DOP : 09/03/2022

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] FRIDGE NOT COOLING JUST NOTICED TODAY

Temperature Fridge 3, Freezer -23. No error codes.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer's fridge freezer is not cooling; the interior lights are on, but the compressor seems inactive, causing food to spoil.

  2. Customer Request: Customer seeks assistance in diagnosing the issue and potentially scheduling a repair if necessary.

  3. Agent Solution: Agent guided the customer through troubleshooting steps, including checking the temperature settings and verifying the model and serial numbers. The agent explained the warranty details and offered a chargeable repair service, estimating the cost at £215, with conditions for potential partial refunds based on the diagnosis.

  4. Resolution Acceptance: No. The customer declined the repair service, expressing the need to confirm the compressor issue before incurring costs.

  5. Customer Pain Point: Customer is frustrated with the malfunctioning fridge, the potential loss of food, and the high repair costs, especially since the compressor has a 10-year warranty.

  6. Notable Comments: Customer mentioned that the fridge was a gift from a friend, complicating the warranty verification process. The customer is considering alternative repair options before committing to LG's service.

[Request] DONE FOR SURE DETRACTOR

Surname :

Mobile Number : 07525441222

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] CURRYS WASHER 09/07/2025

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to report a fault with a washing machine purchased from Currys, which was installed by them. The customer was advised by Currys to contact LG for a replacement or repair.

  2. Customer Request: The customer is seeking assistance with either a replacement or repair of the washing machine due to the reported fault.

  3. Agent Solution: The agent informed the customer that since the unit is still within the return period, they should coordinate with Currys for a resolution. However, the customer expressed difficulty in contacting Currys, leading the agent to offer to transfer the call directly to Currys for further assistance.

  4. Resolution Acceptance: Yes. The customer accepted the agent's offer to transfer the call to Currys for resolution.

  5. Customer Pain Point: The customer is frustrated by the inability to reach Currys for support and feels stuck in the process of resolving the issue with the washing machine.

  6. Notable Comments: The customer mentioned that they have already attempted to contact Currys multiple times without success, indicating a lack of communication and support from the retailer.

[Request] DONE TRANSFERRED TO CURRYS

CNU250711700648

Surname : SMITH

Mobile Number : 07736219177

Post Code : NG22 9QH

1st Line of Address : 7 Forest Road, New Ollerton NEWARK, NG22 9QH, GB

Email Address : NO EMAIL ADDRESS

Model # : F4X1009NWK.AGWQPUK

Serial # : 504PNAJA3880

DOP : 09/07/2025

Retailer : AMAZON

[Customer Issues] WASHER REGISTRATION

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling to register their washing machine for warranty purposes, having purchased it online on July 9, 2025.

  2. Customer Request: Customer seeks assistance in registering the washing machine to ensure warranty coverage.

  3. Agent Solution: Agent collected necessary information including the customer's name, address, mobile number, and the washing machine's model and serial numbers. The agent confirmed the purchase details and began the registration process for the warranty.

  4. Resolution Acceptance: Yes. The customer accepted the agent's assistance in registering the washing machine for warranty.

  5. Customer Pain Point: Customer expressed difficulty with technology and was unsure about the registration process, indicating a lack of familiarity with such procedures.

  6. Notable Comments: Customer mentioned purchasing the washing machine from Amazon and noted that this was their first time calling LG for registration.

[Request] DONE REGISTERING

CNU250711700804

RNU250711075800

Surname : MILES

Mobile Number : 07598294591

Post Code : PO3 5HZ

1st Line of Address : 112 Farmside Gardens, PORTSMOUTH, PO3 5HZ, GB

Email Address : kimanddan2003@hotmail.co.uk

Model # : F4C510GBTN1.AMBQPUK

Serial # : 403PNFS92515

DOP : 17/07/2024

Retailer : CURRYS

[Customer Issues] MS. MILES WASHER OE ERROR

Cleaned the pump filter. Pipes are not blocked or frozen. Drain hose is not kinked or restricted. Unplugged and plug in. Issue persist.

No parking permit needed.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is experiencing an OE error code with her washing machine, which prevents it from functioning properly.

  2. Customer Request: The customer is seeking to book a repair appointment for the washing machine.

  3. Agent Solution: The agent confirmed the OE error and requested additional information to complete the account setup. The agent asked for a photo of the error code and provided a new link for the customer to upload the photo. The agent also verified the customer's address and email for the booking.

  4. Resolution Acceptance: Yes. The customer accepted the agent's request to send a photo later and agreed to the repair booking process.

  5. Customer Pain Point: The customer expressed frustration with the inability to upload a video or photos of the error code, which hindered the troubleshooting process.

  6. Notable Comments: The customer mentioned that she had previously attempted to clean the filter and confirmed that the drain pipes were not kinked or restricted. She also indicated that she had another call coming through during the interaction.

[Request] DONE BOOKING AND SMS

CNU250704630867

Surname : HUNT CHRISTMAS

Mobile Number : 07775962963

Post Code : CO11 1TX

1st Line of Address : 19 Grove Road, MANNINGTREE, CO11 1TX, GB

Email Address : dappyblonde5@hotmail.com

Model # : GSL760PZXV.APZQLGU

Serial # : 010TRPT4C944

DOP : 28/01/2021

Retailer : AO RETAIL LTD C/O EXPERT 360

[Customer Issues] FRIDGE ENGINEER SAYS THAT THE COMPRESSOR IS THE ISSUE

[Consultation contents] Note: Customer is ringing us back since they still don't have an update from us.

[AI Summary]

  1. Contact Reason: Customer is calling about a faulty freezer, which requires a new compressor as per the engineer's assessment. The customer has not received any follow-up from LG after the engineer's visit over a week and a half ago.

  2. Customer Request: Customer seeks resolution regarding the compressor issue, specifically requesting updates on the repair process and a solution since they currently do not have a functioning freezer.

  3. Agent Solution: Agent confirmed the customer's details and stated they would coordinate with the repair department to expedite the resolution. The agent assured the customer that they would provide updates as soon as possible.

  4. Resolution Acceptance: No. The customer expressed frustration over the lack of communication and the delay in resolving the issue, indicating they are still waiting for a solution.

  5. Customer Pain Point: Customer is frustrated by the prolonged wait for a resolution and the inconvenience of not having a working freezer, which is affecting their daily life.

  6. Notable Comments: Customer mentioned having already paid a call-out fee for the engineer's visit and emphasized the urgency of the situation due to the lack of a functioning freezer.

[Request] DONE TRANSFERRED TO RESO

CNU250711701223

Surname : PIETERS

Mobile Number : 07807360693

Post Code : EX7 0LH

1st Line of Address : The Spinney, Ash Park Gardens, Holcombe DAWLISH, EX7 0LH, GB

Email Address : info@dogthings.co.uk

Model # :

Serial # :

DOP :

Retailer : LG SHOP

[Customer Issues] 8000542476 ORDER NUMBER

[Consultation contents] AI Summary Recommendations

  1. Contact Reason: Customer is calling to inquire about a delivery date for a washing machine order, which was initially confirmed for Monday but later changed to Tuesday, a day when the customer is unavailable.

  2. Customer Request: Customer seeks clarification on the delivery date and wants to ensure the washing machine is delivered on the originally promised date of Monday.

  3. Agent Solution: Agent created an account for the customer and verified the order details, including the order number and customer information. The agent documented the issue and prepared to transfer the customer to the LG shop department for further assistance regarding the delivery date.

  4. Resolution Acceptance: No. The customer did not accept a resolution yet as the issue regarding the delivery date was still unresolved and required further action from the shop department.

  5. Customer Pain Point: Customer expressed frustration over the incorrect delivery date change after paying extra for expedited delivery, causing inconvenience due to their unavailability.

  6. Notable Comments: Customer mentioned they had checked the delivery date before placing the order and were assured of the Monday delivery, highlighting the importance of accurate information during the ordering process.

[Request] DONE TRANSFERRED TO LG SHOP

CNU250711701452

Surname : AYRTON

Mobile Number : 07709486144

Post Code : E8 3GN

1st Line of Address :

Email Address : oscar_ayrton@hotmail.co.uk

Model # : F2Y508WBLN1

Serial # : 503PNJCCD324

DOP : 21/06/2025

Retailer : ARGOS

[Customer Issues] WASHER 08/07/2025 DELIVERED

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to register a newly purchased washing machine, model F2Y 08WBLN1, and provide necessary details for the registration process.

  2. Customer Request: Customer seeks assistance in registering the washing machine and confirming warranty details.

  3. Agent Solution: Agent collected all required information, including the customer's surname, mobile number, postcode, address, email, serial number, purchase date, and place of purchase. The agent verified each detail to ensure accuracy for the registration process.

  4. Resolution Acceptance: Yes. The customer accepted the agent's assistance in registering the appliance and confirmed all provided information.

  5. Customer Pain Point: Customer expressed some frustration with the lengthy registration process and the need to provide multiple details.

  6. Notable Comments: Customer mentioned the washing machine was delivered on a Tuesday and purchased on June 21, 2025, indicating a recent acquisition.

[Request] DONE REGISTERING